Sr. Account Manager, Employee Benefits at FNIC

United States

$75k - $90k

Description Are you looking for? Time back in your day Flexible schedule Paid time off Fun working environment Tuition reimbursement Growth & Development We understand that group health insurance, with its consistent inconsistencies, policy changes and laws, is a difficult world to navigate. But that’s what makes it fun, right? FNIC is seeking a “benefits guru” to join our team as a Sr. Account Manager, Employee Benefits who will work with brokers and carriers to provide exceptional service to our clients. What’s the work like? You will... Effectively and independently manage customer service accountabilities on a book of business of $750,000 minimum in commission income while meeting department service standards Assist producer in development of service plan for key accounts; and coordinate and monitor the service plan as needed Assist management in the training and orientation of new employees to the department Responsible for file setup and quotes for groups with greater than 50 lives Knowledgeable of all group products plan designs and rating procedures for a book of business in excess of $750,000 in commission income Assist producers in preparation of enrollment materials and presentations and attend client meetings and benefit fairs Complete servicing of accounts, including but not limited to utilizing standard proposals, spreadsheets and Power Point presentations, depending upon which product is quoted Review policies upon receipt in accordance with agency procedures for timely customer service Review all applications and policies for accuracy and completeness and take an active role in completing all carrier requirements to implement policy Provide backup and input directly in sales process for quotes on all product lines. Manage renewal process according to agency procedures; assist producer in negotiating most advantageous renewal terms and conditions for the client; review quotes, prepare proposals Promptly respond to customers’ questions and/or requests for assistance Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow Prioritize workload to consistently meet objectives and request assistance from management when necessary Perform quality reviews as requested by management, and comply with requirements of quality programs Follow agency and department procedures as outlined by management Meet with and maintain effective working relationships with clients to support business retention Meet with and maintain effective working relationships with insurance company representatives Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI) Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities Maintain regular and consistent attendance Any other special projects and duties as assigned Okay, so what’s in it for me? While we expect a lot from our employees at FNIC, we also provide a lot in return. Competitive Pay: We strive to pay our employees a competitive market compensation Benefits: You’re covered: health, dental, vision, HSA with employer contributions, 401k, employer paid short term & long term disability, life insurance Dress: Dress for your day – bring your whole self to work so you can be as comfortable at work as you are in personal life. Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year. Wellness: Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24/7 by participating in workout classes (available to remote employees too!) or accessing our Omaha in-office gym. Education: Like to go back to school? Learn something new? We’ll provide tuition reimbursement to support you in your goals. Fun working environment: Who likes a boring working environment? No one. We have plenty fun with frequent company outings, food days, and fun competitions to name a few! Requirements Job posting language What do I need to know? You have to have… Minimum 5 years direct Employee Benefit Account Management experience Valid Driver’s License Nebraska Life, Sickness, Accident and Health Agent’s license High School diploma or equivalent In-depth knowledge of self-funded groups, including knowledge of self-funding concepts, markets and procedures Knowledge of carrier rating and underwriting procedures Excellent verbal and written communication skills Strong organizational skills and ability to multi-task Proficient in Microsoft Office products (Outlook, Word, Excel), and all agency automation software Proficient in department workflows and procedures Strong respect for confidentiality