Manager, HR Services at Fourth
United States
<p>Fourth is the world’s largest and fastest-growing global leader in end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! </p><p>Interested in joining our smart, fun, and talented team?</p><p><strong>Position Overview</strong></p><p>We are looking to hire a Manager of Human Resource Services to join our Fourth team! The Manager of Human Resource Services will oversee a team of HR Generalists supporting clients with HR consultative services in employee relations, compensation, employment law compliance, EPLI exposure, handbook creation and upkeep, and policies to address areas of possible exposure. This position will be responsible for administering guidance for the EPLI program and coordinating with our Risk and Safety team.<br></p><p><strong>Primary Responsibilities</strong><br><strong><br></strong><em>Client HR Services Management:</em></p><ul><li><p>Provide support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise for clients and worksite employees; may be required to administer and execute routine tasks in delicate <span>circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.</span></p></li><li><p><span>Educate clients in employment law compliance and provide guidance in the process of talent acquisition of managerial, exempt, and professional roles; collaborate with clients to understand skills and competencies required for openings.</span></p></li><li><p><span>Manage EPLI claims submitted and assist with gathering documents needed to support the claim; in some cases, may assist with the development of a position statement.</span></p></li><li><p><span>Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure clients attract and retain top talent.</span></p></li><li><p><span>Maintain compliance with federal, state, and local employment laws and regulations, and recommend best practices; review policies and practices to ensure compliance measures are met.</span></p></li><li><p><span>Guide clients in matters of employee performance, disciplinary action, and terminations.</span></p></li></ul><p><span><em>Department Management:</em></span></p><ul><li><p><span>Partner with the leadership team to understand and execute the organization’s human resource and talent strategy, particularly as it relates to current and future talent needs, recruiting, retention, and succession planning for the HR Services department.</span></p></li><li><p><span>Create learning and development programs and initiatives that provide internal development opportunities for employees.</span></p></li><li><p><span>Oversee the department’s talent acquisition process, including recruitment, interviewing, and hiring of qualified HR Generalists</span></p></li><li><p><span>Develop team KPIs to support business initiatives.</span></p></li><li><p><span>Manage the team’s performance and execute disciplinary action when needed</span></p></li><li><p><span>Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.</span></p></li><li><p><span>Performs other duties as assigned.</span><strong><br></strong></p></li></ul><p><strong>Key Skills and Competencies</strong></p><ul><li><p><span>Strong background and experience in a customer service environment.</span></p></li><li><p><span>Proven critical thinking, problem-solving, and systems troubleshooting.</span></p></li><li><p><span>Excellent collaboration, teamwork, and interpersonal skills.</span></p></li><li><p><span>Excellent written and verbal communication skills.</span></p></li><li><p><span>Detail-oriented and highly organized</span></p></li><li><p><span>Intermediate to advanced skill level in Microsoft Office Suite (Excel, Word, PowerPoint, and Access).</span></p></li><li><p><span>Proven critical thinking, problem-solving, and system troubleshooting</span><strong><br></strong></p></li></ul><p><strong>Preferred Experience and/or Qualifications</strong></p><ul><li><p><span>Master’s degree in a related field or 8-10 years’ experience in a senior-level HR/Employee Relations role.</span></p></li><li><p><span>SPHR, PHR, and/or SHRM-SCP, SHRM-CP certification</span></p></li><li><p><span>Broad knowledge of employment, compensation, organizational planning, employee relations, and administrative skills</span></p></li><li><p><span>Experienced presenter with groups of 10-15 management-level participants</span></p></li><li><p><span>PEO Experience</span></p></li></ul><p></p><p><strong>Fourth Benefits</strong></p><p><strong>🏖</strong> Unlimited PTO!<br>🏥 Medical, Dental, Vision Insurance!</p><p>🏦 401k Match!</p><p>👥 Parental Leave</p><p>💻 Laptop and equipment.</p><p><em>Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA</em></p><p><strong><br>Our Story</strong></p><p>In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. </p><p><strong><em>Fourth is an Equal Opportunity Employer</em></strong></p><p><em>All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.</em></p>
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