Manager, Lifecycle Marketing at FSAStore.com
United States
$90k - $115k
<p><strong><span data-contrast="auto">About Health-E Commerce: </span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Here at Health-E Commerce, we are a consumer health and wellness advocate and online retailer headquartered in New York, NY. Since 2010, we have launched direct-to-consumer e-commerce brands aimed at simplifying the U.S. tax-free healthcare market and helping everyday Americans and companies benefit better from workplace benefits, wellness and health spending programs. </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Our portfolio consists of four brands — FSA Store, HSA Store, WellDeserved Health and Caring Mill. Health-e Commerce is an HIG Capital portfolio company. HIG is a leading investment firm with ~$64 billion in AUM and over 125 active portfolio companies. </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">About the Role:</span></strong><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Health E-commerce is seeking a Manager of Lifecycle Marketing to join our Growth Marketing team. In this role, you will own and optimize our best-in-class CRM and retention program for our e-commerce business, with a focus on building out sophisticated automations and personalized triggered communications that engage and convert our customers at every stage of their journey.</span><span data-ccp-props="{"201341983":0,"335559738":200,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">As we continue to expand the ways FSA and HSA account holders can use their pre-tax dollars to shop with us, you will play a key role in shaping how we acquire, onboard, retain, and cross-sell customers across our e-commerce platform. This is a highly strategic role that will require close cross-functional partnership with Product, Brand, Growth, Finance, Legal, and Data teams.</span><span data-ccp-props="{"201341983":0,"335559738":200,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">We are looking for a customer-obsessed marketer who deeply understands diverse customer personas and how to engage them across channels and moments that matter. You will lead the development and optimization of personalized triggered communications across various touchpoints like email, SMS, loyalty programs, and push notifications, ensuring an exceptional experience at every stage of their customer journey.</span><span data-ccp-props="{"201341983":0,"335559738":200,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">You will be accountable for identifying trends and growth opportunities within a CRM database of over 6 million customers, translating insights into scalable lifecycle strategies and campaigns. Above all, you embody the Health-E Commerce mission of making healthcare products accessible, affordable, and easy to understand so people can confidently manage their healthcare benefits wherever they are</span><span data-contrast="none">.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Specific responsibilities:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559738":280,"335559739":80}"> </span></p> <ul> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Create differentiated customer journeys that build upon our industry-best customer retention.</span></li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own the strategy and roadmap for lifecycle automations and personalized triggered communications across the customer journey (e.g., welcome flows, browse/cart abandonment, replenishment, win-back, cross-sell/upsell)</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Develop best-in-class CRM strategies on our email, SMS, direct mail, and other customer retention channels; help drive day-to-day execution while developing longer term strategies.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Employ test-and-learn experimentation (A/B testing, hold-outs) to identify and forecast incrementality and develop key insights about our customers </li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Work with the Data team on everything from regular reports and dashboards to developing and creating customer churn models for a data-first approach to retention</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Partner with the Growth team to support customer acquisition, onboarding, and activation strategies that maximize customer acquisition cost along with downstream retention.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Work with Brand to ensure lifecycle communications reflect a cohesive content strategy and consistent brand voice</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Work with the Finance teams to project overall business impact of new retention strategies<span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276,"335559991":360}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What </span><span data-ccp-parastyle="heading 3">you’ll</span><span data-ccp-parastyle="heading 3"> need:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559738":280,"335559739":80}"> </span></p> <ul> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Minimum of 3+ years of experience in Retention, CRM, Loyalty, or other related functions.</span></li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Hands-on experience and knowledge of CRM platforms such as Bloomreach, Klayvio, Iterable, or similar tools.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Previous experience launching customer retention models and understanding macro level strategies to drive customer retention.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience managing loyalty and referral programs for subscription services that drive meaningful impact.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comfort working with finance teams on P&L considerations, forecasting, and other financial business metrics.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Expertise in analytics and experience using BI tools including Looker, Tableau or any other web analytics platforms.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Familiarity with HTML is a plus, but not required</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to thrive in a fast-paced ambiguous environment. The job description captures general responsibilities, but we are a fast growing company and there are many opportunities for the role to expand further.</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Customer-first mindset and dedication to delivering a best-in-class experience</li> <li data-leveltext="●" data-font="IBM Plex Sans" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"IBM Plex Sans","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Genuine curiosity about healthcare, telehealth and healthcare benefits<span data-ccp-props="{"201341983":0,"335559685":720,"335559739":200,"335559740":276,"335559991":360}"> </span></li> </ul> <h3><span style="font-size: 12pt;">Note for Current Employees:</span></h3> <p><span style="font-size: 10pt;">Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.</span></p> <h3><span style="font-size: 12pt;">Compensation, Benefits, & Additional Details:</span></h3> <p><span style="font-size: 10pt;" data-teams="true">Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range. Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. </span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Compensation: $90,000 - $115,000</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Discretionary Annual Bonus Eligibility: Up to 15%</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Medical, Dental, Vision, and 401K with a company match</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Dependent Care, FSA & HSA accounts</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Paid Parental & Bonding Leave</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Flexible PTO & office closure on all major holidays</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Monthly wellness & internet reimbursements</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Professional development including certification support & leadership coaching</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Mental Health resources</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">100% remote within the United States</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Must be able to work EST hours</span></li> </ul> <p><a href="https://www.health-ecommerce.com/employee-privacy-notice">Candidate Privacy Notice</a></p>
Apply Now
