Outside Sales Manager - VIC at G Adventures

Australia

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. About the Role The Outside Sales Manager (internally known as the Global Purpose Specialist) for the Victoria region is a sales catalyst, relationship developer, service zealot, organisational wizard, traveller, expert trainer, problem solver, and company culture enthusiast all rolled into one! Your mission as a GPS if you choose it, is to be the face of G Adventures to our travel agency partners. You will be responsible for driving sales growth across all trade partner accounts in Victoria and supporting our regional sales & marketing strategies to grow the touring category. What You’ll be Doing Create a business plan to achieve monthly & quarterly targets including growing existing accounts and prospecting new opportunities Support marketing plans with partners to drive enquiries and conversion. Create a digital roadmap to ensure prominence of G Adventures product on agents social, website and digital platforms. Provide exceptional customer service in every situation Provide training on all of G Adventures’ Product Work with both speed and efficiency while consistently displaying compassion and care in every interaction Handle any booking issues calmly and with empathy Differentiate your service to provide a uniquely G experience for our agent partners How your Mission is Achieved Connect with our agency partners in person, virtually, over the phone, and via email Attend partner conferences and training events Hold regular training sessions to ensure your agents are up to date with G product Present G Adventures Product to groups of agents and/or clients from 4 to 100+ Support regional marketing campaigns and initiatives across the travel agency trade space Ask the right questions to ascertain the needs of each unique agency Recommend and sell the right trip for the agencies traveller based on their needs Organise and stick to a call plan, ensuring agents are visited as frequently as they require Ensure accuracy in recording all sales visits in Salesforce Maintain superior knowledge of all G Adventures Product and changes Be the first point problem solver for any of your agent’s bookings Creating succinct marketing plans with partners to drive enquires and conversion Ensuring the prominence of G Adventures products on our travel trade partners social, website and digital platforms Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values. Desired Skills & Experience A love of sales and travel Travel industry sales experience is essential, on road BDM experience desirable. Ability to understand and demonstrate professional sales presentation techniques Demonstrated strategic business planning, reporting and data analysis Strong negotiation skills Advanced skills in interpersonal relationship management Effective communication skills, both verbal and written Problem solving/complaint resolution skills with a focus on the customer experience Flexible and energetic, with the ability to work independently as well as in a team environment Ability to navigate and use a variety of computer systems confidently with speed and efficiency Understanding of, and identification with, G Adventures’ Core Values Ability to work irregular hours (evenings, weekends and occasionally early starts to train agents before they open) Regular regional and interstate travel for b2b and b2c events Valid driver's license and own vehicle required Domestic and International travel are involved with this role What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants. Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.