Claims Technical Support Coordinator at Gallagher

United States

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Under the supervision of the Operations Supervisor or Branch Manager, the Claims Technical Coordinator provides high-level administrative and operational support to the claims team. This role plays a critical part in ensuring efficient claim handling, supporting internal processes, and facilitating communication across stakeholders to drive timely resolution of claims and related matters How you'll make an impact Claims & Operational Support Provide advanced clerical and administrative support to the claims office, including document preparation, payment processing, file management, and mail handling Create and maintain reports, tracking logs, dashboards, and spreadsheets to support claims operations Coordinate file reviews, audits, and internal quality assurance processes Assist with project execution as assigned by management and support continuous process improvement initiatives Maintain records, calendars, and administrative systems to support office and client operations Stakeholder Coordination & Communication Coordinate with attorneys and clients on claim-related and legal matters to ensure timely communication and follow-up Serve as a liaison between internal teams, external vendors, legal partners, and clients Engage with internal and external parties to proactively move issues toward resolution Support examiners and leadership by escalating critical issues and ensuring alignment across stakeholders Reporting & Tracking Provide weekly reporting on claim activity, open items, audit results, and key operational metrics Track outstanding issues and follow through to completion, ensuring visibility to both internal and external stakeholders Identify trends or gaps in processes and communicate insights to leadership Team & Office Support Support lower-level clerical staff and assist with onboarding and training on systems and processes Assist with office facilities coordination and support implementation of new technology and business workflows Participate in cross-functional initiatives to improve team efficiency and service delivery About You Required Qualifications High school diploma or GED 3+ years of relevant administrative, insurance, or claims support experience Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other business systems Strong organizational and multitasking skills with attention to detail Preferred Qualifications Experience working in insurance claims, legal coordination, or a similar environment Exposure to claims systems, reporting tools, or workflow management platforms Ability to analyze data and present findings in a clear, actionable format Workplace Behaviors & Competencies Strong verbal and written communication skills across all levels of the organization Ability to maintain strict confidentiality of sensitive information Professional presence when interacting with clients, attorneys, vendors, and internal stakeholders Demonstrated ability to problem-solve and drive issues to resolution Strong sense of accountability and follow-through #LI-NZ1 #LI-REMOTE Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.