Senior Claims Examiner, Complex Liability at Gallagher
United States
<strong class="jdheader">Introduction</strong><br><br><div class="ewa-rteLine"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. </span></div><div class="ewa-rteLine"> </div> <br><strong class="jdheader">Overview</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">This is a remote position based in California, and candidates must reside within the state.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #000000;">The Senior Claims Examiner will be responsible for managing complex liability claims, employment & civil rights claims to their conclusion in the most cost-effective way possible for the client. In addition, the Sr. Claims Examiner will be responsible for recognizing claims involving coverage issues and bring to the Claims and Coverage Committees for referral to counsel.</span></p> <br><strong class="jdheader">How you'll make an impact</strong><br><br><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Manages the full life cycle of complex general liability claims in accordance with PLCA guidelines and client expectations. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Responsibilities include analyzing coverage, assigning and reviewing investigations, evaluating damages, and recommending settlement strategies. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Prepares timely reports for reinsurers, JPAs, and Superpools, and maintains accurate statistical data. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Directs defense counsel, controls litigation costs, and attends mediations or settlement conferences as needed. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Actively pursues subrogation opportunities and adjusts reserves based on claim developments. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Drafts coverage letters, negotiates settlements, and ensures compliance with statutory and ethical standards. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Provides guidance to junior adjusters and supports client file reviews. </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Maintains a minimum billing productivity of 80% daily and performs other duties as assigned.</span></li></ul> <br><strong class="jdheader">About You</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Required: High school diploma and 7 years related experience working within the applicable specialty claims area. Demonstrated ability to handle unique/challenging claims issues at a senior adjuster level. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of accepted industry standards and practices. Computer experience with related claims and business software. </span><br /><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Preferred: Bachelor's Degree highly preferred. 10 or more years of prior experience adjusting claims in applicable specialty area highly preferred. </span><br /><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve issues inherent in handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.</span></p> <br><strong class="jdheader">Compensation and benefits</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, <a href="https://jobs.ajg.com/gallagher-benefits-global/gallagher-benefits-us" target="_blank" rel="noopener">visit our Benefits page</a>.</span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Competitive compensation</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive benefits programs designed to support your well-being </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Career development opportunities and ongoing learning </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A collaborative, people-first culture with accessible leadership </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The opportunity to do meaningful work with global reach and local impact </span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>At Gallagher, we are dedicated to building an inclusive and authentic workplace. </strong>If your past experience doesn’t align perfectly, we encourage you to join our <a href="https://jobs.ajg.com/talent/talentcommunity/form" target="_blank" rel="noopener">Talent Community</a> to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.</span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)</em></span></p>
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