Subro Claims Representative Associate at Gallagher
United States
<strong class="jdheader">Introduction</strong><br><br><div class="ewa-rteLine"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We’re a team of fast-paced fixers, empathetic experts, </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. </span></div> <br><strong class="jdheader">Overview</strong><br><br><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Claims Type:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> First-Party Property Claims (under $10,000) and Subrogation</span></li><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Jurisdictions:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> United States</span></li><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Licenses:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Required</span></li><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Location:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Remote</span></li></ul> <br><strong class="jdheader">How you'll make an impact</strong><br><br><p style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">As a Property Claims & Subrogation Representative, you will play an important role in delivering exceptional claims service while supporting efficient claim resolution and recovery efforts.</span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Manage a caseload of first-party property claims with exposure generally under $10,000.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Review claim documentation and supporting information to determine appropriate claim handling and resolution.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Coordinate with policyholders, clients, carriers, vendors, and other parties throughout the claims process.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Identify and pursue subrogation opportunities to maximize recovery potential.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Provide timely, professional, and empathetic customer service while assisting claimants through the claims process.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Maintain accurate claim documentation and ensure all file activity is recorded in a timely manner.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Handle claims in accordance with client guidelines, company policies, and applicable regulatory requirements.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Collaborate with internal teams and stakeholders to support positive claim outcomes and customer satisfaction.</span></li></ul> <br><strong class="jdheader">About You</strong><br><br><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Ideal candidates for this position will have:</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Claims Background:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.</span></li><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Jurisdictional Experience:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> United States</span></li><li style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Licensing:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Required</span></li></ul><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">As a key member of our Claims team, you will:</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Prioritize workload effectively while managing multiple claims and tasks simultaneously.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.</span></li></ul><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Required Qualifications</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">High School Diploma or equivalent.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">2+ years of experience in claims, insurance, customer service, administrative support, or a related field.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Strong communication, organization, and customer service skills.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Ability to manage multiple priorities in a fast-paced environment.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Proficiency with Microsoft Office and related business systems.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Ability to learn and apply claims handling procedures, client requirements, and industry best practices.</span></li></ul><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Preferred Qualifications</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Associate's or Bachelor's degree.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Experience handling property claims and/or subrogation claims.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Experience working in the insurance, claims, risk management, or customer service industry.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Claims-related licensing or industry certifications.</span></li></ul><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">#LI-DR1<br />#LI-Remote<br />#liability<br /></span></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">#remote</span></p> <br><strong class="jdheader">Compensation and benefits</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, <a href="https://jobs.ajg.com/gallagher-benefits-global/gallagher-benefits-us" target="_blank" rel="noopener">visit our Benefits page</a>.</span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Competitive compensation</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive benefits programs designed to support your well-being </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Career development opportunities and ongoing learning </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A collaborative, people-first culture with accessible leadership </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The opportunity to do meaningful work with global reach and local impact </span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>At Gallagher, we are dedicated to building an inclusive and authentic workplace. </strong>If your past experience doesn’t align perfectly, we encourage you to join our <a href="https://jobs.ajg.com/talent/talentcommunity/form" target="_blank" rel="noopener">Talent Community</a> to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.</span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)</em></span></p>
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