Is the Field Service Engineer 3_HC position at GE HealthCare fully remote?

Yes, this Field Service Engineer 3_HC position at GE HealthCare is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Field Service Engineer 3_HC role?

This is a full-time Field Service Engineer 3_HC position at GE HealthCare.

What benefits does GE HealthCare offer for this position?

GE HealthCare offers the following benefits: Professional Development.

How do I apply for the Field Service Engineer 3_HC position at GE HealthCare?

You can apply for this Field Service Engineer 3_HC position by clicking the "Apply Now" button on this page, which will take you to GE HealthCare's application portal.

Field Service Engineer 3_HC at GE HealthCare

United States

<h1><b><b><b>Job Description Summary</b></b></b></h1>The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.<br><br>This role is located in New Mexico<br>This role is remote<br>this role allows for relocation<br><br>GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. <p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Responsibilities :</b></p><ul><li><p>Perform advanced troubleshooting and repair on assigned equipment.</p></li><li><p>May also perform installation, validation and maintenance on assigned equipment.</p></li><li><p>Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.</p></li><li><p>Lead communications with customers and serve as escalation point for customer-related concerns including installs.</p></li><li><p>Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.</p></li><li><p>Lead and communicate HQ and Zone or Area-level initiatives.</p></li><li><p>Co-lead regular team or modality meetings as required.</p></li><li><p>Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.</p></li><li><p>Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.</p></li><li><p>Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.</p></li><li><p>Effectively communicate and partner with teammates and colleagues.</p></li><li><p>Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.</p></li><li><p>Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.</p></li><li><p>Keep up to date with competitor information and market trends.</p></li><li><p>Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.</p></li><li><p>Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.</p></li><li><p>Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.</p></li><li><p>May include application training of clinical or scientific staff on designated equipment.</p></li></ul><p></p><p></p><p><b>Qualifications :</b></p><ul><li><p>Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;</p></li><li><p>OR equivalent military education and 4+ years of experience servicing electrical equipment;</p></li><li><p>OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.</p></li><li><p>Experience interfacing with both internal team members and external customers as part of a solution based service process.</p></li><li><p>Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.</p></li><li><p>Experience troubleshooting and responding to customer concerns.</p></li><li><p>Experience with Web applications as well as Microsoft suite of products.</p></li><li><p><span>Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. </span></p></li><li><p><span>The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).</span></p><br /> </li></ul><p><b>Special Physical Requirements: </b></p><ul><li><p><span>Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity. </span></p></li><li><p><span>Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.</span></p></li><li><p>Must have a valid Driver’s License</p></li></ul><p></p><p></p><p><span>We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.</span></p><p><span> </span></p><p><span>Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.</span></p><p><span> </span></p><p>#LI-KG1</p><p>#LI-Remote</p><p>#LI-ALB</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>We will not sponsor individuals for employment visas, now or in the future, for this job opening. <p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an </span><a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf">Equal Opportunity Employer</a><span><a target="_blank" href="http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf">.</a> Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). </span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Relocation Assistance Provided: </b>Yes</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div>

Apply Now

Remote Opportunity

Field Service Engineer 3_HC

Join GE HealthCare as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Field Service Engineer 3_HC

GE HealthCare

Full Time

2 months ago

Summary The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer.

United States

Engineering

Senior

Troubleshooting

Repair

Installation

+5 more

Job Description

Job Description Summary

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

This role is located in New Mexico
This role is remote
this role allows for relocation

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Responsibilities :

Perform advanced troubleshooting and repair on assigned equipment.
May also perform installation, validation and maintenance on assigned equipment.
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
Lead communications with customers and serve as escalation point for customer-related concerns including installs.
Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
Lead and communicate HQ and Zone or Area-level initiatives.
Co-lead regular team or modality meetings as required.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Effectively communicate and partner with teammates and colleagues.
Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
May include application training of clinical or scientific staff on designated equipment.

Qualifications :

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
OR equivalent military education and 4+ years of experience servicing electrical equipment;
OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications as well as Microsoft suite of products.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
Must have a valid Driver’s License

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-KG1

#LI-Remote

#LI-ALB

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Benefits

Professional Development

Skills

Troubleshooting

Repair

Installation

Maintenance

Customer Service

Technical Support

Coaching

Communication

Ready to Apply?

Join GE HealthCare today

Posted 2 months ago

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