Support Engineer - Power Apps and Power Automate at Gigmo Solutions

Worldwide

Power Apps &amp; Power Automate | Freelance / Gig Engagement<p>Company: Gigmo Solutions Private Limited (Gigmos)<br />Engagement Type: Freelance / Gig<br />Work Mode: Remote / Work From Home<br />Shift: Flexible 4-Hour or 8-Hour Shift Blocks<br />Payment: Pay Per Ticket</p><p></p><p>About Gigmos</p><p>Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced gig engineers.</p><p>Our workforce operates across 9+ countries, supporting clients in 6+ global languages, with a predominantly remote working model. Gigmos has been a delivery partner to Microsoft for over six years.</p><p>Our gig engineers are experienced specialists who handle real enterprise support cases and are paid based on the work they successfully resolve.</p><p></p><p>About the Role</p><p>We are looking for an experienced Power Platform Technical Support Engineer to provide technical support for Microsoft Power Apps and Power Automate.</p><p>Cases are received through the client's support queue during your committed shift. You will be responsible for diagnosing, reproducing, resolving, and documenting customer issues.</p><p>This is a hands-on technical role. You should be comfortable investigating errors, logs, run history, and platform behaviour to identify the actual root cause and provide the right resolution.</p><p></p><p>What You Will Handle</p>Power Apps<ul><li>Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.</li><li>Resolve data source and connector issues such as authentication, refresh failures, connector limits, and throttling.</li><li>Troubleshoot Dataverse including tables, columns, relationships, security roles, permissions, and business rules.</li><li>Handle environment and ALM issues including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.</li><li>Support licensing and entitlement queries, including premium connector requirements.</li></ul>Power Automate<ul><li>Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.</li><li>Support Power Automate Desktop/RPA issues including machine registration, unattended runs, credentials, and gateway problems.</li><li>Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse.</li><li>Handle throttling, API limits, retry policies, and performance issues.</li><li>Troubleshoot DLP policy blocks and governance-related failures.</li></ul>Case Management<ul><li>Reproduce reported issues before confirming the resolution.</li><li>Provide clear and accurate customer-facing updates and case documentation.</li><li>Escalate cases outside your scope with complete troubleshooting evidence.</li><li>Contribute reusable solutions to the knowledge base.</li><li>Maintain defined response time, resolution quality, SLA, and customer satisfaction standards.</li></ul><p></p><p>Requirements</p>Essential<ul><li>Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps.</li><li>Strong practical experience with Power Automate flows.</li><li>Working knowledge of Dataverse, connectors, environments, and Power Platform security.</li><li>Ability to troubleshoot using error messages, logs, telemetry, and flow run history.</li><li>Strong written and verbal English communication skills.</li><li>Customer-focused approach with strong problem-solving and case ownership.</li><li>Reliable high-speed internet, working system, and a quiet workspace.</li><li>Willingness to complete BGV, NDA, and client security/data-handling requirements.</li></ul>Preferred<ul><li>Microsoft certifications: PL-100, PL-200, PL-400, or PL-600.</li><li>Experience in customer-facing technical support/service desk environments.</li><li>Experience working with SLAs and enterprise support cases.</li><li>Exposure to Power BI, Azure, SharePoint, or Dynamics 365.</li><li>Additional language proficiency apart from English.</li></ul><p></p><p>How the Engagement Works</p>Shift Commitment<ul><li>Choose from available 4-hour or 8-hour shift blocks.</li><li>Shift windows are scheduled across different time zones, providing flexibility in selecting a suitable working window.</li><li>Once a shift is committed, you are expected to be logged in, available, and actively handling cases throughout the shift.</li></ul>Pay Per Ticket<ul><li>This is a pay-per-ticket engagement with no fixed monthly salary or retainer.</li><li>Payment is based on ticket complexity and successful resolution.</li><li>Rates, complexity tiers, and payment cycles will be communicated before the first shift.</li><li>Payment is linked to genuine resolution and quality, not simply ticket closure.</li><li>Cases reopened due to the same unresolved issue may be treated as unresolved.</li></ul>Monitoring<ul><li>Activity monitoring may be required during committed shift hours as part of client engagement requirements.</li><li>Monitoring requirements will be explained during onboarding and apply only during shift hours.</li></ul>Onboarding<p>Selected engineers will complete:</p><ul><li>Gigmos onboarding formalities</li><li>Background Verification (BGV)</li><li>NDA and client security requirements</li><li>Client-specific process and technical training</li><li>Any required assessment or certification</li></ul><p>Engineers can begin handling live cases after completing the required onboarding process.</p><p></p><p>Important to Know</p><ul><li>This is not a salaried employment position and does not include employment benefits.</li><li>There is no guaranteed monthly income.</li><li>Earnings depend on the shifts selected, tickets handled, ticket complexity, and successful resolutions.</li><li>This opportunity is not intended for candidates looking to learn Power Platform on the job. Practical working experience is required from the start.</li></ul><p></p><p>Who This Role Suits</p><p>This opportunity is ideal for:</p><ul><li>Experienced Power Platform Developers and Engineers</li><li>Power Platform Consultants and Freelancers</li><li>Technical professionals looking for flexible, output-based work</li><li>Experienced engineers interested in handling real enterprise customer cases</li><li>Professionals looking for flexible technical work alongside other commitments</li></ul>Key Skills<p>Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | API &amp; Integrations | Technical Troubleshooting | Enterprise Support</p>