Is the Support Engineer, U.S. Government Support position at GitLab fully remote?

Yes, this Support Engineer, U.S. Government Support position at GitLab is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Support Engineer, U.S. Government Support role?

This is a full-time Support Engineer, U.S. Government Support position at GitLab.

What are the main requirements for the Support Engineer, U.S. Government Support role?

Key requirements include: Experience with Linux and DevSecOps, Ability to troubleshoot performance issues, Strong communication and collaboration skills, and more.

What benefits does GitLab offer for this position?

GitLab offers the following benefits: 401k Matching, Flexible Hours, Health Insurance, Home Office Budget, Paid Time Off, Remote Work, Stock Options.

What is the salary range for the Support Engineer, U.S. Government Support position?

The salary range for this Support Engineer, U.S. Government Support role is $75.6k - $162k.

How do I apply for the Support Engineer, U.S. Government Support position at GitLab?

You can apply for this Support Engineer, U.S. Government Support position by clicking the "Apply Now" button on this page, which will take you to GitLab's application portal.

Support Engineer, U.S. Government Support at GitLab

United States

$75.6k - $162k

<p>GitLab is an open-core software company that develops the most comprehensive <a href="https://about.gitlab.com/solutions/devops-platform">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our <a href="https://about.gitlab.com/company/mission">mission</a> is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like <a href="https://about.gitlab.com/gitlab-duo/">Duo Enterprise</a> and <a href="https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/">Duo Agent Platform</a>, customers get AI benefits at every stage of the SDLC. </p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p><h2><strong>An overview of this role</strong></h2> <p>As a Support Engineer on our U.S. Government Support Engineering team, you sit at the point where Support and Engineering meet. You’ll help public sector organizations and United States government agencies run GitLab in complex, highly constrained environments, often with limited logs, sanitized data, or an inability to screenshare. In a single day, you might act as a Linux administrator using tools like strace to troubleshoot performance issues, a partner to Product and Engineering to reproduce and document edge-case bugs, and a contributor to our codebase by opening a merge request to fix a customer-impacting problem. You’ll also improve our documentation and support processes so that every interaction helps make GitLab better for all users, working in an all-remote, highly collaborative environment where everyone can contribute.</p> <p>Some examples of our projects:</p> <ul> <li><a href="https://gitlab.com/gitlab-com/support/toolbox/strace-parser">A tool to quickly analyze strace output</a></li> <li><a href="https://gitlab.com/gitlab-com/support/toolbox/gitlabsos">A solution to capture the state of a customer’s server for easier troubleshooting</a></li> <li><a href="https://docs.gitlab.com/ee/ci/chatops/">A functionality to ChatOps to make it easier to identify user accounts on GitLab.com</a></li> </ul> <h2><strong>What you’ll do</strong></h2> <ul> <li>Collaborate with public sector organizations and United States government agencies to support, maintain, and resolve complex issues in their GitLab environments using tools like Zendesk, email, merge requests, and video conferencing.</li> <li>Troubleshoot customer environments as a hands-on Linux administrator, digging into logs, system performance, and the GitLab codebase to identify and remediate root causes.</li> <li>Partner with Product, Development, Infrastructure, Customer Success, and Sales teams to clarify bug reports, shape product improvements, and contribute merge requests that address customer-impacting issues.</li> <li>Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues.</li> <li>Participate in regular<a href="https://gitlab.com/gitlab-com/support/support-pairing/?_gl=1%2a1vj7usl%2a_ga%2aMTYyOTI0OTAxNC4xNjc4NzIwMDg0%2a_ga_ENFH3X7M5Y%2aMTY4NDgzNDU0OC4xMTAuMS4xNjg0ODM2NDM3LjAuMC4w"> pairing sessions</a> with other Support Engineers and act as a<a href="https://about.gitlab.com/handbook/support/#support-stable-counterpart"> stable counterpart</a> to cross-functional teams to share knowledge and improve support processes.</li> <li>Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient.</li> <li>Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments.</li> <li>Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li>Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position</li> <li>Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution</li> <li>Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments</li> <li>Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues</li> <li>Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows</li> <li>Skill in creating and maintaining clear, accurate support content and technical documentation</li> <li>Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds</li> <li>Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes</li> <li>Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role</li> </ul> <h2><strong>About the team</strong></h2> <p>At GitLab Federal, LLC, we in the U.S. Government Support Engineering team, partner with public sector organizations and United States government agencies through the US Federal Support portal to support, maintain, and resolve issues in their GitLab environments. We sit within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales, often digging into code and logs to understand why something is not working as expected. We collaborate asynchronously across time zones and also connect through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to solve complex problems together. We focus on the unique challenges of highly regulated and restricted environments, such as working with sanitized or redacted troubleshooting details, limited access to screenshots or screensharing, and strict compliance requirements, while maintaining GitLab’s standards for transparency and thorough, high-quality support. For more on how we work, see<a href="https://about.gitlab.com/handbook/support/"> Support Team Handbook</a>.</p><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">benefits</a><span> and </span><a href="https://about.gitlab.com/handbook/stock-options/">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p>United States Salary Range<span>$75,600</span><span>—</span><span>$162,000 USD</span><h4><strong>How GitLab will support you</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/">Flexible Paid Time Off</a> </li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation & Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a> </li> <li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment">Home office</a> support</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p>

Apply Now

Remote Opportunity

Support Engineer, U.S. Government Support

Join GitLab as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Support Engineer, U.S. Government Support

GitLab(View Full Profile)

Full Time

$75.6k - $162k

8 months ago

United States

Worldwide

Remote readiness · 46/100

Engineering

Senior

API

Linux

strace

+2 more

Job Description

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Support Engineer on our U.S. Government Support Engineering team, you sit at the point where Support and Engineering meet. You’ll help public sector organizations and United States government agencies run GitLab in complex, highly constrained environments, often with limited logs, sanitized data, or an inability to screenshare. In a single day, you might act as a Linux administrator using tools like strace to troubleshoot performance issues, a partner to Product and Engineering to reproduce and document edge-case bugs, and a contributor to our codebase by opening a merge request to fix a customer-impacting problem. You’ll also improve our documentation and support processes so that every interaction helps make GitLab better for all users, working in an all-remote, highly collaborative environment where everyone can contribute.

Some examples of our projects:

What you’ll do

Collaborate with public sector organizations and United States government agencies to support, maintain, and resolve complex issues in their GitLab environments using tools like Zendesk, email, merge requests, and video conferencing.
Troubleshoot customer environments as a hands-on Linux administrator, digging into logs, system performance, and the GitLab codebase to identify and remediate root causes.
Partner with Product, Development, Infrastructure, Customer Success, and Sales teams to clarify bug reports, shape product improvements, and contribute merge requests that address customer-impacting issues.
Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues.
Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient.
Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments.
Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions.

What you’ll bring

Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments
Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues
Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows
Skill in creating and maintaining clear, accurate support content and technical documentation
Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds
Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes
Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role

About the team

At GitLab Federal, LLC, we in the U.S. Government Support Engineering team, partner with public sector organizations and United States government agencies through the US Federal Support portal to support, maintain, and resolve issues in their GitLab environments. We sit within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales, often digging into code and logs to understand why something is not working as expected. We collaborate asynchronously across time zones and also connect through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to solve complex problems together. We focus on the unique challenges of highly regulated and restricted environments, such as working with sanitized or redacted troubleshooting details, limited access to screenshots or screensharing, and strict compliance requirements, while maintaining GitLab’s standards for transparency and thorough, high-quality support. For more on how we work, see Support Team Handbook.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range$75,600—$162,000 USD

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Requirements

Experience with Linux and DevSecOps
Ability to troubleshoot performance issues
Strong communication and collaboration skills
Familiarity with GitLab and its features
Ability to work in a remote environment
Strong problem-solving skills
Experience with API and DevOps tools

Benefits

401k Matching
Flexible Hours
Health Insurance
Home Office Budget
Paid Time Off
Remote Work
Stock Options

Skills

API

Linux

strace

Gitlab

DevSecOps

Ready to Apply?

Join GitLab today

Salary Range

$75.6k - $162k

Posted 8 months ago

More Engineering roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Mortgage Processor

American National Bank & Trust

Full Time

11 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

13 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

15 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

14 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

14 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Channel Account Manager

CoreView

Full Time

15 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

15 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

15 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

15 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

15 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

15 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

15 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more

Technical Program Manager – SAP Signavio

Tech Mahindra (America's) Inc

Full Time

$120k - $160k

15 hours ago

Technical Program Manager – SAP Signavio Location: Remote US Employment: Full Time We are looking for an experienced Technical Program Manager (TPM) – SAP Signavio to lead enterprise process transformation initiatives within our clients’ ecosystem.

United States

Operations

Senior

Technical Program Management

BPMN 2.0

Process Mining

+5 more

Senior Editor, Conferences & Events

Bionews, Inc.

Full Time

15 hours ago

<h1>About the Role</h1><p>Bionews is looking for a Senior Editor to build and lead the editorial strategy and content programming across live and virtual rare disease conferences and events.

United States

Engineering

Backend Engineering

Senior

Editorial strategy

Journalism

Project Management

+5 more

Key Account Manager NA

Yuno

Full Time

15 hours ago

Remote, North America, Full Time, Individual Contributor, +3 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

Engineering

Backend Engineering

Mid

Key Account Management

Customer Success

Enterprise relationship management

+5 more