Is the Field Service Technician, Postpress position at Heidelberg USA Inc fully remote?

Yes, this Field Service Technician, Postpress position at Heidelberg USA Inc is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Field Service Technician, Postpress role?

This is a full-time Field Service Technician, Postpress position at Heidelberg USA Inc.

What benefits does Heidelberg USA Inc offer for this position?

Heidelberg USA Inc offers the following benefits: Life Insurance.

How do I apply for the Field Service Technician, Postpress position at Heidelberg USA Inc?

You can apply for this Field Service Technician, Postpress position by clicking the "Apply Now" button on this page, which will take you to Heidelberg USA Inc's application portal.

Field Service Technician, Postpress at Heidelberg USA Inc

United States

<div><div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted="true">                                                       Field Service Technician - Post Press What we are looking for:  We are looking for a Field Service Technician to join our team in Multiple Locations as a remotely located employee as you will be traveling to customer locations in your region.This position is responsible for working at customer sites to provide on-site setup, installation and repair of Heidelberg Commercial Bindery equipment including Polar Cutters and Stahl Folders. This position is responsible for the installation, troubleshooting, repair work and customer training on all Heidelberg Postpress Commercial products (Polar Cutters, Stahlfolder equipment). Technicians take ownership of each assignment and escalate to second level when necessary to ensure customer satisfaction and closure of the job. What you will do:<ul><li style='font-family: "times new roman", serif; font-size: 14px;'>Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Work with assigned qualified riggers to install and/or move new or used equipment</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Return all parts noted as unused, out of box failures, wrong part sent, etc.</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Keep customer updated your eta and status of repairs</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards. </li><li style='font-family: "times new roman", serif; font-size: 14px;'>Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.</li></ul> Skills: <ul><li style='font-family: "times new roman", serif; font-size: 14px;'>Demonstrated customer management skills, strong commitment to customer satisfaction</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Demonstrated ability to troubleshoot electrical and mechanical problems to the component level</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications)</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Frequently lifting objects up to 70lb.</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components. </li><li style='font-family: "times new roman", serif; font-size: 14px;'>Ability to work with minimal supervision. -Customer and People relationship skills. -PC skills. - Able to travel overnight</li></ul>  Education and Experience: <ul><li style='font-family: "times new roman", serif; font-size: 14px;'>Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations</li><li style='font-family: "times new roman", serif; font-size: 14px;'>Technical degree a plus. High School Diploma or equivalent. 5 to 10 years of field service experience.</li></ul> Salary:  $72,500Location: Virginia Benefits:<ul style="list-style-type: disc;"><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>Medical, dental, and vision coverage eligibility from day 1 </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>Short- and long-term disability coverage offered </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>401 (K) plan with employer match </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>Life insurance coverage offered </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>Vacation, Sick and Personal Time Off offered </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>12 company holidays </li><li style='margin-left: 24px; font-family: "times new roman", serif; font-size: 14px;'>4 floating holidays </li></ul> ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable <a href="https://www.osha.gov/law-regs.html" target="_blank" rel="noreferrer noopener" style="font-size: 14px;">OSHA standards</a>. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment. EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics. Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.</div></div>

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Remote Opportunity

Field Service Technician, Postpress

Join Heidelberg USA Inc as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Field Service Technician, Postpress

Heidelberg USA Inc

Full Time

3 days ago

Field Service Technician - Post Press What we are looking for: We are looking for a Field Service Technician to join our team in Multiple Locations as a remotely located employee as you will be traveling to customer locations in your region.

United States

Engineering

Senior

Mechanical Troubleshooting

electrical troubleshooting

Pneumatic Systems

+5 more

Job Description

Field Service Technician - Post Press

What we are looking for:

We are looking for a Field Service Technician to join our team in Multiple Locations as a remotely located employee as you will be traveling to customer locations in your region.

This position is responsible for working at customer sites to provide on-site setup, installation and repair of Heidelberg Commercial Bindery equipment including Polar Cutters and Stahl Folders.

This position is responsible for the installation, troubleshooting, repair work and customer training on all Heidelberg Postpress Commercial products (Polar Cutters, Stahlfolder equipment). Technicians take ownership of each assignment and escalate to second level when necessary to ensure customer satisfaction and closure of the job.

What you will do:

Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment
Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment
Work with assigned qualified riggers to install and/or move new or used equipment
Return all parts noted as unused, out of box failures, wrong part sent, etc.
Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)
Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes
Keep customer updated your eta and status of repairs
Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Skills:

Demonstrated customer management skills, strong commitment to customer satisfaction
Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications)
Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
Frequently lifting objects up to 70lb.
Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
Ability to work with minimal supervision. -Customer and People relationship skills. -PC skills. - Able to travel overnight

Education and Experience:

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
Technical degree a plus. High School Diploma or equivalent. 5 to 10 years of field service experience.

Salary: $72,500

Location: Virginia

Benefits:

Medical, dental, and vision coverage eligibility from day 1
Short- and long-term disability coverage offered
401 (K) plan with employer match
Life insurance coverage offered
Vacation, Sick and Personal Time Off offered
12 company holidays
4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Requirements

keep customer updated your eta and status of repairs
equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a certified electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards. 
provide initial and on-going formal customer operator and equipment maintenance training. this includes delivering training to customer based on customer needs. customer training also includes assessing customer training needs and making recommendations to heidelberg us (hus) regarding the need for additional training.
provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by field service manager and/or global support center (gsc) customer support team.
provide detailed technical feedback via mobile service app (mservice) during and after each customer visit following heidelberg us guidelines.
demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.
demonstrated customer management skills, strong commitment to customer satisfaction
demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)

Benefits

Life Insurance

Skills

Mechanical Troubleshooting

electrical troubleshooting

Pneumatic Systems

Customer Training

Equipment installation

Customer Management

Technical Support

High voltage wiring

Ready to Apply?

Join Heidelberg USA Inc today

Posted 3 days ago

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