Sr. Manager of Ecommerce & Subscription at Hi-Altitude Brands

United States

$110k - $125k

<p></p><p>Hi-Altitude Brands | Health &amp; Wellness | Remote (PST/MST Based)</p><p></p>About Hi-Altitude Brands<p></p><p>Hi-Altitude Brands, through our flagship brand, Stonehenge Health, is a fast-growing direct-to-consumer supplement company on a mission to help people live healthier, more vibrant lives. We develop premium, science-backed formulations featuring clinically studied branded ingredients that set us apart from competitors. Our products are sold through our website, Amazon, and Walmart, reaching hundreds of thousands of customers nationwide.</p><p></p><p>We are a fully remote team that values autonomy, ownership, and results. We move fast, test constantly, and hold ourselves to high standards. If you thrive in environments where your work has a direct, measurable impact, you will fit right in.</p><p></p><p></p>Position Overview<p>We're looking for an exceptional Sr. Manager of Ecommerce &amp; Subscription to join the Hi-Altitude team. In this capacity, you will own the customer journey end-to-end. You will own both the strategy and execution of our CRO (conversion rate optimization) testing roadmap to improve conversion rate, AOV, subscription adoption, and subscription churn metrics.</p><p>You are data-obsessed, understand how to turn numbers into actionable insights, and know how to design and read a test without bias.</p><p>This is an individual contributor role reporting to the Chief Retention Officer, with the role's scope and structure expected to evolve as the function matures.</p><p></p><p></p>Responsibilities<p></p><p>Own the CRO &amp; Testing Roadmap:</p><ul><li>Design, prioritize, and execute an unbiased testing program across the site — front-end pages, landing pages, product pages, and blog content — to improve conversion rate and AOV, and know how to read the resulting data and translate it into action.</li></ul><p></p><p></p><p>Own Subscription Retention, Churn, and LTV: </p><ul><li>In ReCharge, test save tactics such as educational content and value-adds; apply strong dunning management to reduce involuntary churn; and use psychological and behavioral principles to extend billing cycles and grow subscriber lifetime value.</li><li>Work closely with our Lifecycle Marketing Manager to develop personalized communications to subscribers as well as remove subscribers from communications when relevant.</li></ul><p></p><p>Own Pricing Strategy:</p><ul><li>Design and lead pricing tests to optimize margin and conversion, with final authority on test design and rollout. </li><li>Own the AfterSell relationship.</li><li>Manage our upsell/cross-sell testing roadmap and execution to substantially increase upsell take-rates.</li><li>Maintain a working knowledge of competing vendors in the space to determine whether to evolve or switch tools.</li></ul><p></p><p>Partner Cross-Functionally:</p><ul><li>Support product launches and site-wide sales initiatives alongside marketing, creative, and operations.</li><li>Partner closely with our Acquisition department to manage all landing page tests optimized to lower CAC and raise new customer ROAS.</li></ul><p></p><p>Own Site QA:</p><ul><li>Proactively identify issues that need fixing and opportunities for improvement, and drive them to resolution.</li></ul><p></p> <p></p><ul><li>5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing, within DTC or subscription-based consumer brands.</li><li>Hands-on experience with Shopify Plus, ReCharge, Testing tools (Convert, Optimizely, VWO)  and upsell/cross sell tools</li><li>A track record of designing, running, and interpreting statistically sound CRO and upsell  tests — you know how to avoid biased test design and can defend your read of the data.</li><li>Working knowledge of dunning management and both voluntary and involuntary churn reduction tactics.</li><li>A strong point of view on pricing strategy and margin optimization, backed by test-driven reasoning.</li><li>Familiarity with the broader ecommerce/subscription tooling landscape (upsell, retention, and CRO platforms) and the judgment to evaluate build-vs-buy or vendor-switch decisions.</li><li>Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous and fully remote environment.</li></ul><p></p><p></p>Why Join Us<ul><li>A fully remote, autonomy-driven culture where your work has direct, measurable impact.</li><li>Ownership of a meaningful, high-visibility function from day one, with room to grow the role as the business scales.</li><li>A fast-moving, test-and-learn environment backed by leadership that values data over opinion.</li></ul><p></p>Compensation<p>Competitive salary range of $110,000-125,000 per year, plus bonus eligibility</p><p></p> <p></p><ul><li>Flexible time off + 9 annual company holidays</li><li>Your Birthday is a paid vacation day - take the day to celebrate your awesomeness!</li><li>100% company-paid base plan Medical, Dental, and Vision Insurance for employees</li><li>100% company-paid Life Insurance and Short-Term Disability Coverage</li><li>3% Employer contributions to 401(k) regardless of employee participation! (Free money)</li><li>Matching Charitable Contributions up to $2,500/year</li><li>$1,200/annual Work from Home (WFH) stipend</li><li>Employee Recognition and Rewards Program</li><li>Pet insurance</li><li>Employee Product Samples and Discounts</li><li>Professional Development Fund</li><li>Free Calm App Subscription</li></ul><p></p><p>Hi-Altitude Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all.</p><p></p>