Field Marketing Training Manager at Hilton Grand Vacations

United States

<p><strong>Responsibilities:</strong></p> <p>Focus on newly promoted sales manager training and certification at stores of excellence</p> <p>Assist in training duties related to new store openings both virtually and in person when requested</p> <p>Provide “Recovery” training for solid managers currently struggling with specific leadership requirements</p> <p>Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.</p> <p>Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.</p> <p>Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.</p> <p>Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.</p> <p>Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.</p> <p>Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.</p> <p>Promotes learning culture by marketing learning and development programs to internal team members.</p> <p>Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.</p> <p>Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition &amp; Alliances vision and priorities.</p> <p>Builds cross-functional relationships to drive training adoption and company required leadership initiatives.</p>