Is the Senior Manager, Owner Relations position at Hilton fully remote?

Yes, this Senior Manager, Owner Relations position at Hilton is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Senior Manager, Owner Relations role?

This is a full-time Senior Manager, Owner Relations position at Hilton.

What are the main requirements for the Senior Manager, Owner Relations role?

Key requirements include: Support the team that leads Hilton's brands, Strengthen and grow the Hilton portfolio, Ensure accountability for Hilton's Customer Promise, and more.

What benefits does Hilton offer for this position?

Hilton offers the following benefits: Employee Discounts, Home Office Budget, Gym Membership, Health Insurance, Learning Budget, Paid Time Off, Flexible Hours, 401k Matching.

What is the salary range for the Senior Manager, Owner Relations position?

The salary range for this Senior Manager, Owner Relations role is $85k - $120k.

How do I apply for the Senior Manager, Owner Relations position at Hilton?

You can apply for this Senior Manager, Owner Relations position by clicking the "Apply Now" button on this page, which will take you to Hilton's application portal.

Senior Manager, Owner Relations at Hilton

United States

$85k - $120k

Senior Manager, Owner Relations (<h1 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Number:</h1> COR015G1)<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Work Locations</h2>: Hilton - Shared Services - Memphis 755 Crossover Lane Memphis 38117 ***This is a remote position with a preference for candidates in the Central or Mountain time zone***This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Senior Manager, Owner Relations you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Owner Relations team reporting to the Director of Owner Relations, you will help support Hilton's small-to-medium-sized ownership groups. You will focus on ensuring accountability for Hilton's Customer Promise by guiding improvements in guest experience, product quality, review site scores, and market share. The Senior Manager will work with the Director in daily operations and special projects, working collaboratively across teams to enhance owner support and engagement.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:<ul><li>Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night</li><li>Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount</li><li>Paid parental leave for eligible Team Members, including partners and adoptive parents</li><li>Mental health resources including free counseling through our Employee Assistance Program</li><li>Paid Time Off (PTO)</li><li>Learn more about the rest of our <a href="https://jobs.hilton.com/us/en/benefits" rel="noopener" target="_blank">benefits</a></li></ul>At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. **Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:<ul><li>Provide efficient, customized, and responsive support through phone, email, and Salesforce, ensuring issue resolution for small and single-unit owners and operators.</li><li>Create and facilitate webinars, email campaigns, regional owner meetings/trainings, and initiatives to increase the adoption of Hilton's self-service tools and subsequently improve performance and the guest experience.</li><li>Advocate for small owners and above property teams within Hilton by collecting insights, identifying common challenges, and sharing feedback with Hilton partners and senior leadership.</li><li>Work side by side with the Director of Owner Relations in managing initiatives, conducting virtual portfolio reviews and preparing for Owner events such as above property training and in-market meetings.</li></ul>How you will collaborate with others:<ul><li>Partner with other Owner Relations teams and numerous enterprise Hilton departments to develop support strategies, agree upon measurements of success, and ensure best practices are utilized.</li><li>Collaborate with Brand leadership, Marketing, Development, Finance, Brand Performance, Technology, AD&C, FRCM, and other enterprise teams to ensure resources are being used by the above property ownership and third-party management company groups, with the ultimate goal of driving performance.</li></ul>What projects you will take ownership of:<ul><li>Utilize Customer Promise engagement points and metrics with owners and operators to improve Product Quality Standards, Stay Scores, Portfolio Performance, and Market Share.</li><li>Required touchpoints for ownership groups and management companies, including portfolio reviews, targeted owner/operator emails, above property webinars, and account catch-up calls.</li><li>Provide support for Owner events, enterprise initiatives, and special projects</li></ul>WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:<ul><li>Five (5) years of work experience in hotels/hospitality.</li><li>Three (3) years of managerial or leadership experience working with Hilton Brands.</li><li>Two (2) years of managerial or leadership experience working with Hilton Owners/Above Property Management.</li><li>One (1) year of experience delivering presentations virtually.</li><li>Travel – approximately 20%.</li></ul>It would be useful if you have:<ul><li>Advanced proficiency utilizing Salesforce and other enterprise tools.</li><li>Advanced knowledge of Hilton's processes and internal subject matter experts for areas including financing, construction, and operations.</li><li>Experience organizing and prioritizing projects within a high-volume support model.</li><li>Understanding of the complexities of franchisee/franchisor dynamics and the ability to navigate these relationships.</li><li>This is a remote position with a preference for candidates to be based in the Central or Mountain Time zone.</li></ul>WHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of <a href="https://jobs.hilton.com/us/en/brands" rel="noopener" target="_blank">world-class brands</a>. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the <a href="https://jobs.hilton.com/us/en/blog" rel="noopener" target="_blank">Hilton Careers blog</a> and <a href="https://www.instagram.com/hiltoncareers/" rel="noopener" target="_blank">Instagram</a> to learn more about what it’s like to be on Team Hilton!We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please <a href="https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant_Accommodation_and_Accessibility_Assistance-English-20230515-1684253430519.pdf" rel="noopener" target="_blank">contact us</a> if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000 - $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">EOE/AA/Disabled/Veterans</h2><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h2>: Full-timeBrand: Hilton Corporate<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Shift</h2>: Day Job<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Level</h2>: Manager<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h2>: Brands

Apply Now

Remote Opportunity

Senior Manager, Owner Relations

Join Hilton as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Manager, Owner Relations

Hilton

Full Time

$85k - $120k

11 months ago

Senior Manager, Owner Relations (Job Number: COR015G1)Work Locations: Hilton - Shared Services - Memphis 755 Crossover Lane Memphis 38117 ***This is a remote position with a preference for candidates in the Central or Mountain time zone***This is your chance to be part of an in-house Brands team of…

United States

Operations

Senior

Communication

Problem Solving

Time Management

+5 more

Job Description

Senior Manager, Owner Relations (

Job Number:

COR015G1)

Work Locations

: Hilton - Shared Services - Memphis 755 Crossover Lane Memphis 38117

***This is a remote position with a preference for candidates in the Central or Mountain time zone***

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Senior Manager, Owner Relations you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Owner Relations team reporting to the Director of Owner Relations, you will help support Hilton's small-to-medium-sized ownership groups. You will focus on ensuring accountability for Hilton's Customer Promise by guiding improvements in guest experience, product quality, review site scores, and market share. The Senior Manager will work with the Director in daily operations and special projects, working collaboratively across teams to enhance owner support and engagement.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Provide efficient, customized, and responsive support through phone, email, and Salesforce, ensuring issue resolution for small and single-unit owners and operators.
Create and facilitate webinars, email campaigns, regional owner meetings/trainings, and initiatives to increase the adoption of Hilton's self-service tools and subsequently improve performance and the guest experience.
Advocate for small owners and above property teams within Hilton by collecting insights, identifying common challenges, and sharing feedback with Hilton partners and senior leadership.
Work side by side with the Director of Owner Relations in managing initiatives, conducting virtual portfolio reviews and preparing for Owner events such as above property training and in-market meetings.

How you will collaborate with others:

Partner with other Owner Relations teams and numerous enterprise Hilton departments to develop support strategies, agree upon measurements of success, and ensure best practices are utilized.
Collaborate with Brand leadership, Marketing, Development, Finance, Brand Performance, Technology, AD&C, FRCM, and other enterprise teams to ensure resources are being used by the above property ownership and third-party management company groups, with the ultimate goal of driving performance.

What projects you will take ownership of:

Utilize Customer Promise engagement points and metrics with owners and operators to improve Product Quality Standards, Stay Scores, Portfolio Performance, and Market Share.
Required touchpoints for ownership groups and management companies, including portfolio reviews, targeted owner/operator emails, above property webinars, and account catch-up calls.
Provide support for Owner events, enterprise initiatives, and special projects

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

Five (5) years of work experience in hotels/hospitality.
Three (3) years of managerial or leadership experience working with Hilton Brands.
Two (2) years of managerial or leadership experience working with Hilton Owners/Above Property Management.
One (1) year of experience delivering presentations virtually.
Travel – approximately 20%.

It would be useful if you have:

Advanced proficiency utilizing Salesforce and other enterprise tools.
Advanced knowledge of Hilton's processes and internal subject matter experts for areas including financing, construction, and operations.
Experience organizing and prioritizing projects within a high-volume support model.
Understanding of the complexities of franchisee/franchisor dynamics and the ability to navigate these relationships.
This is a remote position with a preference for candidates to be based in the Central or Mountain Time zone.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000 - $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

EOE/AA/Disabled/Veterans

Schedule

: Full-timeBrand: Hilton Corporate

Shift

: Day Job

Job Level

: Manager

Job

: Brands

Requirements

Support the team that leads Hilton's brands
Strengthen and grow the Hilton portfolio
Ensure accountability for Hilton's Customer Promise
Guide improvements in guest experience
Product quality, review site scores, and market share
Work collaboratively across teams to enhance owner support and engagement
Develop and implement strategies to improve owner relations
Analyze data to inform business decisions

Benefits

Employee Discounts
Home Office Budget
Gym Membership
Health Insurance
Learning Budget
Paid Time Off
Flexible Hours
401k Matching

Skills

Communication

Problem Solving

Time Management

Analytical skills

Customer Relationship Management

Adaptability

Team Management

Leadership

Ready to Apply?

Join Hilton today

Salary Range

$85k - $120k

Posted 11 months ago

More Operations roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Technical Program Manager – SAP Signavio

Tech Mahindra (America's) Inc

Full Time

$120k - $160k

1 day ago

Technical Program Manager – SAP Signavio Location: Remote US Employment: Full Time We are looking for an experienced Technical Program Manager (TPM) – SAP Signavio to lead enterprise process transformation initiatives within our clients’ ecosystem.

United States

Operations

Senior

Technical Program Management

BPMN 2.0

Process Mining

+5 more

Team Lead, Operations

CNX

Full Time

1 day ago

Job Title: Team Lead, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Worldwide

Operations

Mid

Team Leadership

Operations Management

Coaching

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Mortgage Processor

American National Bank & Trust

Full Time

20 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

22 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

23 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

23 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

1 day ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Channel Account Manager

CoreView

Full Time

1 day ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

1 day ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

1 day ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

1 day ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

1 day ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

1 day ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

1 day ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more