Claims Coordinator at Homelink Corporation
United States
<div><p id="isPasted"><strong>Job Summary</strong>:</p><p>Our Claims Coordinator role is responsible for locating options and securing temporary accommodations for policyholders that have been displaced from their home. </p><p><strong>Essential Responsibilities:</strong></p><p>•<span style="white-space:pre;"> </span>Search and locate temporary accommodation options available for policyholders that have been displaced from their home. </p><p>•<span style="white-space:pre;"> </span>Communicate with policyholders to understand temporary accommodation needs, coordinate logistics for policyholders to view available options as needed. Connect with the policyholder through YourHomelink with approved insurance carriers.</p><p>•<span style="white-space:pre;"> </span>Timely communication with National Account Manager to obtain carrier approval on temporary accommodation options.</p><p>•<span style="white-space:pre;"> </span>Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.</p><p>•<span style="white-space:pre;"> </span>Negotiate temporary accommodation terms, pricing, fees, and deposits.</p><p>•<span style="white-space:pre;"> </span>Process furniture order needs for housing claims. </p><p>•<span style="white-space:pre;"> </span>Present temporary accommodation options for approval to the National Account Manager. </p><p>•<span style="white-space:pre;"> </span>Process required paperwork for temporary accommodation options. </p><p>•<span style="white-space:pre;"> </span>Complete fair rental value requests. </p><p>•<span style="white-space:pre;"> </span>Extend accommodations and facilitate relocations for existing policyholders.</p><p>•<span style="white-space:pre;"> </span>Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim.</p><p>•<span style="white-space:pre;"> </span>Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.</p><p>•<span style="white-space:pre;"> </span>Provide an immediate response and support for a high volume of incoming calls.</p><p>•<span style="white-space:pre;"> </span>Assist with special projects on an as needed basis at the directive of department manager.</p><p>•<span style="white-space:pre;"> </span>Support and assist with operational needs within your team and provide backup when needed.</p><p>•<span style="white-space:pre;"> </span>Provide superior customer service to policyholders and vendor partners. </p><p><strong>Job Requirements:</strong></p><p>•<span style="white-space:pre;"> </span>Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field, preferred.</p><p>•<span style="white-space:pre;"> </span>Real Estate License, a plus. </p><p>•<span style="white-space:pre;"> </span>1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field.</p><p>•<span style="white-space:pre;"> </span>Excellent interpersonal and conflict resolution skills.</p><p>•<span style="white-space:pre;"> </span>Professional written and verbal communication skills.</p><p>•<span style="white-space:pre;"> </span>High level of attention to detail.</p><p>•<span style="white-space:pre;"> </span>Able to meet deadlines and thrive in a fast-paced work environment.</p><p>•<span style="white-space:pre;"> </span>Strong organizational and time management skills.</p><p>•<span style="white-space:pre;"> </span>Proficient in Microsoft Office programs (Word, Excel, and Outlook) and experience utilizing multiple communication channels when supporting customer needs (ie., mobile applications, text messaging, Salesforce/CRM, etc). </p><p><strong>Work Environment and Physical Demands:</strong></p><p>This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.</p><p>While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.</p><p>This position is full-time. It will require a flexible schedule that may necessitate evenings/weekends and on-call responsibilities. </p><p><strong>Other Duties/Considerations:</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p><br></p></div>
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