Lead Product Designer at H&R Block

United States

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block, our vision is to empower financial freedom for our clients through trust and technology. We’re building what comes next: AI-native, year-round experiences that go beyond “tax moments” to redefine how consumers engage with Block. We’re hiring a Lead Product Designer for the Experience Strategy team to operate like a product innovation lab – rapidly designing and validating new value propositions, then launching experiments. This is a senior individual contributor role for a designer who aligns organizations through prototypes, not presentations. You’ll work as an enterprise-level catalyst with Product, Engineering, Data Science/AI, and Customer Insights to bring Horizon 2 and Horizon 3 ideas to life—new products and disruptive innovations that can make old models obsolete. Day to day, you'll... Create high-fidelity prototypes to communicate a clear vision, align stakeholders, and accelerate decision-making across the team Identify and shape new opportunity areas by combining continuous discovery habits, tech trends, and consumer behaviors into testable concepts (Horizon 2 & 3 discovery and concept development) Drive rapid experimentation cycles, partnering closely with engineering and product delivery teams to move ideas from concept to testing (0-1 Pilot Execution) Actively prototype with LLMs, agents, and AI-driven workflows to explore new interaction models and service experiences, while defining differentiators that are uniquely Block Collaborate deeply across Product, Engineering, Data Science/AI, Customer Insights, and Field Operations to translate insights into prototypes, experiments, and pilot-ready experiences Contribute to a year-round testing and learning approach that supports Block Next growth strategies, including elevating client experience, evolving the operating model, and transforming product, design, and engineering capabilities What you'll bring to the team... 8+ years in product design, experience design, or related roles, with proven 0→1 delivery and pilot/launch experience Advanced ability in no-code, low-code, and AI-assisted prototyping to simulate full product experiences quickly and credibly Hands-on experience prototyping with modern AI capabilities (LLMs, agents, automation workflows) and designing responsible, differentiated AI-powered experiences Ability to design end-to-end experiences across touchpoints, spanning digital products and service ecosystems Strong storytelling via prototypes and design narratives to align executives and teams Strong habit of grounding design in customer empathy and understanding Bachelor's degree in design, research, HCI or related field Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-Remote