Senior Product Manager - MyBlock at H&R Block

United States

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... The Senior Product Manager is responsible for the execution, delivery, and ongoing optimization of MyBlock: our consumer-facing digital application. This role focuses on delivering high-quality, customer-centric features that drive engagement, satisfaction, and measurable business outcomes. You will work closely with Engineering, Design, Marketing, Analytics, and other cross-functional partners to ensure seamless execution from discovery through release. This role requires a strong operator who thrives in fast-paced environments and has experience managing and delivering enhancements within a consumer-facing application. This position plays a critical role in ensuring MyBlock delivers an intuitive, reliable, and engaging experience for clients. Day to day, you’ll… Own and manage the MyBlock product backlog, prioritization, and release planning Lead execution of features and enhancements from discovery through delivery Partner closely with Engineering and Design to define clear requirements, user stories, and acceptance criteria Drive product delivery on time and with high quality, ensuring strong coordination across cross-functional teams Monitor and improve application performance and KPIs (engagement metrics, NPS) Use data and customer insights to inform feature enhancements and experience improvements Facilitate product ceremonies and collaborate within an Agile delivery model Conduct user research and testing to validate solutions and improve customer experience Coordinate with marketing, analytics, and operations teams to support feature launches and adoption Ensure a smooth end-to-end customer experience across releases Serve as the subject matter expert for MyBlock, acting as a bridge between Product, Engineering, and business stakeholders Identify risks, dependencies, and delivery challenges and proactively drive resolution Support A/B testing and experimentation to continuously optimize the app experience What you'll bring to the team... Bachelor’s degree in a related field or equivalent combination of education and experience 3+ years of product management experience, preferably supporting consumer-facing digital products or applications Experience working on a consumer-facing application Demonstrated experience partnering with cross-functional teams drive execution and delivery Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps) Experience managing multiple initiatives simultaneously while meeting deadlines Strong analytical skills with the ability to leverage data to inform decisions Excellent written, verbal, and interpersonal communication skills Experience integrating with third-party vendors (e.g., notifications, analytics platforms) It would be even better if you also had... Experience supporting or managing a mobile application (iOS and/or Android) Tax domain experience Financial services or FinTech industry background Master of Business Administration (MBA) Formal product management certifications or training Experience with product planning tools (ADO, Aha!, Atlassian) Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-Remote