Implementation Engineer, Service IT at ICU Medical

United States

Position Summary  The Implementation Engineer is responsible for the IT planning and execution of the implementation of ICU Medical’s Safety Software and Infusion product lines. The position requires a technical understanding of IT related technologies including Cloud, data center, and/or on-premise (at a client facility) solutions. This will require expertise with both Windows and Linux Servers, as well as, SQL database deployments, networking (both LAN and WAN), and experience with Public Key Infrastructure (PKI) and digital certificate management.  Also required will be the ability to understand and follow quality system processes, such as HITRUST and/or ISO. The Implementation Engineer must have the ability to effectively communicate and bridge the gap between varying groups of people with technical expertise and business interests, including clients and clinicians.   Essential Duties & Responsibilities * Implement ICU Medical IT solutions including planning, installation, and quality testing  * Maintain quality standards used by ICU Medical such as HITRUST or ISO. * Work cooperatively with the client project teams with planning, implementing, and problem resolution * Creation or maintenance of implementation and support documentation as defined by the Service Design Plan for each activity * Participate in after-hours customer support, which includes an on-call rotation program, weekend maintenances, and other IT related activities. * Other duties and responsibilities reasonably related to the job/position as assigned     Knowledge & Skills * Interpersonal and communication skills (verbal and written) with the ability to interact professionally with a diverse group of clients, staff and team members * Detailed oriented while performing job functions, including required documentation of each installation * Time management, task management and following Project Management plans and methodologies * Intermediate experience in various troubleshooting tasks (e.g. software configuration, log file interrogation)   Minimum Qualifications, Education & Experience  * Must be at least 18 years of age * Bachelor’s degree from an accredited college or university or a High School diploma and equivalent combination of college education and experience * 3 years or more of IT server and system installation and configuration * Experience with HITRUST or other quality system methodologies and practices * Intermediate experience with server hardware architecture (virtual and/or physical servers, data center, or cloud hosted) * Intermediate experience with Microsoft Windows and Linux Server administration and troubleshooting * Intermediate experience with Microsoft SQL Server (and other SQL database solutions) administration and troubleshooting * Experience with Microsoft Domain / Active Directory concepts and theory * Intermediate experience with TCP/IP Networking in both a wired and wireless environment and troubleshooting * Experience with digital certificate concepts, creation and maintenance   Work Environment * This is largely a sedentary role.  * This job operates in a professional office environment and routinely uses standard office equipment. * Typically requires travel 20-50% of the time ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you: * Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. * The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. * IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. * Significant US IV solutions manufacturing and supply capabilities. This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York. ICU Medical EEO Statement: ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.  If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates. ICU Medical EEO Policy Statement [https://www.icumed.com/media/lwkcbbam/icu-medical-eeo-policy-statement-2025.pdf] Know Your Rights: Workplace Discrimination is Illegal Poster [https://www.icumed.com/media/0mrnh211/know_your_right_2023-2.pdf] ICU Medical CCPA Notice to Job Applicants [https://www.icumed.com/media/1qwexl5a/icu-medical-job-applicant-privacy-notice-october-2024.pdf]