Sr. Security Engineer (Customer Identity) (Remote) at iFIT

United States

<p><span><span>The Customer Identity </span><span>Senior </span><span>Engineer </span><span>is responsible for</span><span> building, </span><span>maintaining</span><span>, and </span><span>operating</span><span> the company’s customer identity platform. This role ensures secure, </span><span>reliability</span><span>, and scalable authentication and access services across multiple customer-facing products.</span></span><span> </span></p> <p><span> </span></p> <p><span><span>The Customer Identity </span><span>Senior </span><span>Engineer serves as the technical owner for customer identity lifecycle, authentication policies, and platform integrations. This position requires strong troubleshooting skills, scripting capability, and a service-oriented mindset to support </span><span>business requirements, </span><span>uptime, compliance, and product team enablement.</span></span><span> </span></p> <p> </p> <p><strong><span><span>Duties &amp; Responsibilities:</span></span></strong><span> </span></p> <ul> <li><span><span>Implement, configure, and </span><span>maintain</span><span> enterprise customer identity and access management (CIAM) services.</span></span><span> </span></li> </ul> <ul> <li><span><span>Support </span><span>onboarding of</span><span> new applications, APIs, and services into the customer identity ecosystem.</span></span><span> </span></li> </ul> <ul> <li><span><span>Manage platform lifecycle activities including patching, maintenance, and capacity planning.</span></span><span> </span></li> </ul> <ul> <li><span><span>Develop and </span><span>maintain</span><span> operational runbooks, standards, and procedures for identity services.</span></span><span> </span></li> </ul> <ul> <li><span><span>Build and </span><span>maintain</span><span> automation for customer account lifecycle and access provisioning workflows.</span></span><span> </span></li> </ul> <ul> <li><span><span>Partner with product and development teams to </span><span>establish</span><span> secure integration patterns using OAuth2, OIDC, and SAML.</span></span><span> </span></li> </ul> <ul> <li><span><span>Monitor and </span><span>optimize</span><span> authentication performance and error handling through data-driven insights.</span></span><span> </span></li> </ul> <ul> <li><span><span>Serve as the escalation point for complex authentication and customer access issues.</span></span><span> </span></li> </ul> <ul> <li><span><span>Lead incident, problem, and change management activities related to CIAM systems.</span></span><span> </span></li> </ul> <ul> <li><span><span>Devise </span><span>and propose</span> <span>CIAM </span><span>strategy through stakeholder information gathering</span><span>, </span><span>monitoring</span><span> of</span><span> metrics</span><span>, </span><span>analysis of </span><span>emerging threats, </span><span>and understanding of best practice trends</span><span>.</span></span><span> </span></li> </ul> <p><span> </span></p> <strong><span>Qualifications</span></strong> <p><strong><span><span>Education &amp; Experience:</span></span></strong><span> </span></p> <ul> <li><span><span>5+ years of experience in Identity and Access Management, with at least 2 years focused on customer identity (CIAM) or authentication systems.</span></span><span> </span></li> </ul> <ul> <li><span><span>Bachelor’s degree in computer science</span><span>, Software/Computing Engineering, Applied </span><span>Mathematics</span><span> or related field </span></span><span> </span></li> </ul> <ul> <li><span><span>Technical Certifications a plus</span></span><span> </span></li> </ul> <p><span> </span></p> <p><span> </span></p> <p><span> </span></p> <p><span> </span></p> <p><strong><span><span>Skills &amp; Abilities:</span></span></strong><span> </span></p> <ul> <li><span><span>Strong understanding of modern identity protocols: OIDC, OAuth2, SAML, SCIM.</span></span><span> </span></li> </ul> <ul> <li><span><span>Hands-on experience with </span><span>PingOne</span><span> identity platforms</span><span>.</span></span><span> </span></li> </ul> <ul> <li><span><span>Proven scripting and automation skills (PowerShell, Python, or comparable).</span></span><span> </span></li> </ul> <ul> <li><span><span>Demonstrated troubleshooting ability across complex cloud and hybrid authentication environments.</span></span><span> </span></li> </ul> <ul> <li><span><span>Excellent communication, documentation, and cross-functional collaboration skills.</span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with adaptive MFA, risk-based access, or passkey authentication.</span></span><span> </span></li> </ul> <ul> <li><span><span>Familiarity with CI/CD pipelines, version control, and infrastructure-as-code (e.g., GitHub, Terraform).</span></span><span> </span></li> </ul> <ul> <li><span><span>Exposure to service management frameworks (ITIL) and compliance-driven operations (SOC 2, HIPAA, PCI DSS).</span></span><span> </span></li> </ul> <ul> <li><span><span>Understanding of</span><span> cloud security and API integration principles.</span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with compliance</span><span> frameworks (SOC 2, HIPAA, PCI) and audit support.</span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with version control systems (Git) and CI/CD pipelines for automation code.</span></span><span> </span></li> </ul> <ul> <li><span><span>Proven troubleshooting and analytical skills, with a methodical approach to problem solving.</span></span><span> </span></li> </ul> <ul> <li><span><span>Familiarity with APIs, REST/JSON, and automation frameworks.</span></span><span> </span></li> </ul> <ul> <li><span><span>Ability to communicate complex technical issues clearly to both technical and non-technical audiences.</span></span><span> </span></li> </ul> <p> </p>