Support Software Engineer (Remote) at iFIT

United States

<p><span><span>We are seeking a talented </span></span><strong><span><span>Support  Software  </span><span>Engineer</span></span></strong><span><span> to join our growing team. Our engineering team plays a critical role in ensuring the reliability and efficiency of our </span><span>systems,</span><span> which in turn drives customer delight. The Support Engineer role will help us </span><span>maintain</span><span> operational excellence. </span></span><span><span> </span></span><span> </span></p> <p><span><span> </span></span><span> </span></p> <p><span><span>This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams. You will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly.</span></span><span><span> </span></span><span><span> </span><br/></span><span><span> </span></span><span> </span></p> <p><span><span>This role supports critical health benefits infrastructure </span><span>such as</span><span> HSA administration, banking integrations, and regulatory compliance. </span><span>You'll</span><span> work directly with production data involving real money movement, tax reporting, and multi-bank operations.</span></span><span><span> </span></span><span> </span></p> <p><span> </span></p> <p><span><span>At First Dollar, we believe in empowering engineers to build a smarter health benefits platform - one where human </span><span>expertise</span><span> is amplified, not replaced, by AI tools. We seek engineers who have </span><span>demonstrated</span><span> experience using AI responsibly to accelerate their development workflow, improve code quality, and solve complex problems more efficiently.</span></span><span><span> </span></span><span> </span></p> <p><span> </span></p> <p><span><span>O</span><span>ur engineering team is built on the </span><span>principles</span><span> of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us! </span></span><span><span> </span><br/></span><span> </span></p> <p><span> </span></p> <p> </p> <p><span><span> </span><br/></span><span> </span></p> <ul> <li><strong><span><span>Duties &amp; Responsibilities:</span></span></strong><span><span> </span><span> </span></span><span> </span></li> </ul> <ul> <li><span><span>Support Engineering and Operations</span><span> </span></span><span> </span></li> </ul> <ul> <li><span><span>Respond to internal support requests from various teams and </span><span>assist</span><span> in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts. </span></span><span> </span></li> </ul> <ul> <li><span><span>Conduct initial investigation and debugging of reported problems, escalating when necessary </span></span><span> </span></li> </ul> <ul> <li><span><span>Leverage and contribute to internal documentation and runbooks to resolve technical issues independently </span></span><span> </span></li> </ul> <ul> <li><span><span>Identify</span><span> and route unresolved issues to the </span><span>appropriate engineering</span><span> or product teams for further action</span></span><span> </span></li> </ul> <ul> <li><span><span>Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while </span><span>maintaining</span><span> engineering judgment, and ensuring AI generated code meets quality standards</span></span><span> </span></li> </ul> <ul> <li><span><span>System Monitoring and Incident Triage </span></span><span> </span></li> </ul> <ul> <li><span><span>Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and ad</span><span>d</span><span>ress ongoing technical issues. </span></span><span> </span></li> </ul> <ul> <li><span><span>Identify</span><span> and escalate any anomalies or critical system alerts that require immediate attention </span></span><span> </span></li> </ul> <ul> <li><span><span>Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues </span></span><span> </span></li> </ul> <ul> <li><span><span>Ensure that critical alerts and operational failures are addressed by the relevant teams </span></span><span> </span></li> </ul> <ul> <li><span><span>Conduct root cause analysis on reported problems and document findings </span></span><span> </span></li> </ul> <ul> <li><span><span>Cross-Team Collaboration and Learning </span></span><span> </span></li> </ul> <ul> <li><span><span>Partner with engineering, product, </span><span>treasury</span><span> and operations teams to refine internal troubleshooting processes </span></span><span> </span></li> </ul> <ul> <li><span><span>Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and </span><span>investments. </span></span><span> </span></li> </ul> <ul> <li><span><span>Document troubleshooting procedures findings and contribute to knowledge-sharing efforts </span></span><span> </span></li> </ul> <ul> <li><span><span>Identify</span><span> patterns in support requests that could inform product or engineering improvements </span></span><span> </span></li> </ul> <ul> <li><span><span>Actively </span><span>participate</span><span> in team discussions and process improvements</span></span><span> </span></li> </ul> <ul> <li><span><span>Other duties as assigned</span></span><span> </span></li> </ul> <strong><span>Qualifications</span></strong> <p><strong><span><span>Education &amp; Experience:</span></span></strong><span> </span></p> <ul> <li><span><span>0-2 years of experience in software engineering role  </span></span><span> </span></li> </ul> <ul> <li><span><span>Strong analytical and problem-solving skills</span></span><span> </span></li> </ul> <ul> <li><span><span>Practical AI experience </span><span>required</span><span> - Comfortable using tools </span><span>such as </span><span>Claude</span><span> Code,</span><span> GitHub Copilot, ChatGPT</span><span> </span><span>for prototyping, debugging, and problem-solving</span></span><span> </span></li> </ul> <ul> <li><span><span>Bachelor’s degree in computer science or equivalent experience </span></span><span> </span></li> </ul> <p><span><span> </span></span><span> </span></p> <p><strong><span><span>Technical Proficiency and Skills</span></span></strong><span><span>:</span></span><span> </span></p> <p><span><span>Required Skills:</span></span><span> </span></p> <p><span><span>Working understanding of  </span></span><span> </span></p> <ul> <li><span><span>Node.js </span></span><span> </span></li> </ul> <ul> <li><span><span>TypeScript</span><span> and </span><span>React  </span></span><span> </span></li> </ul> <ul> <li><span><span>Git Version Control System  </span></span><span> </span></li> </ul> <ul> <li><span><span>Database (</span><span>e.g.</span><span> Postgres SQL)</span></span><span> </span></li> </ul> <ul> <li><span><span>Cloud Platform (</span><span>e.g.</span><span> GCP)</span></span><span> </span></li> </ul> <ul> <li><span><span>Excellent communication and teamwork skills  </span></span><span> </span></li> </ul> <ul> <li><span><span>Great attention to detail and organizational skills  </span></span><span> </span></li> </ul> <ul> <li><span><span>Willingness to learn and adapt in a fast-paced environment</span></span><span> </span></li> </ul> <p><span><span>Preferred Skills:</span></span><span> </span></p> <ul> <li><span><span>Familiarity with </span><span>observability</span><span> tools</span><span> (Data Dog or similar)</span></span><span> </span></li> </ul> <ul> <li><span><span>Understanding of </span><span>GraphQL</span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with writing and </span><span>maintaining</span><span> technical documentation</span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with banking/payment APIs such as Plaid (or similar) </span></span><span> </span></li> </ul> <ul> <li><span><span>Experience with </span><span>Google </span><span>BigQuery</span><span> or similar data warehousing tool</span></span><span> </span></li> </ul> <ul> <li><span><span>Strong sense</span><span> of ownership and follow-through</span></span><span> </span></li> </ul> <ul> <li><span><span>Prior experience in a customer support or technical troubleshooting role</span></span><span> </span></li> </ul> <p><span> </span></p> <p><strong><span><span>Other Requirements: </span></span></strong><span> </span></p> <ul> <li><span><span>Infrequent travel (10%) </span></span><span> </span></li> </ul> <ul> <li><span><span>Ability to occasionally work overtime or after hours </span></span><span> </span></li> </ul> <ul> <li><span><span>Prolonged periods of sitting at a desk and working on a computer </span></span><span> </span></li> </ul> <p><span> </span></p>