Is the Customer Care Agent Energy Efficiency (Call Center) - REMOTE position at IIIIIIUS fully remote?

Yes, this Customer Care Agent Energy Efficiency (Call Center) - REMOTE position at IIIIIIUS is a remote position. The role is available for candidates in United States.

What are the main requirements for the Customer Care Agent Energy Efficiency (Call Center) - REMOTE role?

Key requirements include: High school diploma., 2+ years of call center or high-volume customer service experience on the phones., 2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite., and more.

What benefits does IIIIIIUS offer for this position?

IIIIIIUS offers the following benefits: 401k Matching.

Customer Care Agent Energy Efficiency (Call Center) - REMOTE at IIIIIIUS

United States

$34.414k - $58.504k

Description Customer Care Agent (Call Center) - Energy Efficiency Location: Remote (Must be based out of New Jersey) Ready to make a difference? As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICF’s commercial energy business. Our work includes high‑volume inbound and outbound customer interactions supporting applicants and program participants across a wide portfolio via phone and online chat, and email.   ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy-efficiency customer support.  Why you will love working here: <ul><li>Quality of life: Flexible workplace arrangements, work-life balance</li><li>Investment of the community: Donation matching, volunteer opportunities</li><li>Investment in you: Access to professional development resources, 401k matching, Employee Stock Purchase Plan</li><li>And many, many more (Ask your recruiter for more details!)</li></ul>What you will be doing:<ul><li>Handling a high volume of non‑scripted customer interactions via phone, email, and chat while meeting quality and productivity standard. This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines. </li><li>Conducting proactive outbound calls and follow‑ups as part of daily call center operations</li><li>Reviewing and assisting customers with energy application inquiries and program questions </li><li>Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs </li><li>Interface with customers and contractors participating in utility sponsored programs. </li><li>Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate. </li><li>Other administrative duties as assigned. </li></ul>What we need you to have (minimum qualifications): <ul><li>High school diploma. </li><li>2+ years of call center or high‑volume customer service experience on the phones </li><li>2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite.  </li><li>Must be able to pass background check with drug screening. </li></ul>What we would like you to have:<ul><li>Previous sales or customer service experience preferred.</li><li>Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm.</li><li>Ability to identify issues, analyze information, and develop solutions quickly.</li><li>Professional, courteous, and cooperative attitude; strong team player.</li><li>High energy, positive attitude, and enthusiasm; able to work independently and in a fast-paced environment.</li><li>Strong organizational and analytical skills; able to manage multiple priorities.</li><li>Willingness to work limited overtime when needed.</li><li>Ability to sit for extended periods in a distraction-free environment.</li><li>Takes pride in making a positive impact; eager to learn about the energy industry.</li><li>Experience assisting diverse program participants (homeowners, contractors) and troubleshooting application requirements.</li></ul>Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<div>We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our <a href="https://www.icf.com/legal/equal-employment-opportunity" target="_blank">EEO</a> policy.We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email <a href="mailto:Candidateaccommodation@icf.com" target="_blank">Candidateaccommodation@icf.com</a> and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  </div><div></div><div>Read more about <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">workplace discrimination rights</a> or our benefit offerings which are included in the <a href="https://www.icf.com/legal/equal-employment-opportunity" target="_blank">Transparency in (Benefits) Coverage Act.</a> </div> <div>Candidate AI Usage Policy</div><div><div>At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  </div><div>However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at <a target="_blank" href="mailto:candidateaccommodation@icf.com">candidateaccommodation@icf.com</a>. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  </div></div> Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$34,414.00 - $58,504.00New Jersey Remote Office (NJ99)

Apply Now

Remote Opportunity

Customer Care Agent Energy Efficiency (Call Center) - REMOTE

Q: Is this a full-time or part-time Customer Care Agent Energy Efficiency (Call Center) - REMOTE role?

This is a full-time Customer Care Agent Energy Efficiency (Call Center) - REMOTE position at IIIIIIUS.

Q: What is the salary range for the Customer Care Agent Energy Efficiency (Call Center) - REMOTE position?

The salary range for this Customer Care Agent Energy Efficiency (Call Center) - REMOTE role is $34.414k - $58.504k.

Q: How do I apply for the Customer Care Agent Energy Efficiency (Call Center) - REMOTE position at IIIIIIUS?

You can apply for this Customer Care Agent Energy Efficiency (Call Center) - REMOTE position by clicking the "Apply Now" button on this page, which will take you to IIIIIIUS's application portal.

Join IIIIIIUS as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Care Agent Energy Efficiency (Call Center) - REMOTE

IIIIIIUS

Full Time

$34.414k - $58.504k

6 months ago

Customer Care Agent (Call Center) - Energy Efficiency Location: Remote (Must be based out of New Jersey) Ready to make a difference? As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICF’s…

United States

Customer Success

Mid

Customer Service

Inbound Calls

Outbound calls

+5 more

Job Description

Description

Customer Care Agent (Call Center) - Energy Efficiency
Location: Remote (Must be based out of New Jersey)

Ready to make a difference?
As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICF’s commercial energy business. Our work includes high‑volume inbound and outbound customer interactions supporting applicants and program participants across a wide portfolio via phone and online chat, and email.
 
ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy-efficiency customer support. 

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

What you will be doing:

Handling a high volume of non‑scripted customer interactions via phone, email, and chat while meeting quality and productivity standard. This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines.
Conducting proactive outbound calls and follow‑ups as part of daily call center operations
Reviewing and assisting customers with energy application inquiries and program questions
Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs 
Interface with customers and contractors participating in utility sponsored programs.
Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
Other administrative duties as assigned.

What we need you to have (minimum qualifications):

High school diploma.
2+ years of call center or high‑volume customer service experience on the phones
2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite. 
Must be able to pass background check with drug screening.

What we would like you to have:

Previous sales or customer service experience preferred.
Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm.
Ability to identify issues, analyze information, and develop solutions quickly.
Professional, courteous, and cooperative attitude; strong team player.
High energy, positive attitude, and enthusiasm; able to work independently and in a fast-paced environment.
Strong organizational and analytical skills; able to manage multiple priorities.
Willingness to work limited overtime when needed.
Ability to sit for extended periods in a distraction-free environment.
Takes pride in making a positive impact; eager to learn about the energy industry.
Experience assisting diverse program participants (homeowners, contractors) and troubleshooting application requirements.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,414.00 - $58,504.00

New Jersey Remote Office (NJ99)

Requirements

High school diploma.
2+ years of call center or high-volume customer service experience on the phones.
2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite.
Must be able to pass background check with drug screening.
Previous sales or customer service experience preferred.
Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm.
Ability to identify issues, analyze information, and develop solutions quickly.
Professional, courteous, and cooperative attitude; strong team player.

Benefits

401k Matching

Skills

Customer Service

Inbound Calls

Outbound calls

Online Chat

Email Support

Productivity Standards

Program Guidelines

Application Inquiries

Ready to Apply?

Join IIIIIIUS today

Salary Range

$34.414k - $58.504k

Posted 6 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more