Sephora Beauty Advisor- Seasonal W2 (1800) at Inktel Contact Center Solutions
United States
<p><strong>Sephora Beauty Advisor</strong><span> (</span><strong>Voice & Chat</strong><span>). Bilingual preferred but not required (English & Spanish). </span><strong>This Full-Time Seasonal W2 role supports BOTH Voice AND Chat channels of communication</strong><span>.</span></p> <p>Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. <span>Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.</span></p> <p> </p> <p>Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. </p> <p><strong><span>Employment Type:</span></strong><span> Remote W-2</span><span data-ccp-props="{}"> Seasonal</span></p> <p><strong>Hours of Operation: 8 am - 12 am EST (Eastern Standard Time)</strong></p> <ul> <li><strong>8-hour 10-hr shifts available</strong></li> <li><strong>Looking for morning & mid-shift availability</strong></li> <li><strong>Schedules cannot be negotiated.</strong></li> <li><strong>40hr Work Week</strong></li> <li><strong>Additional hours will be needed during Holidays/Promotional Periods</strong></li> </ul> <p><strong>Pay:</strong></p> <ul> <li><strong>$18/Hour</strong> plus the ability to earn a bonus based on performance.</li> </ul> <p><strong>Qualifications:</strong></p> <p>· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness</p> <p>· Strong desire to be helpful and take ownership to resolve customer situations</p> <p>· Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar</p> <p>· Positive outlook and enthusiastic attitude</p> <p>· Conscientious team player</p> <p>· Driven by delivering results</p> <p>· Dependable and consistent, history of good attendance</p> <p>· Naturally curious with an aptitude for learning and understanding quickly</p> <p>· Ability to multitask by reading, typing, and navigating through applications while speaking to customers</p> <p>· Prior customer service/troubleshooting experience preferred</p> <p><strong>POSITION RESPONSIBILITIES:</strong></p> <p>· Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.</p> <p>· Demonstrate high standards for quality service</p> <p>· Keep up to date with product/procedural knowledge and assessing industry trends</p> <p>· Work in tandem with the quality and training team to self-manage performance expectations</p> <p>· Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development</p> <p>· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts</p> <p>· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately</p> <p>· Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects</p> <p>· Strict adherence to key performance indicators (KPI) as set by management.</p> <p>· Strive to exceed key performance indicators (KPI) and quality goals as outlined by management</p> <p>· Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.</p> <p><strong>REQUIREMENTS:</strong></p> <p>· 2-3 years’ experience in a business/professional environment; preferably in the service industry</p> <p>· Comparable experience in an office environment encouraged</p> <p>· Self-starter and ability to manage workload efficiently</p> <p>· Exceptional written communication skills</p> <p>· Demonstrate ability to deliver a high level of client service under high volume</p> <p>· Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen</p> <p>· Professional, upbeat, and engaging oral and/or written communication</p> <p>· Ability to develop relationships with clients, even in difficult situations</p> <p>· Ability to advise and counsel clients in a quick and efficient manner</p> <p>· Must be computer literate and internet savvy, e-commerce and online shopping experience preferred</p> <p>· Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)</p> <p>· Excellent Data Entry skills / 45-55 wpm minimum</p> <p>· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.</p> <p>· Vacation blackout period applies during the holiday season and promotional periods</p> <p>· Punctuality is essential</p> <p><strong>Equipment is NOT provided.</strong></p> <p> </p>
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