Senior ServiceNow Engineer at Inovalon

United States

$78k - $130k

<div class="content-intro"><p>Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.</p> <p>Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.</p></div><p><strong>Overview:</strong></p> <p>The Senior ServiceNow Developer serves as a dedicated platform developer within Inovalon’s Corporate IT Services organization, operating under a federated services model that supports enterprise administrators embedded across business units. This role is the primary driver of custom development, solution design, and architectural decision-making for ServiceNow integrations across the enterprise. The position supports a client-facing function with growing demand, an active backlog, and expanding pipeline, making platform expertise and delivery velocity critical to team success.</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Design, architect, and implement custom ServiceNow solutions including application modules, workflows, catalog requests, and integrations, with a focus on scalable, enterprise-grade delivery;</li> <li>Own the end-to-end feature release process, ensuring operational excellence through monitoring, telemetry, documentation, and retrospective and root cause analysis processes;</li> <li>Develop and maintain integrations between ServiceNow and third-party systems using APIs, REST and SOAP web services, LDAP, SSO, Mid Server, and email-based workflows;</li> <li>Customize the ServiceNow platform including screen tailoring, workflow administration, report setup, data imports, and custom scripting;</li> <li>Maintain Service Catalog Items and Knowledge Bases to ensure accuracy and usability across the enterprise;</li> <li>Balance short and long-term technical needs, producing secure, efficient, and maintainable code that adheres to industry standards;</li> <li>Drive adoption of engineering best practices and effectively coordinate parallel work streams within and across teams;</li> <li>Provide technical leadership and mentorship, fostering a culture of platform excellence within the ServiceNow ecosystem;</li> <li>Collaborate with IT Service Management, business unit stakeholders, and corporate leadership to translate business requirements into platform solutions;</li> <li>Identify and implement platform improvements proactively, applying strategic thinking to ensure solutions scale with organizational growth;</li> <li>Perform technical configurations, maintenance, and housekeeping tasks to ensure platform health and data integrity;</li> <li>Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;</li> <li>Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>Minimum 6 years of ServiceNow development experience in enterprise environments;</li> <li>5 or more years of experience with relational databases, including development and performance optimization;</li> <li>Deep proficiency in ServiceNow platform customization, administration, and configuration including Service Catalog and Service Portal;</li> <li>Strong command of HTML, Angular, JavaScript, SQL, AJAX, JSON, XML, CSS, and REST and SOAP APIs;</li> <li>Proven track record designing and delivering integrations between ServiceNow and external applications;</li> <li>Hands-on experience with recent ServiceNow releases including Utah and Washington DC;</li> <li>Experience with code versioning tools such as Git, Serena, or SVN;</li> <li>Familiarity with Agile methodology; ability to manage sprints and stories in hybrid environments;</li> <li>Ability to translate high-level specifications into resource and technical requirements;</li> <li>Strong verbal and written communication skills with the ability to present technical designs and decisions clearly to both technical and non-technical stakeholders.</li> </ul> <p><strong>Education:</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong>Inovalon Offers a Competitive Salary and Benefits Package</strong></span></p> <p><em><span style="font-size: 16px;">In addition to the base compensation, this position may be eligible for performance-based incentives.</span></em></p> <p><em>The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.&nbsp; At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.</em></p> <p><em>Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable&nbsp;<a href="https://www.inovalon.com/careers/#benefits">benefits package</a>&nbsp;with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.</em></p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$78,000</span><span class="divider">&mdash;</span><span>$130,000 USD</span></div></div></div><div class="content-conclusion"><p><em><span data-contrast="auto">This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)</span></em></p> <p><em><span data-contrast="auto">If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply</span><span data-contrast="auto">.&nbsp; Inovalon is most interested in finding the best candidate for the job</span><span data-contrast="auto">,</span><span data-contrast="auto"> and you may be just the right person for this or other roles.</span><span data-ccp-props="{}">&nbsp;</span></em></p> <p><em><span data-contrast="auto">By embracing </span><span data-contrast="auto">inclusion</span><span data-contrast="auto">, </span><span data-contrast="auto">we enhance our work environment and drive business success. Inovalon strives to </span><span data-contrast="auto">provide equal opportunit</span><span data-contrast="auto">ies</span><span data-contrast="auto"> to</span><span data-contrast="auto"> the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</span><span data-ccp-props="{}">&nbsp;</span></em></p> <p><em><span data-contrast="auto">Inovalon is proud to be an equal opportunity workplace</span><span data-contrast="auto">. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or </span><span data-contrast="auto">v</span><span data-contrast="auto">eteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</span><span data-ccp-props="{}">&nbsp;</span></em></p> <p><em><span class="ui-provider bsa bsb bsc bsd bse bsf bsg bsh bsi bsj bsk bsl bsm bsn bso bsp bsq bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti">To review the legal requirements, including all labor law posters, please visit this <a class="fui-Link ___10kug0w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://postings.govdocs.com/#/8sZXnFNWk3KYs3F" target="_blank">link</a></span></em></p> <p><em><span class="ui-provider bsa bsb bsc bsd bse bsf bsg bsh bsi bsj bsk bsl bsm bsn bso bsp bsq bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti">To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this&nbsp;<a href="https://www.inovalon.com/privacy-policy/">link</a></span></em></p></div>