Operations Analyst - Panama at Insight Assurance

Worldwide

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. We're not your traditional audit firm — we're tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. Role Description The Operations Analyst supports the efficient execution of audit engagements and internal firm operations across all service lines, including SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, and FedRAMP. This role bridges the gap between audit delivery teams and operational leadership by managing workflows, tracking engagement progress, maintaining operational data, and driving continuous process improvement. The ideal candidate is highly organized, data-driven, and thrives in a fast-paced remote environment. This is an excellent opportunity for someone looking to build a career at the intersection of operations and cybersecurity compliance. Job Responsibilities Engagement Operations & Coordination • Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP). • Manage engagement setup, intake tracking, and workflow coordination in internal project management systems. • Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking. • Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables. • Support client onboarding logistics, including system access setup and documentation preparation. Process Improvement & Quality • Identify and document operational bottlenecks and recommend actionable process improvements. • Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories. • Support internal quality control reviews to ensure deliverable consistency with firm standards. • Contribute to the rollout of operational process changes and new tools across delivery teams. Data, Reporting & Analytics • Collect, organize, and maintain operational data for internal reporting and leadership dashboards. • Track key operational KPIs including engagement utilization, project timelines, and team capacity. • Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership. • Maintain data integrity across internal systems and ensure records are current and accurate. Technology & Systems • Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems. • Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe). • Assist in the evaluation and adoption of new technologies that enhance team efficiency. Cross-Functional Support • Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations. • Support special projects and strategic initiatives as directed by Operations leadership. • Contribute to internal training materials, onboarding documentation, and knowledge base content. QUALIFICATIONS Education • Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related field. Experience • 2+ years of experience in operations, project coordination, audit support, or a related role. • Experience in professional services, consulting, audit, or a compliance-adjacent environment strongly preferred. • Familiarity with cybersecurity compliance frameworks (SOC 2, ISO 27001, CMMC, PCI DSS) is a plus. Skills & Competencies • Strong organizational and project coordination skills with exceptional attention to detail. • Proficiency in Excel / Google Sheets; experience with project management tools (Asana, Jira, or equivalent). • Excellent written and verbal communication skills in English. • Analytical mindset — comfortable working with data, building reports, and identifying trends. • Ability to manage multiple priorities simultaneously in a fast-paced, fully remote environment. • Collaborative team player with a proactive, solutions-oriented work style. • High integrity and discretion when handling confidential client and organizational information. PREFERRED CERTIFICATIONS Not required, but the following are viewed favorably: • Project Management Professional (PMP) or CAPM • Lean Six Sigma (Green or Yellow Belt) • CISA (Certified Information Systems Auditor) • Any foundational cybersecurity or compliance credential (e.g., CompTIA Security+, ISO 27001 Foundation) WHAT MAKES YOU SUCCESSFUL HERE You take ownership. You don't wait to be told — you spot a gap and close it. You communicate clearly. Whether writing a report or flagging a risk to leadership, you are precise and professional. You are comfortable with ambiguity. Insight Assurance is growing rapidly; processes evolve and you adapt. You care about quality. Every deliverable reflects the firm's reputation — you hold yourself to that standard. You are globally minded. You work effectively with colleagues across the Americas, APAC, and EMEA. BENEFITS Full-time employee of our legal entity in Panama: Annual Bonus based on the company's discretion and individual performance Thirteenth month and paid vacations per Panamanian law Vale Panama Medical Insurance Life Insurance Retirement contributions Cellphone service Gym membership Physical office with amenities available (Sortis Business Tower) Parking space Sortis Spa discount (dependent on gym plan selected) 11 paid national holidays. Privacy Notice CCPA: Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process. Insight Assurance does not sell personal data/information under any circumstances. You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602 Privacy Notice GDPR: This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process. We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data. When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope. We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S. The categories of Personal Data under Processing consist of: Identification Contact Education and Professional Interview performance Evaluation You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short: Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know; Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it; Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it; Rectification – you can rectify your Personal Data at anytime