IT Project Manager (Remote) at Intelligent Technical Solutions
United States
<div class="section-container-wrapper"> <div id="section-35190211" class="section-container heading-container" data-section-id="35190211"> <div class="content"> <div class="section-container-wrapper"> <div id="section-35848181" class="section-container heading-container" data-section-id="35848181"> <div class="content"> <h3><strong>Job Description</strong></h3> <p><span data-contrast="auto">The <strong>Remote </strong></span><strong><span data-contrast="auto">Project Manager (PM)</span></strong><span data-contrast="auto"> at </span><em><span data-contrast="auto">Intelligent Technical Solutions (ITS)</span></em><span data-contrast="auto"> leads client-facing technology projects in a fast-paced </span><strong><span data-contrast="auto">Managed Services Provider (MSP)</span></strong><span data-contrast="auto"> environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network upgrades, and cybersecurity deployments.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The PM ensures all projects are delivered on time, within scope, and aligned with both client expectations and ITS’s service standards. Working closely with technical teams, account managers, and service delivery leaders, the PM drives clear communication, structured execution, and exceptional client experience from kickoff to handoff.</span><span data-ccp-props="{}"> </span></p> <h3><strong>Job Responsibilities</strong></h3> <p><strong><span data-contrast="auto">Project Ownership & Execution</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"> <p><span data-contrast="auto">Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"> <p><span data-contrast="auto">Manage multiple concurrent projects using ConnectWise Manage.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"> <p><span data-contrast="auto">Define project scope, tasks, timelines, and resource assignments using ITS templates and standards.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"> <p><span data-contrast="auto">Track and communicate project milestones, dependencies, and risks with clients and internal teams.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"> <p><span data-contrast="auto">Ensure seamless handoff to Service Delivery or Support once projects are completed.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <p><strong><span data-contrast="auto">Stakeholder Engagement</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"> <p><span data-contrast="auto">Serve as the </span><strong><span data-contrast="auto">primary point of contact</span></strong><span data-contrast="auto"> for clients during project execution, ensuring consistent communication and expectation management.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"> <p><span data-contrast="auto">Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"> <p><span data-contrast="auto">Conduct kickoff, status, and closeout meetings with internal and external stakeholders.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"> <p><span data-contrast="auto">Ensure partners and vendors are informed of relevant project milestones and deliverables.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <p><strong><span data-contrast="auto">Team Leadership & Risk Management</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"> <p><span data-contrast="auto">Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"> <p><span data-contrast="auto">Identify, document, and mitigate risks before they impact schedule or quality.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"> <p><span data-contrast="auto">Proactively manage change requests and ensure project documentation remains current.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"> <p><span data-contrast="auto">Uphold ITS’s quality standards and process discipline across all project engagements.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <p><strong><span data-contrast="auto">What Success Looks Like</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"> <p><span data-contrast="auto">Projects delivered on schedule and within defined scope.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"> <p><span data-contrast="auto">Clients express high satisfaction with project communication and outcomes.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"> <p><span data-contrast="auto">Internal handoffs to Service Delivery occur smoothly and without rework.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"> <p><span data-contrast="auto">Documentation is complete, standardized, and audit-ready.</span><span data-ccp-props="{}"> </span></p> </li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"> <p><span data-contrast="auto">Cross-departmental collaboration and visibility are consistently strong.</span><span data-ccp-props="{}"> </span></p> </li> </ul> <h3><strong>Job Qualifications</strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">3+ years of project management experience within a Managed Services Provider (MSP) or IT consulting firm</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Proven success managing multiple concurrent client projects of varying scope and complexity.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Strong understanding of IT infrastructure, networking, cloud technologies (especially Microsoft 365 and Azure), and cybersecurity best practices.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Experience managing client onboarding, technology refresh, or environment migration projects.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Proficiency with </span><strong><span data-contrast="auto">ConnectWise Manage</span></strong><span data-contrast="auto">, and documentation tools like </span><strong><span data-contrast="auto">IT Glue</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Excellent communication and relationship management skills with both technical and non-technical audiences.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Strong organizational, time management, and problem-solving abilities.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Ability to thrive in a fully remote, fast-paced, client-facing environment.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Preferred Experience</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Familiarity with Microsoft 365 environments, SharePoint/OneDrive migrations, Azure, and related technologies and PC Deployments. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience working in a fast-paced MSP environment.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Certifications such as PMP, CAPM, Prince 2, ITIL, or Agile/Scrum credentials are a plus.</span><span data-ccp-props="{}"> </span></li> </ul> <h3><strong>KPIs</strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Project Closure Rate:</span></strong><span data-contrast="auto"> Percentage of projects completed on time and within scope.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Client Satisfaction (CSAT):</span></strong><span data-contrast="auto"> Feedback on communication, transparency, and delivery quality.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Budget Management:</span></strong><span data-contrast="auto"> Alignment of resource hours with project budgets.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Transition Quality:</span></strong><span data-contrast="auto"> Smoothness of project-to-support handoffs.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Risk Management:</span></strong><span data-contrast="auto"> Documentation and mitigation of project risks.</span><span data-ccp-props="{}"> </span></li> </ul> <h3><strong>Job Requirements</strong></h3> <ul> <li> <p>A home office set up that meets the following:</p> <ul> <li> <p>Computer: A working computer with a minimum of 8GB RAM and one of the following:</p> <ul> <li> <p>Windows 11 with an Intel i5 or i7 (8th generation or newer), or</p> </li> <li> <p>AMD Ryzen 5 or 7 (2000 series or newer), or</p> </li> <li> <p>macOS 12 or newer.</p> </li> </ul> </li> <li> <p>Internet: Stable internet connection with at least 5 Mbps download and upload speeds.</p> </li> <li> <p>Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</p> </li> <li> <p>Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</p> </li> <li> <p>Webcam: An HD webcam for video calls.</p> </li> </ul> </li> <li> <p>A very strong cultural fit the ITS way (Our core values will be discussed during the interview)</p> </li> <li> <p>Excellent command of the English language both spoken and written</p> </li> <li> <p>Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)</p> </li> <li> <p>Able to pass our online behavior and cognitive assessments.</p> </li> <li> <p>Able to provide NBI Clearance (for PH applicants).</p> </li> </ul> <h3><strong>Compensation</strong></h3> <p>Pay rate starts at <strong>$8.00/hour</strong> and vary by experience and location.</p> <h3><strong>Benefits</strong></h3> <ul> <li> <p>Comprehensive Health Plans / HMO (Employee & Dependent/s)</p> </li> <li> <p>Life Insurance</p> </li> <li> <p>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</p> </li> <li> <p>Paid Time Off (starts at 15 days per year)</p> </li> <li> <p>Maternity/Paternity Leave</p> </li> <li> <p>Paid US Holiday</p> </li> <li> <p>Night Shift Bonus</p> </li> <li> <p>Salary Advancement/Loan</p> </li> <li> <p>Health & Wellness Program</p> </li> <li> <p>Company-paid training and certification</p> </li> </ul> <p><strong>You have the option to speed up your application process by following the 2-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.:<br></strong></p> <p><strong><strong data-redactor-tag="strong">Step 1: Please go to this link for a short technical quiz: <a href="https://www.ondemandassessment.com/o/JB-U36G998CY/landing?u=1198454" target="_blank">PRE-EMPLOYMENT ASSESSMENT</a></strong></strong></p> <p><strong><strong data-redactor-tag="strong">Step 2: Click on this link to start your pre-recorded video interview: <a href="https://app.hireflix.com/public-application/65e115628517e9980fa46e11" target="_blank">PRE-RECORDED VIDEO INTERVIEW</a></strong></strong></p> </div> </div> </div> </div> </div> </div>
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