Call Center Representative – Healthcare Scheduling & Patient Support at Janie

United Kingdom

Call Center Representative – Healthcare Scheduling & Patient Support About the Opportunity We are hiring remote Call Center Representatives to support a fast-paced healthcare operation focused on patient scheduling and coordination. This role is ideal for professionals with previous experience in customer service, healthcare support, medical scheduling, or call center operations who thrive in structured, high-volume environments. This is a fully remote position supporting patients across the United States. Agents will handle inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support. Because this is a call center environment, candidates must have excellent communication skills, strong attention to detail, stable internet and power infrastructure, and a professional home office setup. Key Responsibilities * Schedule patient appointments accurately and efficiently * Handle appointment reschedules and cancellations * Assist patients with medication refill requests * Perform appointment and case status checks * Conduct outbound callback communications to patients who requested follow-up assistance * Maintain professionalism and empathy during all patient interactions * Document interactions clearly and accurately within internal systems * Follow established workflows, scripts, and compliance procedures * Meet productivity, attendance, and quality expectations in a high-volume environment Required Qualifications * Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment * Strong English communication skills, both written and verbal * Comfortable handling high call volumes and multitasking * Strong organizational skills and attention to detail * Ability to work independently in a fully remote environment * Professional and customer-focused communication style * Reliable attendance and schedule adherence Technical & Home Office Requirements (Mandatory) Candidates qualified and selected will receive a stipend to purchase required equipment before starting training. Required Equipment * Laptop * External monitor * Noise-cancelling headset * LAN cable * LAN adapter (if required for device compatibility) Minimum Computer Specifications * Intel Core i5 Processor – 12th Generation minimum * 16GB RAM minimum * 256GB SSD minimum Internet & Power Requirements * Minimum internet speed: 100 Mbps * Wired internet connection preferred * Stable and reliable electricity required * Backup power solution required and non-negotiable * Backup internet solution required and non-negotiable A live internet speed test will be conducted during the recruiting process. Training Process All selected candidates must successfully complete a mandatory 4-week training program before joining the live production queue. Admission into live operations will depend on successfully passing a live call evaluation/exam during training. Additional training details, including schedule and compensation information, will be shared during the recruitment process. Documentary Requirements Candidates must provide: * Government-issued ID * Proof of residence * Local tax documentation required in their country Preferred Candidate Locations We are prioritizing candidates located in urban or metropolitan areas with strong infrastructure and reliable internet/power stability. Important Notes * This is a remote call center position with strict attendance and performance expectations * Outbound calls are part of the role responsibilities; these are callback communications requested by patients and are not cold calling activities * Candidates must maintain a professional and distraction-free work environment * Reliable technology and connectivity are mission-critical for this role * Final hiring decision is contingent upon successful completion of the 4-week training program