Is the Customer Retention Specialist position at Lumimeds fully remote?

Yes, this Customer Retention Specialist position at Lumimeds is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Customer Retention Specialist role?

This is a full-time Customer Retention Specialist position at Lumimeds.

How do I apply for the Customer Retention Specialist position at Lumimeds?

You can apply for this Customer Retention Specialist position by clicking the "Apply Now" button on this page, which will take you to Lumimeds's application portal.

Customer Retention Specialist at Lumimeds

Worldwide

<div class="content-intro"><p data-start="216" data-end="234"><strong data-start="216" data-end="234">About LumiMeds</strong></p> <p data-start="251" data-end="466">LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.</p> <p data-start="468" data-end="684">As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.</p> <p data-start="686" data-end="834">We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.</p></div><p></p> <h1 class="GjcqjG1A" data-section-id="iezc49" data-start="218" data-end="249">Customer Retention Specialist</h1> <p data-start="250" data-end="268"><strong data-start="250" data-end="268">Remote – LATAM</strong></p> <h2 data-section-id="6vdv62" data-start="270" data-end="287">About LumiMeds</h2> <p data-start="289" data-end="504">LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.</p> <p data-start="506" data-end="720">As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here—decisions happen fast, priorities evolve, and builders thrive.</p> <p data-start="722" data-end="870">We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.</p> <hr data-start="872" data-end="875"> <h1 data-section-id="qpr2a3" data-start="877" data-end="887">The Role</h1> <p class="" data-start="889" data-end="1229">As a <strong data-start="894" data-end="927">Customer Retention Specialist</strong>, you'll play a key role in helping patients stay engaged with their health journey. You'll proactively connect with patients who may be at risk of canceling or pausing their subscription, provide support during retention conversations, and help them understand the value of continuing their treatment.</p> <p data-start="1231" data-end="1501">This is an excellent opportunity for someone looking to grow a career in Customer Success, Retention, or Healthcare Operations. You'll receive training on our products, systems, and best practices while developing valuable communication and relationship-building skills.</p> <hr data-start="1503" data-end="1506"> <h1 data-section-id="6t96yr" data-start="1508" data-end="1524">What You'll Do</h1> <ul data-start="1526" data-end="2352"> <li data-section-id="w8ybu0" data-start="1526" data-end="1609">Proactively reach out to patients who may be at risk of canceling or disengaging.</li> <li data-section-id="fr3b0c" data-start="1610" data-end="1692">Handle inbound cancellation and pause requests with empathy and professionalism.</li> <li data-section-id="dhrff4" data-start="1693" data-end="1768">Support patient retention by identifying solutions that meet their needs.</li> <li data-section-id="5k7ui5" data-start="1769" data-end="1848">Re-engage paused or inactive patients through phone, SMS, and email outreach.</li> <li data-section-id="14yv2k4" data-start="1849" data-end="1946">Educate patients on membership options, program benefits, and available non-clinical resources.</li> <li data-section-id="1d3dk7" data-start="1947" data-end="2018">Escalate clinical questions or concerns to the appropriate care team.</li> <li data-section-id="tg7o9f" data-start="2019" data-end="2077">Accurately document all patient interactions in the CRM.</li> <li data-section-id="xlmm1u" data-start="2078" data-end="2148">Follow established retention workflows, scripts, and best practices.</li> <li data-section-id="l4ug9v" data-start="2149" data-end="2247">Meet individual performance goals related to retention, productivity, and customer satisfaction.</li> <li data-section-id="11ltkrg" data-start="2248" data-end="2352">Share patient feedback and common cancellation reasons to help improve the overall patient experience.</li> </ul> <hr data-start="2354" data-end="2357"> <h1 data-section-id="bq35um" data-start="2359" data-end="2376">What You'll Own</h1> <div class="cKEDT5Oy"> <div class="group USXffSfN flex flex-col-reverse w-fit"> <table class="w-fit min-w-(--thread-content-width)" data-start="2378" data-end="2928"> <thead data-start="2378" data-end="2396"> <tr data-start="2378" data-end="2396"> <th class="last:pe-10" data-start="2378" data-end="2387" data-col-size="sm">Domain</th> <th class="last:pe-10" data-start="2387" data-end="2396" data-col-size="md">Scope</th> </tr> </thead> <tbody data-start="2417" data-end="2928"> <tr data-start="2417" data-end="2494"> <td data-start="2417" data-end="2436" data-col-size="sm">Patient Outreach</td> <td data-col-size="md" data-start="2436" data-end="2494">Contact at-risk patients through phone, SMS, and email</td> </tr> <tr data-start="2495" data-end="2562"> <td data-start="2495" data-end="2515" data-col-size="sm">Retention Support</td> <td data-start="2515" data-end="2562" data-col-size="md">Manage cancellation and pause conversations</td> </tr> <tr data-start="2563" data-end="2626"> <td data-start="2563" data-end="2584" data-col-size="sm">Win-Back Campaigns</td> <td data-start="2584" data-end="2626" data-col-size="md">Re-engage paused and inactive patients</td> </tr> <tr data-start="2627" data-end="2705"> <td data-start="2627" data-end="2649" data-col-size="sm">Patient Escalations</td> <td data-start="2649" data-end="2705" data-col-size="md">Coordinate handoffs to the clinical team when needed</td> </tr> <tr data-start="2706" data-end="2780"> <td data-start="2706" data-end="2726" data-col-size="sm">CRM Documentation</td> <td data-start="2726" data-end="2780" data-col-size="md">Maintain accurate records and follow-up activities</td> </tr> <tr data-start="2781" data-end="2866"> <td data-start="2781" data-end="2803" data-col-size="sm">Performance Metrics</td> <td data-col-size="md" data-start="2803" data-end="2866">Retention, productivity, quality, and customer satisfaction</td> </tr> <tr data-start="2867" data-end="2928"> <td data-start="2867" data-end="2886" data-col-size="sm">Patient Insights</td> <td data-start="2886" data-end="2928" data-col-size="md">Identify trends and recurring feedback</td> </tr> </tbody> </table> </div> </div> <hr data-start="2930" data-end="2933"> <h1 data-section-id="38ze9e" data-start="2935" data-end="2959">What We're Looking For</h1> <h3 data-section-id="13hghqn" data-start="2961" data-end="2973">Required</h3> <ul data-start="2975" data-end="3654"> <li data-section-id="5booh4" data-start="2975" data-end="3110"><strong data-start="2977" data-end="2990">0–2 years</strong> of experience in customer service, customer support, sales, hospitality, call centers, or another customer-facing role.</li> <li data-section-id="lhzmr4" data-start="3111" data-end="3171">Excellent verbal and written English communication skills.</li> <li data-section-id="1dzy61x" data-start="3172" data-end="3223">Strong interpersonal and active listening skills.</li> <li data-section-id="1hsy9u8" data-start="3224" data-end="3277">Comfortable speaking with customers over the phone.</li> <li data-section-id="n64e24" data-start="3278" data-end="3335">Positive attitude with a genuine desire to help others.</li> <li data-section-id="1soq3z6" data-start="3336" data-end="3408">Organized, detail-oriented, and able to manage multiple conversations.</li> <li data-section-id="1sqwnxm" data-start="3409" data-end="3479">Comfortable learning new systems and following structured processes.</li> <li data-section-id="nvmyey" data-start="3480" data-end="3536">Ability to work independently in a remote environment.</li> <li data-section-id="1wj5yu" data-start="3537" data-end="3577">Available to work U.S. business hours.</li> <li data-section-id="pmznx6" data-start="3578" data-end="3654">Basic computer proficiency, including CRM systems or willingness to learn.</li> </ul> <h3 data-section-id="sg3hsz" data-start="3656" data-end="3669">Preferred</h3> <ul data-start="3671" data-end="3953"> <li data-section-id="10hwych" data-start="3671" data-end="3738">Experience in a subscription-based or recurring revenue business.</li> <li data-section-id="s0bkl0" data-start="3739" data-end="3812">Familiarity with CRM platforms such as HubSpot, Salesforce, or similar.</li> <li data-section-id="19ccn8u" data-start="3813" data-end="3887">Experience in healthcare, telehealth, wellness, or e-commerce is a plus.</li> <li data-section-id="1vpr9f7" data-start="3888" data-end="3953">Bilingual (English & Spanish) is an advantage but not required.</li> </ul> <hr data-start="3955" data-end="3958"> <h1 data-section-id="8crj8w" data-start="3960" data-end="3985">What Success Looks Like</h1> <p data-start="3987" data-end="4024">Within your first few months, you'll:</p> <ul data-start="4026" data-end="4314"> <li data-section-id="iowrsq" data-start="4026" data-end="4078">Build confidence managing retention conversations.</li> <li data-section-id="18co8fz" data-start="4079" data-end="4131">Meet daily outreach and productivity expectations.</li> <li data-section-id="6u2jwi" data-start="4132" data-end="4183">Consistently achieve retention and quality goals.</li> <li data-section-id="1xx3brq" data-start="4184" data-end="4236">Deliver a positive, empathetic patient experience.</li> <li data-section-id="4un19x" data-start="4237" data-end="4314">Become a trusted resource for patients throughout their membership journey.</li> </ul> <hr data-start="4316" data-end="4319"> <h1 data-section-id="x30oea" data-start="4321" data-end="4335">Why LumiMeds</h1> <ul data-start="4337" data-end="4784" data-is-last-node="" data-is-only-node=""> <li data-section-id="y7vtc1" data-start="4337" data-end="4392">Competitive salary with performance-based incentives.</li> <li data-section-id="puwym5" data-start="4393" data-end="4448">Fully remote role supporting patients across the U.S.</li> <li data-section-id="axxkjy" data-start="4449" data-end="4495">Comprehensive training and ongoing coaching.</li> <li data-section-id="1ec38h1" data-start="4496" data-end="4584">Clear career growth opportunities within Customer Success, Operations, and Leadership.</li> <li data-section-id="142nnvc" data-start="4585" data-end="4677">Join a fast-growing health tech startup where your work directly impacts patient outcomes.</li> <li data-section-id="ma6snn" data-start="4678" data-end="4784" data-is-last-node="">Collaborative, supportive, and high-performance culture focused on ownership and continuous improvement.</li> </ul> <p></p><div class="content-conclusion"><p data-start="726" data-end="742"><strong data-start="726" data-end="742">How to Apply</strong></p> <p data-start="744" data-end="911">If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.</p> <p data-start="913" data-end="1074">This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.</p> <p data-start="1076" data-end="1186">LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.</p> <p data-start="1076" data-end="1186"><em>Please note: This role requires professional-level English communication and availability to work U.S. business hours.</em></p></div>

Apply Now

Remote Opportunity

Customer Retention Specialist

Join Lumimeds as a entry professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Customer Retention Specialist

Lumimeds

Full Time

3 weeks ago

About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

Worldwide

Engineering

Entry

Customer Service

Customer Retention

Communication

+5 more

Job Description

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

Customer Retention Specialist

Remote – LATAM

About LumiMeds

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here—decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

The Role

As a Customer Retention Specialist, you'll play a key role in helping patients stay engaged with their health journey. You'll proactively connect with patients who may be at risk of canceling or pausing their subscription, provide support during retention conversations, and help them understand the value of continuing their treatment.

This is an excellent opportunity for someone looking to grow a career in Customer Success, Retention, or Healthcare Operations. You'll receive training on our products, systems, and best practices while developing valuable communication and relationship-building skills.

What You'll Do

Proactively reach out to patients who may be at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
Re-engage paused or inactive patients through phone, SMS, and email outreach.
Educate patients on membership options, program benefits, and available non-clinical resources.
Escalate clinical questions or concerns to the appropriate care team.
Accurately document all patient interactions in the CRM.
Follow established retention workflows, scripts, and best practices.
Meet individual performance goals related to retention, productivity, and customer satisfaction.
Share patient feedback and common cancellation reasons to help improve the overall patient experience.

What You'll Own

Domain	Scope
Patient Outreach	Contact at-risk patients through phone, SMS, and email
Retention Support	Manage cancellation and pause conversations
Win-Back Campaigns	Re-engage paused and inactive patients
Patient Escalations	Coordinate handoffs to the clinical team when needed
CRM Documentation	Maintain accurate records and follow-up activities
Performance Metrics	Retention, productivity, quality, and customer satisfaction
Patient Insights	Identify trends and recurring feedback

What We're Looking For

Required

0–2 years of experience in customer service, customer support, sales, hospitality, call centers, or another customer-facing role.
Excellent verbal and written English communication skills.
Strong interpersonal and active listening skills.
Comfortable speaking with customers over the phone.
Positive attitude with a genuine desire to help others.
Organized, detail-oriented, and able to manage multiple conversations.
Comfortable learning new systems and following structured processes.
Ability to work independently in a remote environment.
Available to work U.S. business hours.
Basic computer proficiency, including CRM systems or willingness to learn.

Preferred

Experience in a subscription-based or recurring revenue business.
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar.
Experience in healthcare, telehealth, wellness, or e-commerce is a plus.
Bilingual (English & Spanish) is an advantage but not required.

What Success Looks Like

Within your first few months, you'll:

Build confidence managing retention conversations.
Meet daily outreach and productivity expectations.
Consistently achieve retention and quality goals.
Deliver a positive, empathetic patient experience.
Become a trusted resource for patients throughout their membership journey.

Why LumiMeds

Competitive salary with performance-based incentives.
Fully remote role supporting patients across the U.S.
Comprehensive training and ongoing coaching.
Clear career growth opportunities within Customer Success, Operations, and Leadership.
Join a fast-growing health tech startup where your work directly impacts patient outcomes.
Collaborative, supportive, and high-performance culture focused on ownership and continuous improvement.

How to Apply

If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.

This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.

LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.

Please note: This role requires professional-level English communication and availability to work U.S. business hours.

Skills

Customer Service

Customer Retention

Communication

Active Listening

Interpersonal skills

CRM

Hubspot

Salesforce

Ready to Apply?

Join Lumimeds today

Posted 3 weeks ago

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