Is the Customer Service Representative - India position at Lumimeds fully remote?

Yes, this Customer Service Representative - India position at Lumimeds is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Customer Service Representative - India role?

This is a full-time Customer Service Representative - India position at Lumimeds.

How do I apply for the Customer Service Representative - India position at Lumimeds?

You can apply for this Customer Service Representative - India position by clicking the "Apply Now" button on this page, which will take you to Lumimeds's application portal.

Customer Service Representative - India at Lumimeds

Worldwide

<div class="content-intro"><p data-start="216" data-end="234"><strong data-start="216" data-end="234">About LumiMeds</strong></p> <p data-start="251" data-end="466">LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.</p> <p data-start="468" data-end="684">As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.</p> <p data-start="686" data-end="834">We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.</p></div><p> </p> <h1 class="PDq2pG_selectionAnchorContainer" data-section-id="10rtqp5" data-start="181" data-end="227">Customer Service Representative (Telehealth)</h1> <h2 data-section-id="1wct3r9" data-start="229" data-end="246">About the Role</h2> <p data-start="248" data-end="290">This isn't a traditional call center role.</p> <p data-start="292" data-end="608">At LumiMeds, our Customer Service Representatives are the first point of contact for patients who trust us with their health journey. You're not simply answering questions—you'll help patients navigate our platform, resolve issues with empathy and urgency, and ensure every interaction leaves them feeling supported.</p> <p data-start="610" data-end="958">We're looking for someone who thrives in a fast-paced startup environment, takes ownership of problems, and enjoys helping people. If you need step-by-step instructions for every situation, this probably isn't the right role. If you enjoy solving problems, thinking critically, and creating an exceptional patient experience, we'd love to meet you.</p> <hr data-start="960" data-end="963"> <h2 data-section-id="167nu65" data-start="965" data-end="983">What You'll Own</h2> <ul data-start="985" data-end="1891"> <li data-section-id="an2hov" data-start="985" data-end="1058">Provide exceptional support to patients via phone, email, chat, and SMS</li> <li data-section-id="1bxpagh" data-start="1059" data-end="1173">Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management</li> <li data-section-id="1993ppa" data-start="1174" data-end="1268">Guide patients through the telehealth experience with empathy, professionalism, and accuracy</li> <li data-section-id="1fqvw8h" data-start="1269" data-end="1349">Escalate clinical questions appropriately while maintaining patient confidence</li> <li data-section-id="msldmd" data-start="1350" data-end="1448">Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues</li> <li data-section-id="17f5yof" data-start="1449" data-end="1534">Document every interaction accurately within our CRM and patient management systems</li> <li data-section-id="1jy48en" data-start="1535" data-end="1594">Follow up proactively to ensure issues are fully resolved</li> <li data-section-id="scn82x" data-start="1595" data-end="1684">Identify recurring patient pain points and provide recommendations to improve processes</li> <li data-section-id="h5pocf" data-start="1685" data-end="1810">Meet established KPIs including response times, customer satisfaction (CSAT), first contact resolution, and quality metrics</li> <li data-section-id="10l5kqh" data-start="1811" data-end="1891">Represent the LumiMeds brand with professionalism in every patient interaction</li> </ul> <hr data-start="1893" data-end="1896"> <h2 data-section-id="nbk8dt" data-start="1898" data-end="1923">What We're Looking For</h2> <ul data-start="1925" data-end="2612"> <li data-section-id="1qovcqn" data-start="1925" data-end="2010">2+ years of experience in Customer Service, Patient Support, or Customer Experience</li> <li data-section-id="fo1q3" data-start="2011" data-end="2078">Experience supporting customers remotely (phone, chat, and email)</li> <li data-section-id="pk1wqz" data-start="2079" data-end="2149">Professional-level English communication skills (written and verbal)</li> <li data-section-id="63m14w" data-start="2150" data-end="2227">Strong problem-solving skills and the ability to remain calm under pressure</li> <li data-section-id="nfl1ny" data-start="2228" data-end="2281">Highly organized with excellent attention to detail</li> <li data-section-id="dc4bxa" data-start="2282" data-end="2357">Comfortable handling multiple conversations and priorities simultaneously</li> <li data-section-id="1llpsc2" data-start="2358" data-end="2418">Strong empathy without losing efficiency or accountability</li> <li data-section-id="xddefj" data-start="2419" data-end="2498">Experience using CRM systems such as HubSpot, Salesforce, Zendesk, or similar</li> <li data-section-id="1pr9uhq" data-start="2499" data-end="2540">Comfortable working U.S. business hours</li> <li data-section-id="11uq5qz" data-start="2541" data-end="2612">Self-motivated and able to work independently in a remote environment</li> </ul> <hr data-start="2614" data-end="2617"> <h2 data-section-id="17i1yw5" data-start="2619" data-end="2634">Nice to Have</h2> <ul data-start="2636" data-end="3063"> <li data-section-id="15zabxa" data-start="2636" data-end="2705">Experience in telehealth, healthcare, healthtech, wellness, or SaaS</li> <li data-section-id="912sza" data-start="2706" data-end="2759">Experience supporting subscription-based businesses</li> <li data-section-id="1l8utao" data-start="2760" data-end="2816">Familiarity with HIPAA or healthcare privacy standards</li> <li data-section-id="6qlrq9" data-start="2817" data-end="2889">Experience with Slack, Dialpad, Intercom, or similar support platforms</li> <li data-section-id="2dvj2g" data-start="2890" data-end="2947">Experience working in startups or high-growth companies</li> <li data-section-id="1uarlsf" data-start="2948" data-end="3063">Comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity and customer support workflows</li> </ul> <hr data-start="3065" data-end="3068"> <h2 data-section-id="j6dq0c" data-start="3070" data-end="3104">Success in This Role Looks Like</h2> <ul data-start="3106" data-end="3467"> <li data-section-id="1xzgogq" data-start="3106" data-end="3154">Patients consistently rate your support highly</li> <li data-section-id="e5qew3" data-start="3155" data-end="3213">You resolve issues efficiently while maintaining empathy</li> <li data-section-id="10hqt6n" data-start="3214" data-end="3272">You take ownership instead of passing problems to others</li> <li data-section-id="14n1sxe" data-start="3273" data-end="3329">You communicate clearly across teams and with patients</li> <li data-section-id="18whklt" data-start="3330" data-end="3404">You proactively identify opportunities to improve the patient experience</li> <li data-section-id="9iju88" data-start="3405" data-end="3467">You thrive in an environment where priorities evolve quickly</li> </ul> <hr data-start="3469" data-end="3472"> <h2 data-section-id="a4xtb2" data-start="3474" data-end="3490">Why LumiMeds?</h2> <p data-start="3492" data-end="3743">We're building a company where patient experience is just as important as clinical outcomes. Every conversation matters, every interaction builds trust, and every team member has the opportunity to make a meaningful impact on someone's health journey.</p> <p data-start="3745" data-end="3883" data-is-last-node="" data-is-only-node="">If you're excited about helping people, solving problems, and being part of a fast-growing telehealth company, we'd love to hear from you.</p> <p> </p><div class="content-conclusion"><p data-start="726" data-end="742"><strong data-start="726" data-end="742">How to Apply</strong></p> <p data-start="744" data-end="911">If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.</p> <p data-start="913" data-end="1074">This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.</p> <p data-start="1076" data-end="1186">LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.</p> <p data-start="1076" data-end="1186"><em>Please note: This role requires professional-level English communication and availability to work U.S. business hours.</em></p></div>

Apply Now

Remote Opportunity

Customer Service Representative - India

Join Lumimeds as a mid professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Customer Service Representative - India

Lumimeds

Full Time

3 weeks ago

About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

Worldwide

Engineering

Mid

Customer Service

Patient Support

Problem Solving

+5 more

Job Description

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

Customer Service Representative (Telehealth)

About the Role

This isn't a traditional call center role.

At LumiMeds, our Customer Service Representatives are the first point of contact for patients who trust us with their health journey. You're not simply answering questions—you'll help patients navigate our platform, resolve issues with empathy and urgency, and ensure every interaction leaves them feeling supported.

We're looking for someone who thrives in a fast-paced startup environment, takes ownership of problems, and enjoys helping people. If you need step-by-step instructions for every situation, this probably isn't the right role. If you enjoy solving problems, thinking critically, and creating an exceptional patient experience, we'd love to meet you.

What You'll Own

Provide exceptional support to patients via phone, email, chat, and SMS
Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management
Guide patients through the telehealth experience with empathy, professionalism, and accuracy
Escalate clinical questions appropriately while maintaining patient confidence
Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues
Document every interaction accurately within our CRM and patient management systems
Follow up proactively to ensure issues are fully resolved
Identify recurring patient pain points and provide recommendations to improve processes
Meet established KPIs including response times, customer satisfaction (CSAT), first contact resolution, and quality metrics
Represent the LumiMeds brand with professionalism in every patient interaction

What We're Looking For

2+ years of experience in Customer Service, Patient Support, or Customer Experience
Experience supporting customers remotely (phone, chat, and email)
Professional-level English communication skills (written and verbal)
Strong problem-solving skills and the ability to remain calm under pressure
Highly organized with excellent attention to detail
Comfortable handling multiple conversations and priorities simultaneously
Strong empathy without losing efficiency or accountability
Experience using CRM systems such as HubSpot, Salesforce, Zendesk, or similar
Comfortable working U.S. business hours
Self-motivated and able to work independently in a remote environment

Nice to Have

Experience in telehealth, healthcare, healthtech, wellness, or SaaS
Experience supporting subscription-based businesses
Familiarity with HIPAA or healthcare privacy standards
Experience with Slack, Dialpad, Intercom, or similar support platforms
Experience working in startups or high-growth companies
Comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity and customer support workflows

Success in This Role Looks Like

Patients consistently rate your support highly
You resolve issues efficiently while maintaining empathy
You take ownership instead of passing problems to others
You communicate clearly across teams and with patients
You proactively identify opportunities to improve the patient experience
You thrive in an environment where priorities evolve quickly

Why LumiMeds?

We're building a company where patient experience is just as important as clinical outcomes. Every conversation matters, every interaction builds trust, and every team member has the opportunity to make a meaningful impact on someone's health journey.

If you're excited about helping people, solving problems, and being part of a fast-growing telehealth company, we'd love to hear from you.

How to Apply

If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.

This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.

LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.

Please note: This role requires professional-level English communication and availability to work U.S. business hours.

Skills

Customer Service

Patient Support

Problem Solving

Communication

CRM

Hubspot

Salesforce

Zendesk

Ready to Apply?

Join Lumimeds today

Posted 3 weeks ago

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