Is the IT Specialist position at MasTec Inc fully remote?

Yes, this IT Specialist position at MasTec Inc is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time IT Specialist role?

This is a full-time IT Specialist position at MasTec Inc.

What are the main requirements for the IT Specialist role?

Key requirements include: Respond to inquiries and requests for assistance with the organization's computer systems and/or peripherals., Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the service desk., Coordinate with other Information Technology teams to resolve problems if necessary., and more.

What benefits does MasTec Inc offer for this position?

MasTec Inc offers the following benefits: Life Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Paid Time Off.

How do I apply for the IT Specialist position at MasTec Inc?

You can apply for this IT Specialist position by clicking the "Apply Now" button on this page, which will take you to MasTec Inc's application portal.

IT Specialist at MasTec Inc

United States

Overview MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services. At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless. Responsibilities The IT Specialist is responsible for responding to inquiries and requests for assistance with the organization's computer systems and/or peripherals. TECHNOLOGY SPECIALIST I SUMMARY Responds to inquiries and requests for assistance with the organization's computer systems and/or peripherals. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the service desk. Coordinates with other Information Technology teams to resolve problems if necessary. Support hours for the service desk are between 8:00 AM and 9:00 PM. Provides support and a central point of contact for standard software and hardware defined in the current Information Technology Services (ITS) Products and Services. DUTIES AND RESPONSIBILITIES: 1. Incident analysis and resolution a. Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First Call Resolution. c. Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk Requests a. Completes requests for Password Resets, User Provisioning, Software requests and implementation, printer mapping and support b. Logs all service desk email requests into Incident Management System (ServiceNow) 3. Incident prevention and continuous process improvement (when time permits) a. Investigates causes, tests solutions, and puts solutions in place to reduce calls to the service desk. b. Fixes causes, not just solutions. Works to eliminate recurring issues and reasons to call. c. Promotes effective use of technology. d. Watches for trends that indicate potential incidents and then escalates the issues or concerns before they happen. 4. Customer Service a. Must learn to think of the customer as the most important part of the job. b. Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior. c. Promotes a professional service desk image and sells the value of the service desk. d. Understanding service desk priorities and objectives and taking an active role in accomplishing these objectives. 5. Participates in other I&O teams a. Reviews ITS Morning Meeting results and upcoming changes with the goal of knowing what is going into production and what could cause problems. Tries to identify possible problem areas or communication needs. b. Passes feedback from customers on to the End User. 6. Communication a. Keeps peers and End User/Alt End User informed of trends, significant problems, unexpected delays and anything new in the environment. b. Keeps customers informed of global problems, scheduled downtime or anything that affects the computing environment. c. Keeps customers informed of progress on problems that cannot be resolved on first call. 7. Training a. Keeps current on all the technology used in the environment supported. b. Takes training that continues to develop interpersonal skills. REQUIRED QUALIFICATIONS: Education: Degree in Information Systems or related field, or equivalent combination of education and experience or have completed a Microsoft Certified Professional (MCP), CompTIA A+, CompTIA Network+ or any Desktop Computer/IT Support Certification. Experience/Skills: They must have 3 years’ work experience in an IT support function or a customer service oriented, call center environment as well as In-Person support. Candidate must demonstrate knowledge and abilities in the following: 1. Focus – The ability to remain focused on what is important to the business despite distractions. Commitment to team/department/company; understanding the service desk’s role in the company. 2. Problem Solving – The ability to identify and resolve problems quickly and effectively. Understands entire process from logging to informing customer solution is in place; knows when to escalate; implements solutions not fixes. 3. Proactive Thinking – The ability to take initiative to make improvements. Anticipate customer needs; looks for ways to make things better for the customer, to eliminate recurring problems, calls, is constantly learning. 4. Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification of requests. Responds well to questions. Ability to interact and communicate clearly in English with people over the telephone, often in stressful situations. Writes clearly and informatively. Edits work for spelling and grammar. 5. Customer Skills – The ability to interact with customers in a polite and professional manner. Regards customer as most important part of job; respectful of customers and manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. 6. Professionalism – Uses time efficiently. Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. 7. Teamwork - Contributes skills and capabilities to achieve the team’s goals. Is receptive to new ideas, builds strong working relationships and values diversity. Encourages and gives credit to others for their contributions and puts the attainment of team goals ahead of individual objectives. Ability to assist service desk agents and makes self-available to Management and others. 8. Flexibility - Performs a wide range of tasks, responding to changes in direction and priorities. Accepts new challenges, responsibilities and assignments. Works outside of ordinary routine. Views problems or business situations from both own as well as another’s perspective. Adjusts to multiple demands and satisfying priorities. Utilizes new and unique methods to resolve issues. Possesses versatility demonstrated through performance and/or some experience in multiple skill sets. 9. Team/Company Fit – Absolutely always on time; enjoys working in a very casual environment in terms of relationships and communication; willing to work over time; doesn’t need any hand holding. 10. Technical– The ability to learn technical product information quickly and accurately. Working knowledge of: a. Office ** b. Microsoft Exchange/Intune c. Windows 10/11 ** d. Remote Access (VPN/SecurID) e. Smart phones f. Password Administration ** g. Hardware Diagnostics i. Data Network Fundamentals ** j. Intranet k. ServiceNow** Required Physical demands: While performing the duties of this job, the employee is occasionally required to sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technicians will be required to provide hands-on technical support. This includes providing desktop support install, move and configure computer and peripheral equipment. Technician is required to be able to lift fifty-pounds above their waist. Work environment: While performing the duties of this job, the employee will have a cubical exposed to normal noise level in the work environment. Work Hours: A forty (40) hour work week is scheduled. Standard work schedule is 8 hours/day, five days a week, Monday – Friday, On-Call Support is after hours every 10 weeks for 1 week. Work week excludes Federal holidays observed by MasTec. Each work day has a 1- hour lunch. Overtime may be needed when requested and approved by management. Area Security Access: A background investigation is required. Performance Requirements: Analyst must achieve at least 95% Start Time by being logged on the phones and in “Ready” mode within 5 minutes of their start time or return from breaks. After one-month training period analyst must be able to resolve 90% of calls handled. Analyst must maintain good customer service by not receiving more than 1 complaint per month. This is a Remote position for someone living in EST Time Zone Qualifications About You:<ul><li>You have a track record of completing work with a high level of quality</li><li>You have a knack for figuring out hard problems and enjoy a hands-on approach to your work</li><li>Are proficient in Microsoft Office suites</li><li>Have excellent oral and written communication skills</li><li>Have excellent time management, organizational planning, and problem-solving skills</li><li>You follow instructions, respond to management direction, and keep commitments</li><li>Strong leadership and project management skills</li><li>Able to manage, establish, and communicate clear goals and objectives</li></ul>Hard work pays off. See what you’ll get for your effort:  Financial Security  Compensation of $24- $25 per hour, depending on the experience.<ul><li>401(k) with company match </li><li>Employee Stock Purchase Plan (ESPP) </li><li>Life insurance </li><li>Short-term and Long-term disability </li></ul>Health and Wellness <ul><li>Medical, dental, and vision insurance </li><li>Dependent care and medical flexible spending accounts</li><li>Employee Assistance Program (EAP) </li></ul>Work/Life Balance <ul><li>Paid time off </li><li>Paid holidays </li><li>Family and medical leave </li><li>Paid sick time</li></ul>We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec!  MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. #MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers

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Remote Opportunity

IT Specialist

Join MasTec Inc as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

IT Specialist

MasTec Inc

Full Time

$60,000 - $100,000*

6 months ago

Overview MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. MasTec Communications Group performs both wireline and wireless communication services on a national scale.

United States

Operations

Mid

incident analysis

Troubleshooting

ServiceNow

+5 more

Job Description

Overview

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Responsibilities

The IT Specialist is responsible for responding to inquiries and requests for assistance with the organization's computer systems and/or peripherals.

TECHNOLOGY SPECIALIST I
SUMMARY
Responds to inquiries and requests for assistance with the organization's computer
systems and/or peripherals. Identifies, analyzes, troubleshoots and resolves problems
with the aim of eliminating recurrences and reducing calls to the service desk.
Coordinates with other Information Technology teams to resolve problems if necessary.
Support hours for the service desk are between 8:00 AM and 9:00 PM. Provides
support and a central point of contact for standard software and hardware defined in the
current Information Technology Services (ITS) Products and Services.

DUTIES AND RESPONSIBILITIES:
1. Incident analysis and resolution
a. Logs all service desk calls or email requests into Incident Management System
(ServiceNow), assign, update, and resolve incident as needed.
b. Analyzes and resolves incidents with a goal of 90% First Call Resolution.
c. Supports at a minimum Microsoft Office, Windows OS, and Remote Access.
2. Direct Service Desk Requests
a. Completes requests for Password Resets, User Provisioning, Software requests
and implementation, printer mapping and support
b. Logs all service desk email requests into Incident Management System
(ServiceNow)
3. Incident prevention and continuous process improvement (when time permits)
a. Investigates causes, tests solutions, and puts solutions in place to reduce calls to
the service desk.
b. Fixes causes, not just solutions. Works to eliminate recurring issues and reasons
to call.
c. Promotes effective use of technology.
d. Watches for trends that indicate potential incidents and then escalates the issues
or concerns before they happen.
4. Customer Service
a. Must learn to think of the customer as the most important part of the job.
b. Involves dealing with and/or responding positively to complaints, problems, and
sometimes negative and emotional behavior.
c. Promotes a professional service desk image and sells the value of the service
desk.
d. Understanding service desk priorities and objectives and taking an active role in
accomplishing these objectives.
5. Participates in other I&O teams
a. Reviews ITS Morning Meeting results and upcoming changes with the goal of
knowing what is going into production and what could cause problems. Tries to
identify possible problem areas or communication needs.
b. Passes feedback from customers on to the End User.
6. Communication
a. Keeps peers and End User/Alt End User informed of trends, significant problems,
unexpected delays and anything new in the environment.
b. Keeps customers informed of global problems, scheduled downtime or anything
that affects the computing environment.
c. Keeps customers informed of progress on problems that cannot be resolved on
first call.
7. Training
a. Keeps current on all the technology used in the environment supported.
b. Takes training that continues to develop interpersonal skills.

REQUIRED QUALIFICATIONS:
Education:
Degree in Information Systems or related field, or equivalent combination of education
and experience or have completed a Microsoft Certified Professional (MCP), CompTIA
A+, CompTIA Network+ or any Desktop Computer/IT Support Certification.
Experience/Skills:
They must have 3 years’ work experience in an IT support function or a customer
service oriented, call center environment as well as In-Person support. Candidate must
demonstrate knowledge and abilities in the following:
1. Focus – The ability to remain focused on what is important to the business despite
distractions. Commitment to team/department/company; understanding the service
desk’s role in the company.
2. Problem Solving – The ability to identify and resolve problems quickly and
effectively. Understands entire process from logging to informing customer solution
is in place; knows when to escalate; implements solutions not fixes.
3. Proactive Thinking – The ability to take initiative to make improvements. Anticipate
customer needs; looks for ways to make things better for the customer, to eliminate
recurring problems, calls, is constantly learning.
4. Communication – Speaks clearly and persuasively in positive or negative
situations. Listens and gets clarification of requests. Responds well to questions.
Ability to interact and communicate clearly in English with people over the telephone,
often in stressful situations. Writes clearly and informatively. Edits work for spelling
and grammar.
5. Customer Skills – The ability to interact with customers in a polite and professional
manner. Regards customer as most important part of job; respectful of customers
and manages difficult or emotional customer situations. Responds promptly to
customer needs and requests for service and assistance.
6. Professionalism – Uses time efficiently. Approaches others in a tactful manner.
Treats others with respect and consideration regardless of their status or position.
Accepts responsibility for own actions.
7. Teamwork - Contributes skills and capabilities to achieve the team’s goals. Is
receptive to new ideas, builds strong working relationships and values diversity.
Encourages and gives credit to others for their contributions and puts the attainment
of team goals ahead of individual objectives. Ability to assist service desk agents
and makes self-available to Management and others.
8. Flexibility - Performs a wide range of tasks, responding to changes in direction and
priorities. Accepts new challenges, responsibilities and assignments. Works outside
of ordinary routine. Views problems or business situations from both own as well as
another’s perspective. Adjusts to multiple demands and satisfying priorities. Utilizes
new and unique methods to resolve issues. Possesses versatility demonstrated
through performance and/or some experience in multiple skill sets.
9. Team/Company Fit – Absolutely always on time; enjoys working in a very casual
environment in terms of relationships and communication; willing to work over time;
doesn’t need any hand holding.
10. Technical– The ability to learn technical product information quickly and accurately.
Working knowledge of:
a. Office **
b. Microsoft Exchange/Intune
c. Windows 10/11 **
d. Remote Access (VPN/SecurID)
e. Smart phones
f. Password Administration **
g. Hardware Diagnostics
i. Data Network Fundamentals **
j. Intranet
k. ServiceNow

** Required

Physical demands:
While performing the duties of this job, the employee is occasionally required to sit; use
hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms;
talk and hear. Specific vision abilities required by the job include close vision, distance
vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions. Technicians will be required to provide hands-on technical
support. This includes providing desktop support install, move and configure computer
and peripheral equipment. Technician is required to be able to lift fifty-pounds above
their waist.

Work environment:
While performing the duties of this job, the employee will have a cubical exposed to
normal noise level in the work environment.

Work Hours:
A forty (40) hour work week is scheduled. Standard work schedule is 8 hours/day, five
days a week, Monday – Friday, On-Call Support is after hours every 10 weeks for 1
week. Work week excludes Federal holidays observed by MasTec. Each work day
has a 1- hour lunch. Overtime may be needed when requested and approved by
management.

Area Security Access:
A background investigation is required.

Performance Requirements:
Analyst must achieve at least 95% Start Time by being logged on the phones and in
“Ready” mode within 5 minutes of their start time or return from breaks. After one-month
training period analyst must be able to resolve 90% of calls handled. Analyst must
maintain good customer service by not receiving more than 1 complaint per month.

This is a Remote position for someone living in EST Time Zone

Qualifications

About You:

You have a track record of completing work with a high level of quality
You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
Are proficient in Microsoft Office suites
Have excellent oral and written communication skills
Have excellent time management, organizational planning, and problem-solving skills
You follow instructions, respond to management direction, and keep commitments
Strong leadership and project management skills
Able to manage, establish, and communicate clear goals and objectives

Hard work pays off. See what you’ll get for your effort:

Financial Security

Compensation of $24- $25 per hour, depending on the experience.

401(k) with company match
Employee Stock Purchase Plan (ESPP)
Life insurance
Short-term and Long-term disability

Health and Wellness

Medical, dental, and vision insurance
Dependent care and medical flexible spending accounts
Employee Assistance Program (EAP)

Work/Life Balance

Paid time off
Paid holidays
Family and medical leave
Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec!

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

#MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers

Requirements

Respond to inquiries and requests for assistance with the organization's computer systems and/or peripherals.
Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the service desk.
Coordinate with other Information Technology teams to resolve problems if necessary.
Provide support and a central point of contact for standard software and hardware defined in the current Information Technology Services (ITS) Products and Services.
Log all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed.
Support at a minimum Microsoft Office, Windows OS, and Remote Access.
Complete requests for Password Resets, User Provisioning, Software requests and implementation, printer mapping and support.

Benefits

Life Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off

Skills

incident analysis

Troubleshooting

ServiceNow

Password Resets

user provisioning

Microsoft Office

Windows OS

First Call Resolution

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join MasTec Inc today

Salary Range (AI-Estimated)*

$60,000 - $100,000

60% confidence

Posted 6 months ago

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