French Customer Service for Airline Booking Company - Relocation to Greece at Mercier Consultancy

Worldwide

Mercier Consultancy is thrilled to offer a unique opportunity for a French Speaking Customer Service Representative to join our Client, a leading Airline Booking Company, with relocation to Greece. In this vital role, you will provide exceptional support to French-speaking customers, managing airline bookings and assisting with travel-related inquiries. Your fluency in French and passion for travel will enable you to deliver clear, professional assistance, ensuring customers experience smooth and hassle-free booking processes. Relocation to Greece offers an exciting chance to work in a vibrant and dynamic environment focused on travel and customer satisfaction. Responsibilities Provide excellent customer service in French handling airline booking inquiries Assist customers with flight reservations, cancellations, changes, and travel documentation Resolve booking issues and customer complaints professionally and efficiently Maintain accurate records of customer interactions in the CRM system Collaborate with airline partners and internal teams to ensure timely and correct bookings Keep up-to-date with airline policies and travel regulations to assist customers effectively Gather customer feedback to improve service quality and customer experience Fluency in French and English, with excellent communication skills Strong customer service orientation with problem-solving abilities Experience in customer service, preferably in the travel or airline industry, is a plus Willingness to relocate to Greece and adapt to a new work environment Ability to handle multiple customer inquiries efficiently in a fast-paced setting Detail-oriented with strong organizational skills Passion for travel and helping customers have smooth booking experiences Familiarity with customer support software and CRM systems is advantageous Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...