French Customer Service for E-Commerce Platform - Greece, Fully Paid Relocation at Mercier Consultancy

Worldwide

Mercier Consultancy is excited to announce an opening for a French Customer Service Representative to support our E-Commerce platform. This role is based in Greece, with fully paid relocation provided. Join our vibrant team and play a vital role in ensuring our French-speaking customers receive outstanding service and support as they navigate our e-commerce platform. As a French Customer Service Representative, you will handle customer inquiries, resolve issues, and provide detailed product and order information to ensure a seamless shopping experience. Responsibilities Respond promptly and professionally to customer inquiries in French through phone, email, and chat. Assist customers with orders, returns, payments, and product information. Resolve customer complaints and issues efficiently to maintain high satisfaction levels. Document all customer interactions accurately in the CRM system. Collaborate with cross-functional teams to improve processes and customer experience. Participate in training sessions to stay updated on products and customer service techniques. Fluent in French and English, both written and spoken. Please specify your nationality and native language in your CV and/or cover letter. Previous experience in customer service, preferably in an e-commerce environment. Strong communication, problem-solving, and interpersonal skills. Willingness to relocate to Greece; full relocation expenses covered. Ability to work in a fast-paced, customer-focused environment. Familiarity with CRM software and customer support tools is a plus. Positive attitude and a commitment to delivering excellent customer service. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...