French Customer Service for Subscription-Based Services - Relocation to Greece at Mercier Consultancy

Worldwide

Mercier Consultancy is offering an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team with relocation to Greece. In this important role, you will provide outstanding support to French-speaking customers, guiding them through their subscription inquiries and ensuring a smooth customer experience. Your fluency in French will be key in helping clients with subscription management, billing questions, and service support. This position requires a proactive and customer-focused individual who enjoys working in a dynamic environment and is eager to relocate to Greece. Responsibilities Provide excellent customer service in French relating to subscription services Assist customers with subscription sign-ups, renewals, cancellations, and troubleshooting Handle billing inquiries and resolve payment issues efficiently Document all customer interactions accurately in the CRM system Collaborate with internal teams to ensure customer satisfaction and timely issue resolution Collect and communicate customer feedback to improve service offerings Stay informed about subscription products and company policies Fluency in French and English, with excellent communication skills Strong customer service orientation with problem-solving abilities Prior experience in customer service, preferably in subscription-based industries Willingness and ability to relocate to Greece Detail-oriented, organized, and capable of managing multiple inquiries simultaneously Ability to work effectively in a fast-paced and dynamic environment Familiarity with CRM systems and customer support software is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...