Spanish Customer Service for Logistics & Delivery Service - Relocation to Greece at Mercier Consultancy

Worldwide

Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative for our Client's Logistics & Delivery Service Department. This position offers a unique opportunity to relocate to Greece and be part of a dynamic team managing customer support for logistics and delivery operations. In this role, you will provide exceptional service to Spanish-speaking customers, assisting with inquiries related to shipping, delivery status, and problem resolution. Your communication skills and customer-oriented approach will be essential in ensuring smooth logistics processes and customer satisfaction. Responsibilities Provide high-quality customer service in Spanish regarding logistics and delivery inquiries Assist customers with tracking shipments, delivery schedules, and resolving delivery issues Coordinate with internal teams and external partners to address customer concerns promptly Document all customer interactions and maintain accurate records in the CRM system Contribute to process improvements by collecting customer feedback Remain informed about company services, policies, and logistics procedures Fluency in Spanish and English, with excellent verbal and written communication skills Strong customer service orientation with problem-solving abilities Prior experience in logistics, delivery, or customer service roles is preferred Willingness to relocate to Greece Ability to manage multiple customer inquiries efficiently in a fast-paced environment Detail-oriented with strong organizational and multitasking skills Familiarity with CRM systems and customer support software is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...