Property/Casualty Agency Service Specialist at Midwest Family Mutual Insurance Company

United States

<p>Description</p><p>Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.</p><p><br/></p><p>This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.</p><p>*Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.</p><p><br/></p><p><strong>Responsibilities </strong>include, but are not limited to, the following:</p><p>*Other functions may be assigned as business conditions change.</p><ul><li>Timely review and processing of commercial quotes and new business applications.</li><li>Answer billing questions and process payments for customers.</li><li>Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.</li><li>Assist agents with personal lines changes and quotes.</li><li>Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.</li><li>Provide exceptional customer service and quality of work in a fast-paced environment.</li></ul><p>Requirements</p><ul><li>3+ years of P&amp;C Insurance experience required.</li><li>Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.</li><li>Excellent customer service and call center experience required.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent data entry skills.</li><li>Must be able to work independently and be self-motivated.</li><li>Create and maintain a high-quality work environment.</li><li>This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.</li><li>Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO</li></ul><h2>Education/Training/Experience:</h2><ul><li>High School Diploma or General Education Degree (GED)</li><li>Property/Casualty Insurance knowledge and experience</li><li>Insurance education/designations is a plus – i.e. INS, CPCU, CIC</li></ul>