Role Readiness Operations Manager at Motive
United States
<div class="content-intro"><p><strong>Who we are:</strong></p> <p>Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p> <p>Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p> <p>Visit <a href="http://gomotive.com">gomotive.com</a> to learn more.</p></div><div> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>About the Role:</strong></span></h3> </div> <p style="margin-top: 12pt; margin-bottom: 12pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">The <span style="font-weight: bold;">Role Readiness Operations Manager</span> is a critical leadership role within our Revenue Enablement organization. This person will oversee the operational strategy, execution, and continuous improvement of three core readiness programs: <span style="font-weight: bold;">Onboarding</span>, <span style="font-weight: bold;">Ramp</span>, and <span style="font-weight: bold;">Bridge</span>. The ideal candidate is an operationally-minded enablement leader who can balance program design, cross-functional orchestration, and flawless execution while ensuring new and developing sellers are set up for long-term success.</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">This role requires a builder’s mindset, exceptional stakeholder management, and the ability to drive scalable readiness programs across global teams.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What You'll Do:</strong></span></h3> <p style="margin-top: 14pt; margin-bottom: 4pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Program Leadership & Execution</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><span style="font-size: 11pt;">Own the full operational strategy and execution of the </span><span style="font-weight: bold; font-size: 11pt;">Onboarding</span><span style="font-size: 11pt;">, </span><span style="font-weight: bold; font-size: 11pt;">Ramp</span><span style="font-size: 11pt;">, and </span><span style="font-weight: bold; font-size: 11pt;">Bridge</span><span style="font-size: 11pt;"> programs, ensuring they are delivered consistently, effectively, and at scale.</span></span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Maintain and continuously refine program frameworks, agendas, schedules, facilitator plans, and participant materials.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Drive seamless handoffs between Recruiting, Sales Leadership, Product, and Enablement to ensure smooth learner experiences from Day 1 through full productivity.</span></li> </ul> <p style="margin-top: 14pt; margin-bottom: 4pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Operational Excellence</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Build and maintain processes and templates that standardize how readiness programs are delivered across regions.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Oversee program logistics, communications, timelines, scheduling, and coordination with facilitators and subject matter experts.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Ensure program content, tools, and resources are always up to date, accurate, and aligned with evolving business needs.</span></li> </ul> <p style="margin-top: 14pt; margin-bottom: 4pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Stakeholder Management</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Partner closely with Sales Leaders, Revenue Operations, HR, and cross-functional enablement teams to ensure readiness programs support GTM goals.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Serve as the primary point of contact for all operational aspects of Onboarding, Ramp, and Bridge programs.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Facilitate feedback loops and proactively recommend program changes based on stakeholder priorities and learner insights.</span></li> </ul> <p style="margin-top: 14pt; margin-bottom: 4pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Data, Insights & Reporting</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Monitor and analyze readiness KPIs, including ramp time, productivity milestones, competency attainment, and learner experience feedback.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Build reporting mechanisms and dashboards to surface program impact and drive continuous improvement.</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Identify gaps, opportunities, and trends to improve program effectiveness and scalability.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What We're Looking For: </strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">5+ years of experience in Sales Enablement, Revenue Operations, Program Management, or Learning & Development; experience in SaaS or similar fast-paced environments strongly preferred.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Proven ability to manage large-scale revenue readiness or onboarding programs with operational rigor.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Strong project management skills with demonstrated ability to lead complex initiatives end-to-end.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Excellent communication, presentation, and facilitation skills.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Highly organized and process-driven with an eye for systemization and repeatability.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Experience collaborating with senior sales leaders and cross-functional teams.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Ability to analyze data, create insights, and make data-driven decisions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 11pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Comfortable working at speed, navigating ambiguity, and building in evolving environments.</span></li> </ul><div class="content-conclusion"><p data-pm-slice="1 1 []"><em>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. </em></p> <p><em>Please review our Candidate Privacy Notice <a class="ProsemirrorEditor-link" href="https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link" target="_blank">here</a>.</em></p> <p><em>UK Candidate Privacy Notice <a href="https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view">here</a>.</em></p> <p><em><span id="m_-8012333603671085849gmail-docs-internal-guid-8821a356-7fff-42cb-93df-e4c910033371">The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </span>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. </em></p> <p><em>All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</em></p></div>
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