Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) at Nagarro

India

<h3>Company Description</h3><p><strong>👋🏼</strong><strong>We're Nagarro.</strong></p><p>We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!</p><h3>Job Description</h3><p><strong>REQUIREMENTS:</strong></p><ul><li>Total experience 5+ years.</li><li>Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable).</li><li>Strong understanding of integration protocols and end-to-end troubleshooting.</li><li>Experience in production support (L2/L3) within SLA-driven environments.</li><li>Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).</li><li>Familiarity with GxP / CSV environments.</li><li>Excellent client-facing communication, stakeholder management, and leadership skills.</li></ul><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues.</li><li>Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2.</li><li>Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools.</li><li>Perform root cause analysis (RCA<strong>)</strong> and implement corrective and preventive actions.</li><li>Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes.</li><li>Support certificate management, access control, and security-related updates.</li><li>Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities.</li><li>Ensure high availability, SLA adherence, and operational stability in production environments.</li></ul><h3>Qualifications</h3><p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field.</p>