Ministry Service Representative at Our Daily Bread Ministries
United States
<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;' data-pasted="true"><strong><span style='font-family:"Aptos",sans-serif;'>Ministry Services Representative</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Full-Time | Hourly | Remote</span> <span style='font-family:"Aptos",sans-serif;'><br></span><span style='font-family:"Aptos",sans-serif;'>Call Center Team</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Serve Our Global Community Through Meaningful Customer Care</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Our Daily Bread Ministries is seeking a <strong>Ministry Services Representative</strong> to serve as a key point of connection between our ministry and the people we serve. In this role, you will provide product and ministry information, process orders and donations, and assist callers with questions or concerns while delivering exceptional service.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Through compassionate communication and attention to detail, you will help ensure every interaction reflects the ministry’s commitment to sharing God’s Word and serving others with excellence.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>What You’ll Do</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Provide Exceptional Customer Care:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Answer incoming calls, respond to questions, and assist customers with orders, donations, or ministry information while building a friendly rapport with callers.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Process Orders and Donations:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Enter orders and process credit card payments accurately while following PCI compliance standards.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Support Ministry Engagement:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Develop strong knowledge of ministry resources, devotionals, and products to assist callers and provide helpful information.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Resolve Customer Needs:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Address concerns or complaints professionally and with care, using sound judgment to identify solutions and ensure a positive experience.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Maintain Customer Records:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Update and manage customer information within the database and collect feedback to share with leadership.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Follow Up and Support the Team:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Make follow-up or outbound calls as needed, assist with returning calls from third-party call centers, and support training of new team members when needed.</span> </p><p style='margin-right:0in;margin-left:-15.0pt;font-size:16px;font-family:"Times New Roman",serif;margin-top:0in;margin-bottom:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>What You Bring</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Education:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>High school diploma or equivalent required.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Experience & Skills: </span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Strong customer service and interpersonal skills.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Excellent verbal communication and phone presence.</span> <span style='font-family:"Aptos",sans-serif;'><br> </span><span style='font-family:"Aptos",sans-serif;'>Ability to manage multiple tasks while maintaining accuracy and attention to detail.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Intermediate computer skills in Microsoft Windows; <strong>Salesforce experience preferred</strong>.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Character & Commitment:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>A mature Christian faith with a passion for Bible engagement and ministry service.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Commitment to the ministry’s statement of faith and values.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>A lifestyle consistent with biblical principles and a desire for continued spiritual growth.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Why Join Our Daily Bread Ministries?</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Mission-Driven Work:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Support a ministry that helps millions around the world engage with God’s Word.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Christ-Centered Culture:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Serve alongside a team committed to faith, integrity, and compassion.</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Meaningful Connections:</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>Use your communication and service skills to encourage and support people seeking spiritual resources</span> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-family:"Aptos",sans-serif;'>Your Service. His Mission.</span></strong> </p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:"Times New Roman",serif;margin:0in;vertical-align:baseline;'><span style='font-family:"Aptos",sans-serif;'>If you are passionate about providing excellent service while helping people connect with God’s Word, we welcome your application.</span> </p></div>
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