Senior Human Resources Generalist at Pacific Health Group

United States

Job Snapshot<p>Location: Remote – California (California-Based Required)<br />Employment Type: Full-Time<br />Compensation: $75,000<br />Classification: Exempt<br />Schedule: Full-Time (Flexible based on business needs)<br />Work Environment: Remote with Occasional Travel<br />Reports To: Manager of Human Resources</p>About Pacific Health Group<p>At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person’s journey, and offering support without judgment.</p><p>Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.</p>Our Core Values<ul><li>Speak with integrity—clear, respectful, and honest in every interaction.</li><li>Embrace innovation, trying new ideas, learning fast, and improving care.</li><li>Own our roles, staying accountable for outcomes and documenting accurately.</li><li>Build genuine connections with members, families, and teammates through empathy and cultural sensitivity.</li><li>Lead with trust by being consistent, transparent, and following through.</li><li>Celebrate wins together, recognizing individual and team achievements.</li><li>Collaborate with purpose, partnering across departments and with community providers to solve problems.</li><li>Ask for support and offer support, because thriving together is how we serve our members best</li></ul>Role Overview &amp; Impact<p>The Senior Human Resources Generalist position conducts workplace investigations, advises managers on performance and corrective action, supports leaves and accommodations, interprets policies, leads assigned HR projects, and helps ensure consistent HR practices across the organization.</p><p>The Senior HR Generalist works independently within established policies and serves as a senior resource to the HR team. This is an individual contributor position that reports directly to the Human Resources Manager.</p>Key ResponsibilitiesCore ResponsibilitiesEmployee Relations and Investigations<ul><li>Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.</li><li>Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations.</li><li>Maintain accurate and confidential employee relations records.</li><li>Facilitate conflict-resolution discussions when appropriate.</li><li>Identify employee relations trends and recommend proactive solutions.</li><li>Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.</li></ul>Performance Management and Manager Support<ul><li>Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.</li><li>Review HR documentation for accuracy, consistency, and professionalism.</li><li>Support managers with clear expectations, effective feedback, and appropriate follow-up.</li><li>Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.</li><li>Identify recurring management challenges that may require additional training or support.</li></ul>Leave and Workplace Accommodations<ul><li>Provide advanced support for complex leave, return-to-work, and workplace accommodation matters.</li><li>Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.</li><li>Coordinate the interactive process for workplace accommodations as assigned.</li><li>Communicate with employees and managers regarding documentation, available options, and next steps.</li><li>Document accommodation discussions and approved outcomes.</li><li>Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.</li></ul>Policy and  Compliance<ul><li>Interpret and explain HR policies to employees and managers.</li><li>Promote consistent application of policies across departments.</li><li>Draft and revise HR policies, procedures, forms, templates, and employee communications.</li><li>Support personnel-file, documentation, leave, employee relations, and compliance audits.</li><li>Identify potential compliance risks and recommend corrective action.</li><li>Assist with agency inquiries, claims, audits, and legal-document requests as directed.</li><li>Maintain current knowledge of California employment practices and HR best practices.</li></ul>Employee Lifecycle Support<ul><li>Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.</li><li>Support involuntary separations and sensitive exit interviews.</li><li>Identify retention concerns and recurring employee-experience themes.</li><li>Provide backup support for critical HR functions during absences or high-volume periods.</li><li>Ensure HR documentation and employee communications are complete, accurate, and professional.</li></ul>HR Team Support<ul><li>Serve as a senior resource to the HR Generalist and HR Coordinator.</li><li>Provide guidance on employee relations, leave administration, documentation, policies, and HR procedures.</li><li>Review complex correspondence and employee documentation as assigned.</li><li>Support training and cross-training of less-experienced HR team members.</li><li>Promote consistent HR practices and strong internal collaboration.</li></ul>Employee Engagement and Retention<ul><li>Support employee-engagement, recognition, and retention initiatives.</li><li>Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes.</li><li>Recommend practical improvements based on employee feedback and workforce trends.</li></ul>Other Responsibilities<ul><li>Lead assigned HR projects from planning through implementation.</li><li>Develop project timelines, responsibilities, communications, and success measures.</li><li>Support new HR programs, organizational changes, policy implementations, and process improvements.</li><li>Track and analyze employee relations, turnover, retention, leave, accommodation, and other HR data.</li><li>Prepare reports and recommendations for the Human Resources Manager.</li><li>Perform other related duties and special projects as assigned.</li></ul>Success Measures<ul><li>Accurate and compliant HR documentation and personnel file management.</li><li>Successful onboarding and offboarding experiences.</li><li>High employee satisfaction with HR service and responsiveness.</li><li>Timely administration of benefits</li><li>Full compliance with California labor laws and healthcare regulations.</li></ul>Skills That Set You ApartRequired Qualifications<ul><li>Bachelor’s degree in Human Resources, Business Administration, or related field or an equivalent combination of education and relevant experience.</li><li>5+ years of progressive HR experience in a generalist capacity.</li><li>Strong working knowledge of California employment laws and HR best practices.</li><li>Excellent interpersonal, communication, and relationship-building skills.</li><li>Proficiency with HRIS platforms (Paycom preferred) and ATS systems (Workable or similar).</li><li>Strong organizational skills with the ability to manage competing priorities in a remote environment.</li></ul>Preferred Qualifications<ul><li>Experience working in a startup or high-growth environment.</li><li>Healthcare industry experience.</li><li>Professional HR certification (SHRM, HRCI, or equivalent).</li></ul><p></p>BenefitsTime Off &amp; Leave<ul><li>Paid Time Off</li><li>Holidays</li><li>Volunteer time</li><li>Bereavement</li></ul>Health &amp; Wellness<ul><li>Medical coverage</li><li>FSAs or other wellness benefits</li><li>Disability and EAP</li></ul>Financial &amp; Professional<ul><li>401(k)</li><li>Stipends</li><li>Professional development</li></ul>Culture &amp; Perks<ul><li>Employee discounts</li><li>Team events</li><li>Growth opportunities</li></ul>Working Conditions<ul><li>Fully remote position within California.</li><li>Regular virtual meetings and collaboration with leadership and HR partners.</li><li>Occasional travel for meetings, training sessions, or company events.</li></ul>Equal Opportunity Employer<p>Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.</p>Job Application &amp; Offer Disclaimer<p>Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. Employment offers are contingent upon meeting role qualifications and successfully completing all required recruitment steps, which may include:</p><ul><li>Submission of an internal application</li><li>Recruiter pre-screen</li><li>Skills assessment if applicable</li><li>Final interview with hiring leadership</li><li>Formal verbal offer from authorized hiring representatives</li></ul><p>Important Notice: Any communication claiming to represent Pacific Health Group that bypasses this process is not authorized.</p>AI &amp; Human Interaction in Recruitment<p>Pacific Health Group uses AI tools to assist with resume matching based on qualifications, skills, and location. All qualified applications are reviewed by our recruiting and HR team to ensure fair, equitable, and human-centered hiring decisions.</p><p></p>