Director, Growth - Health Plan Partnership Strategy at Pelago

Worldwide

Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! Overview of the Role... We’re hiring a Director of Growth - Health Plan and Partnership Strategy to own and grow relationships after initial launch. You will manage a portfolio of health plans and partners, driving sustained engagement, generating measurable utilization over time, and driving scalability and strategic initiatives. This role requires strong ownership and rigor, along with a proven ability to drive outcomes within a portfolio. You will lead strategic planning conversations, coordinate cross-functional execution, and ensure each partnership delivers clear, measurable impact. You’ll operate as the owner of your accounts: protecting retention, increasing engagement depth, expanding campaign scope, and translating client commitment into sustained engagement. In this role you will… Own a portfolio of health plan and partner accounts post-launch, service as the primary relationship owner responsible for retention, engagement, and long-term account health. Lead structured business reviews, strategic planning sessions, and annual account planning with external stakeholders to align on goals, surface opportunities, and demonstrate ROI. Identify and pursue growth opportunities within existing accounts increasing campaign scope, broadening stakeholder engagement, and deepening the partnership over time. Coordinate cross-functional execution across internal teams (product, clinical, marketing, operations) to ensure partner commitments are delivered on time and with clear impact. Own performance-based metrics tied to account growth, retention, and utilization; proactively manage risks and escalate where needed to protect and grow the book of business. Navigate complex, multi-stakeholder environments at health plans — building relationships across clinical, operational, and executive levels to drive alignment and sustained adoption. Maintain rigorous pipeline and account hygiene in Salesforce, tracking engagement activity, forecasting renewal and expansion opportunities, and supporting leadership reporting. Contribute to scalability initiatives by identifying patterns across accounts and partnering with internal teams to build repeatable playbooks, processes, and tools. The background we are looking for... 5+ years of experience in B2B roles: account management, customer success, or partnership management, with demonstrated success growing and retaining existing accounts. 5+ years owning performance-based metrics tied to account growth, retention, engagement, or utilization. 5+ years managing external relationships in complex, multi-stakeholder environments Experience leading structured business reviews, strategic planning conversations, or annual account planning with external stakeholders. Along with proven ability to grow relationships in multi-stakeholder environments. Experience using Salesforce, with the ability to manage a sales pipeline, track performance, and support forecasting Experience as a player coach, managing portfolio, as well as managing individual contributors that own relationships with a portfolio of health plans and/or partners What you’ll love about us… We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. Generous and meaningful equity package Full Medical, Dental, & Vision coverage 401k Plan Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days Paid maternity, paternity & new parent leave Flexible working environment Annual Learning and Development stipend to support continued learning and career development Wellness Reimbursement Program Access to Reproductive & Family Planning Care Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.