Is the Senior Technical Program Manager position at Penguin Ai fully remote?

Yes, this Senior Technical Program Manager position at Penguin Ai is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Senior Technical Program Manager role?

This is a full-time Senior Technical Program Manager position at Penguin Ai.

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You can apply for this Senior Technical Program Manager position by clicking the "Apply Now" button on this page, which will take you to Penguin Ai's application portal.

Senior Technical Program Manager at Penguin Ai

United States

<div><body><hr>Your Epic Quest as Our Senior Technical Program Manager!The Senior Technical Program Manager owns delivery. You are the person standing between a signed contract and a live, value-producing deployment at a health system or payer, and you are accountable for getting from one to the other on time, with the customer still smiling. You’ll run our most complex implementations end to end, drive the engineering work behind them, and be the single voice the customer trusts on status, risk, and what happens next. This role exists because 60-day implementations don’t happen by accident; they happen because someone with real technical depth and real operating rigor makes them happen.<hr>Your Day-to-Day Superpowers: What You’ll Actually Do:Delivery – owning the program end to end<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own the full delivery lifecycle for enterprise customer implementations, from kickoff through go-live and hypercare, against a committed timeline and scope</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Build and run the integrated program plan across Product, Engineering, Data, Clinical, and the customer’s own IT and operations teams; you own the critical path and everyone knows it</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Run the operating cadence – weekly working sessions, executive steering, internal delivery reviews – and keep every one of them decision-oriented, not status theater. </li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Track dependencies, risks, and blockers relentlessly, and escalate early with a proposed answer rather than a problem statement</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own the go-live readiness process: cutover plans, rollback criteria, support handoffs, and the go/no-go call</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Write the doc. Delivery plans, weekly status narratives, risk memos, retrospectives, and correction-of-error reviews that hold up in front of a CEO or a health system CIO</li></ul>Technical – being the technical conscience of the program<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Go deep on the integration architecture for every implementation: EHR connectivity, payer and clearinghouse feeds, API integrations, and the data pipelines underneath them</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Lead technical design discussions with customer IT teams and our engineers; translate requirements into scoped, sequenced engineering work and push back when the ask doesn’t match the architecture</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own environment readiness across the customer’s stack and ours: data access, security reviews, VPN/SFTP/API connectivity, test data, and UAT</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Partner with Security and Compliance to get through customer security questionnaires, HIPAA and SOC 2 reviews, and BAAs without slowing the program down</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Surface where implementations keep hitting the same friction and turn it into product and platform requirements, so the next customer goes faster than the last one</li></ul>Customer – being the face of Penguin from kickoff to go-live<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Serve as the primary point of contact for customer program leadership through the implementation; you set expectations, hold them, and reset them honestly when the facts change</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Present to customer executives, from VP Revenue Cycle to CIO and CMO, with the credibility to explain technical decisions and the judgment to know when not to</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Manage change on the customer’s side: workflow redesign, end-user readiness, and adoption, because a technically perfect deployment nobody uses is a failure</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own the handoff to Customer Success and Support with a clean, documented picture of what was built, what was decided, and what’s still open</li></ul>Scaling delivery – building the machine, not just running it<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Build the reusable implementation playbook: templates, checklists, timelines, and gating criteria that turn our 60-day implementation into a repeatable system rather than a heroic one</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Define delivery metrics (time-to-value, milestone adherence, defect escape rate, customer health) and instrument them so leadership sees delivery health without asking</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Mentor and set the bar for the delivery function as it grows</li></ul><hr>What We're Looking For: Your TPM Arsenal!<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">7+ years as a Technical Program Manager or equivalent at a top-tier technology company – Amazon/AWS, Google, Microsoft, Meta, or peers – where you owned large, cross-functional, customer-committed programs</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Real technical depth: you’ve been a software engineer, solutions architect, or equivalent, or you’ve earned the standing to run design reviews with senior engineers. You read architecture diagrams, API specs, and data models fluently and can spot the gap</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">A track record of delivering enterprise customer implementations or launches with hard external commitments, ideally with health systems, payers, or other large regulated institutions</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Genuine customer presence: you’ve been the primary technical contact for demanding enterprise customers and have run executive steering meetings that ended in decisions</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Exceptional written communication. You can compress a messy program into a onepage narrative that a CEO can act on, and you write status that people actually read</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Bias for action and ownership in the Amazon sense: you run toward the fire, you don’t wait for permission, and you finish what you start</li><li style="font-size:11.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Comfort with ambiguity and pace: you’ve operated where the plan changed weekly and still shipped</li></ul><hr>Bonus Points: Your Secret Weapons!<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;margin:3px 0px;font-size:11.5pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You’ve worked in revenue cycle, utilization management, or prior authorization and have seen what “denied” costs a provider</li><li style="color:black;margin:3px 0px;font-size:11.5pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You’ve delivered AI or ML products into production for enterprise customers and understand what changes when the output isn’t deterministic</li><li style="color:black;margin:3px 0px;font-size:11.5pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You’ve built a delivery function from scratch, not just operated inside one</li><li style="color:black;margin:3px 0px;font-size:11.5pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You hold PMP, SAFe, or similar credentials, and you’d cheerfully trade all of them for one more on-time go-live</li><li style="color:black;margin:3px 0px;font-size:11.5pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You’ve written a correction-of-error document that changed how a team works</li></ul><hr>The Culture Fit: Join Our Colony!You'll waddle with us if:<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You like your coffee with a side of delightful chaos</li><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You're fuelled by complexity and obsessed with delivering amazing results</li><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives</li></ul><hr>Education & Qualifications: Brainiac Basics<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">A Bachelor's degree in a related field</li></ul><hr>Comp & Perks: Because Even Superheroes Need Support!<ul style="font-family:Basel Grotesk,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">Competitive salary: We reward greatness!</li><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">Medical, vision, and dental coverage: Keep you healthy and smiling!</li><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">Generous vacation policy and company holidays: Recharge and conquer!</li><li style="color:black;margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!</li></ul></body></div>

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Remote Opportunity

Senior Technical Program Manager

Join Penguin Ai as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Technical Program Manager

Penguin Ai

Full Time

2 weeks ago

Your Epic Quest as Our Senior Technical Program Manager! The Senior Technical Program Manager owns delivery. You are the person standing between a signed contract and a live, value-producing deployment at a health system or payer, and you are accountable for getting from one to the other on time,…

United States

Operations

Senior

Technical Program Management

Implementation lifecycle

EHR Connectivity

+5 more

Job Description

Your Epic Quest as Our Senior Technical Program Manager!

The Senior Technical Program Manager owns delivery. You are the person standing between a signed contract and a live, value-producing deployment at a health system or payer, and you are accountable for getting from one to the other on time, with the customer still smiling. You’ll run our most complex implementations end to end, drive the engineering work behind them, and be the single voice the customer trusts on status, risk, and what happens next. This role exists because 60-day implementations don’t happen by accident; they happen because someone with real technical depth and real operating rigor makes them happen.

Your Day-to-Day Superpowers: What You’ll Actually Do:

Delivery – owning the program end to end

Own the full delivery lifecycle for enterprise customer implementations, from kickoff through go-live and hypercare, against a committed timeline and scope
Build and run the integrated program plan across Product, Engineering, Data, Clinical, and the customer’s own IT and operations teams; you own the critical path and everyone knows it
Run the operating cadence – weekly working sessions, executive steering, internal delivery reviews – and keep every one of them decision-oriented, not status theater.
Track dependencies, risks, and blockers relentlessly, and escalate early with a proposed answer rather than a problem statement
Own the go-live readiness process: cutover plans, rollback criteria, support handoffs, and the go/no-go call
Write the doc. Delivery plans, weekly status narratives, risk memos, retrospectives, and correction-of-error reviews that hold up in front of a CEO or a health system CIO

Technical – being the technical conscience of the program

Go deep on the integration architecture for every implementation: EHR connectivity, payer and clearinghouse feeds, API integrations, and the data pipelines underneath them
Lead technical design discussions with customer IT teams and our engineers; translate requirements into scoped, sequenced engineering work and push back when the ask doesn’t match the architecture
Own environment readiness across the customer’s stack and ours: data access, security reviews, VPN/SFTP/API connectivity, test data, and UAT
Partner with Security and Compliance to get through customer security questionnaires, HIPAA and SOC 2 reviews, and BAAs without slowing the program down
Surface where implementations keep hitting the same friction and turn it into product and platform requirements, so the next customer goes faster than the last one

Customer – being the face of Penguin from kickoff to go-live

Serve as the primary point of contact for customer program leadership through the implementation; you set expectations, hold them, and reset them honestly when the facts change
Present to customer executives, from VP Revenue Cycle to CIO and CMO, with the credibility to explain technical decisions and the judgment to know when not to
Manage change on the customer’s side: workflow redesign, end-user readiness, and adoption, because a technically perfect deployment nobody uses is a failure
Own the handoff to Customer Success and Support with a clean, documented picture of what was built, what was decided, and what’s still open

Scaling delivery – building the machine, not just running it

Build the reusable implementation playbook: templates, checklists, timelines, and gating criteria that turn our 60-day implementation into a repeatable system rather than a heroic one
Define delivery metrics (time-to-value, milestone adherence, defect escape rate, customer health) and instrument them so leadership sees delivery health without asking
Mentor and set the bar for the delivery function as it grows

What We're Looking For: Your TPM Arsenal!

7+ years as a Technical Program Manager or equivalent at a top-tier technology company – Amazon/AWS, Google, Microsoft, Meta, or peers – where you owned large, cross-functional, customer-committed programs
Real technical depth: you’ve been a software engineer, solutions architect, or equivalent, or you’ve earned the standing to run design reviews with senior engineers. You read architecture diagrams, API specs, and data models fluently and can spot the gap
A track record of delivering enterprise customer implementations or launches with hard external commitments, ideally with health systems, payers, or other large regulated institutions
Genuine customer presence: you’ve been the primary technical contact for demanding enterprise customers and have run executive steering meetings that ended in decisions
Exceptional written communication. You can compress a messy program into a onepage narrative that a CEO can act on, and you write status that people actually read
Bias for action and ownership in the Amazon sense: you run toward the fire, you don’t wait for permission, and you finish what you start
Comfort with ambiguity and pace: you’ve operated where the plan changed weekly and still shipped

Bonus Points: Your Secret Weapons!

You’ve worked in revenue cycle, utilization management, or prior authorization and have seen what “denied” costs a provider
You’ve delivered AI or ML products into production for enterprise customers and understand what changes when the output isn’t deterministic
You’ve built a delivery function from scratch, not just operated inside one
You hold PMP, SAFe, or similar credentials, and you’d cheerfully trade all of them for one more on-time go-live
You’ve written a correction-of-error document that changed how a team works

The Culture Fit: Join Our Colony!

You'll waddle with us if:

You like your coffee with a side of delightful chaos
You're fuelled by complexity and obsessed with delivering amazing results
You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives

Education & Qualifications: Brainiac Basics

A Bachelor's degree in a related field

Comp & Perks: Because Even Superheroes Need Support!

Competitive salary: We reward greatness!
Medical, vision, and dental coverage: Keep you healthy and smiling!
Generous vacation policy and company holidays: Recharge and conquer!
A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!

Requirements

own environment readiness across the customer’s stack and ours: data access, security reviews, vpn/sftp/api connectivity, test data, and uat
partner with security and compliance to get through customer security questionnaires, hipaa and soc 2 reviews, and baas without slowing the program down
serve as the primary point of contact for customer program leadership through the implementation; you set expectations, hold them, and reset them honestly when the facts change
present to customer executives, from vp revenue cycle to cio and cmo, with the credibility to explain technical decisions and the judgment to know when not to
manage change on the customer’s side: workflow redesign, end-user readiness, and adoption, because a technically perfect deployment nobody uses is a failure
own the handoff to customer success and support with a clean, documented picture of what was built, what was decided, and what’s still open
build the reusable implementation playbook: templates, checklists, timelines, and gating criteria that turn our 60-day implementation into a repeatable system rather than a heroic one
define delivery metrics (time-to-value, milestone adherence, defect escape rate, customer health) and instrument them so leadership sees delivery health without asking

Skills

Technical Program Management

Implementation lifecycle

EHR Connectivity

API integrations

Data Pipelines

Stakeholder Management

Risk Management

Project planning

Ready to Apply?

Join Penguin Ai today

Posted 2 weeks ago

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