Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California at Percepta

United States

Your potential has a place here with TTEC’s award winning employment experience. As a Mandarin-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll Be Doing Do you have a passion for helping others and providing peace of mind? In this role, you’ll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming calls from customers Engage thoughtfully with customers to understand their needs Conduct research across multiple systems to resolve questions Provide clear, accurate information to help consumers navigate healthcare options Manage a high volume of interactions while maintaining quality and professionalism Follow a set schedule, including designated breaks and lunches What You Bring to the Role At least 6 months of customer service experience Bilingual in English and Mandarin High school diploma or equivalent Strong empathy, patience, and attentiveness to customer’s needs Comfort working with computer systems and Windows based applications A distraction free, designated home workspace A secure, high speed wired internet connection (minimum 25 mbps) What You Can Expect Supportive of your career and professional development Full, engaging days spent supporting meaningful consumer interactions An inclusive, community minded culture where giving back is encouraged A global team of curious lifelong learners guided by our company values Base hourly wage starting at $22.65. And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.