Is the Senior Customer Service Representative - Remote in Maryland position at Percepta fully remote?

Yes, this Senior Customer Service Representative - Remote in Maryland position at Percepta is a remote position. The role is available for candidates in United States.

What are the main requirements for the Senior Customer Service Representative - Remote in Maryland role?

Key requirements include: 2+ years of customer service experience in a call center or telecommunications, High school diploma or equivalent, Computer experience, and more.

What benefits does Percepta offer for this position?

Percepta offers the following benefits: Paid Time Off, Tuition Reimbursement.

Senior Customer Service Representative - Remote in Maryland at Percepta

United States

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers</li><li>Conduct research to provide answers for customers to resolve their issues</li></ul>What You Bring to the Role<ul><li>2+years of customer service experience in a call center or telecommunications</li><li>2+ years of accounting experience or equivalent explaining financial information</li><li>High school diploma or equivalent</li><li>Computer experience</li><li>High speed internet (>15 mbps)</li></ul>What You Can Expect<ul><li>A remote role with limited in person requirements - including travel to Annapolis, MD for pre employment steps and equipment pickup</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community-minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Base wage of $20 per hour plus performance bonus opportunities</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li></ul>Visit <a href="https://www.ttecjobs.com/en/us-employee-benefits">https://www.ttecjobs.com/en/us-employee-benefits</a> for more information.A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Remote Opportunity

Senior Customer Service Representative - Remote in Maryland

Q: Is this a full-time or part-time Senior Customer Service Representative - Remote in Maryland role?

This is a full-time Senior Customer Service Representative - Remote in Maryland position at Percepta.

Q: How do I apply for the Senior Customer Service Representative - Remote in Maryland position at Percepta?

You can apply for this Senior Customer Service Representative - Remote in Maryland position by clicking the "Apply Now" button on this page, which will take you to Percepta's application portal.

Join Percepta as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Customer Service Representative - Remote in Maryland

Percepta

Full Time

$60,000 - $100,000*

6 months ago

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken.

United States

Customer Success

Mid

Customer Service

Problem Solving

Communication

+5 more

Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

2+years of customer service experience in a call center or telecommunications
2+ years of accounting experience or equivalent explaining financial information
High school diploma or equivalent
Computer experience
High speed internet (>15 mbps)

What You Can Expect

A remote role with limited in person requirements - including travel to Annapolis, MD for pre employment steps and equipment pickup
Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $20 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Requirements

2+ years of customer service experience in a call center or telecommunications
High school diploma or equivalent
Computer experience
High speed internet (>15 mbps)
Ability to resolve escalated or complex calls from customers
Passion for helping others and giving them peace of mind

Benefits

Paid Time Off
Tuition Reimbursement

Skills

Customer Service

Problem Solving

Communication

Accounting

Financial Information Explanation

Research

Computer Experience

Call Center Experience

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Percepta today

Salary Range (AI-Estimated)*

$60,000 - $100,000

60% confidence

Posted 6 months ago

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