Accounts Receivable Specialist at Ping Identity

United States

$58.916k - $65.8k

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Accounts Receivable Specialist position is essential to driving the efficiency and accuracy of our customer invoicing and supporting our collections processes. This is a processing-focused, transactional role with a clearly defined scope and limited expectations for mobility, ideal for someone who enjoys structured, repetitive work and takes pride in getting the details right. As an Accounts Receivable Staff you will be part of a team that ensures customer invoices are created and issued accurately and on time, supports collection activities, and provides clear visibility into Ping’s receivables. Reporting to the Supervisor, Accounts Receivable this position works cross-functionally with the Revenue Accounting, Billing, Collections, Sales Operations, and Sales teams. You will: Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields Generate invoices for new subscriptions, renewals and recurring billing schedulesReview draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures. Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow You have: 1–3 years of experience in a billing, accounts receivable, accounts payable or similar transactional role, or equivalent combination of experience and education Strong attention to detail with the ability to spot discrepancies in customer names, amounts, dates, and purchase orders Comfort working from clearly defined procedures and checklists, with a preference for structured, repetitive work and consistent execution Basic to intermediate Excel skills (for example, filters, sorting, simple formulas) and prior experience working in at least one ERP or billing system; NetSuite experience is a plus Good written communication skills with the ability to send clear, professional emails to customers and internal partners. Reliable organizational and time-management skills, including the ability to handle higher invoice volumes around quarter-end while maintaining accuracy. A positive, collaborative mindset and willingness to partner closely with Revenue, Billing, and Collections to meet team objectives. You have an advantage if: You have prior experience uploading invoices to customer vendor portals and resolving basic portal errors or rejections You have worked in a software or SaaS environment and are familiar with subscription or recurring billing models You have experience supporting collections (for example, sending reminder notices or tracking customer responses) using standard templates or scripts. Salary Range $58,916.00 - $65,800.00 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.