Strategic Solutions Manager (Insurance Carrier & Restoration Markets) at PLNAR
United States
<p>PLNAR is seeking a Strategic Solutions Manager to work across two critical segments of the claims ecosystem:</p><ul><li>Insurance Carriers</li><li>Restoration / Water Mitigation Companies</li></ul><p>This role sits at the intersection of consulting, technical sales, and strategic account management.</p><p>You will work closely with customers to understand their workflows, demonstrate PLNAR’s capabilities, and help them adopt solutions that improve claim documentation, estimating, and decision-making.</p><p>What You’ll Do</p><p>Partner with Strategic Customers</p><ul><li>Manage and grow relationships with insurance carriers and restoration organizations</li><li>Serve as a trusted advisor to claims leaders, adjusters, operations teams, and executives</li><li>Help customers evaluate how PLNAR can improve claim workflows and operational efficiency</li></ul><p> </p><p>Drive Product Adoption & Expansion</p><ul><li>Introduce customers to new PLNAR capabilities as they launch</li><li>Identify opportunities to expand usage across teams, departments, and workflows</li><li>Support renewal and expansion conversations</li></ul><p> </p><p>Deliver Consultative Solutions</p><ul><li>Understand customer claims workflows and operational challenges</li><li>Demonstrate how PLNAR technology fits into the claims lifecycle</li><li>Provide strategic recommendations on how to deploy and scale PLNAR solutions</li></ul><p> </p><p>Become a PLNAR Product Expert</p><ul><li>Develop deep understanding of PLNAR’s technology and roadmap • Translate technical capabilities into clear business value for customers</li><li>Stay current on industry trends in claims technology and property documentation</li></ul><p> </p><p>Monitor Customer Success</p><ul><li>Track product adoption, usage trends, and customer outcomes</li><li>Deliver Quarterly Business Reviews (QBRs) and strategic planning sessions</li></ul><p> </p><p>Collaborate Internally</p><ul><li>Work closely with Product, Engineering, and Leadership teams • Provide customer-driven insights that influence product development</li></ul> <ul><li>3+ years experience in insurance, consulting, or technology roles supporting property claims</li><li>Experience working with insurance carriers, adjusters, or restoration companies</li><li>Ability to understand customer workflows and recommend solutions</li><li>Comfortable engaging both operational users and business owners</li><li>Interested in understanding how new technology works</li><li>Excited about working in an environment where new products launch frequently</li><li>Strong interpersonal skills and ability to build long-term trusted partnerships</li><li>Comfortable working in a fast-moving startup environment</li><li>Able to operate independently in a remote role</li><li>Experience with CRM systems and account planning tools</li><li>Strong interdisciplinary technical skills across SaaS products</li><li>Ability to travel 10-20%</li></ul> <ul><li>Work at the forefront of AI-driven property claims technology</li><li>Engage with both insurance carriers and restoration leaders shaping the future of claims</li><li>Help bring innovative products to market and see their real-world impact</li><li>Join a fast-growing InsurTech company with significant growth potential</li><li>Remote-first culture with autonomy and accountability</li><li>Private Health Insurance</li><li>Unlimited PTO</li><li>Variable compensation available</li></ul>
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