Is the People Operations Analyst position at Porch Group fully remote?

Yes, this People Operations Analyst position at Porch Group is a remote position. The role is available for candidates in India.

Is this a full-time or part-time People Operations Analyst role?

This is a full-time People Operations Analyst position at Porch Group.

What are the main requirements for the People Operations Analyst role?

Key requirements include: Process employee lifecycle transactions with high accuracy and confidentiality, Maintain complete and accurate employee records and documentation, Generate recurring and ad-hoc People Operations reports, and more.

What benefits does Porch Group offer for this position?

Porch Group offers the following benefits: Health Insurance, Dental Insurance, Disability Insurance, Employee Assistance Program, Flexible Hours, Paid Time Off.

How do I apply for the People Operations Analyst position at Porch Group?

You can apply for this People Operations Analyst position by clicking the "Apply Now" button on this page, which will take you to Porch Group's application portal.

People Operations Analyst at Porch Group

India

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole homeAs a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: People Operations AnalystLocation: India Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our People Operations AnalystThe People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on providing Tier 2/3 People Operations support through a ticketing system, maintaining accurate data in HR systems, supporting payroll and benefits operations, and partnering with U.S.-based stakeholders. The position requires working night shifts aligned withU.S. business hours.What You’ll Do As A People Operations AnalystEmployee Lifecycle & HR Operations <ul><li>Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events with a high degree of accuracy and confidentiality.</li><li>Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to ensure data integrity.</li><li>Generate recurring and ad-hoc People Operations reports to support business and compliance needs.</li></ul><h3>Support & Ticket Management</h3><ul><li>Serve as the first point of contact for employee and manager inquiries submitted throughServiceDesk or a similar ticketing system.</li><li>Respond to and resolve People Operations tickets in a timely, professional, andcustomer-focused manner.</li><li>Triage issues appropriately and escalate complex or sensitive matters to the appropriatePeople team partners.</li><li>Monitor ticket queues during U.S. business hours and ensure adherence to service levelexpectations.</li></ul><h3>Employee Support </h3><ul><li>Provide operational and policy support to U.S. and India employees, ensuring accurateand timely resolution of inquiries.</li><li>Partner with U.S.-based teams to resolve cross-border support needs.</li><li>Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.</li></ul><h3>Payroll, Benefits & Compliance Support </h3><ul><li>Provide backup and support to India payroll partner to ensure accurate and timely payroll processing. </li><li>Support benefits enrollment and respond to employee benefits inquiries. </li><li>Ensure day-to-day People Operations activities comply with labor laws, statutory requirements, and company policies.</li></ul><h3>Process Improvement & Documentation </h3><ul><li>Identify opportunities to improve People Operations processes, service delivery, and system usage. </li><li>Create, maintain, and update standard operating procedures (SOPs), knowledge base articles, and process documentation. · Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.</li></ul>What You Will Bring As A People Operations Analyst<ul><li>Bachelor's or master's degree in related field (or four years of equivalent work experience)</li><li>Ability and willingness to work the night shift (U.S. daytime hours) on a recurring basis.</li><li>Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.</li><li>2–4+ years of experience in People Operations, HR Shared Services, or HR Support. </li><li>Strong attention to detail with the ability to identify inconsistencies or data issues. </li><li>Ability to protect confidential information and manage sensitive employee data responsibly.</li></ul><ul><li>Nice To Have: <ul><li>Workday experience (HRIS transactions, reporting, audits). </li><li>Advanced Excel/Google Sheets skills. </li><li>Experience partnering with payroll and benefits vendors. </li><li>Exposure to compliance-related topics (India statutory requirements, audits, data governance).</li></ul></li></ul><ul><li>Proven experience working with US based business teams. </li><li>Excellent written and communication skills in English language.</li><li>This role requires full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.</li><li>Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload </li></ul>Operational & Technical Skills <ul><li>Strong working knowledge of People Operations processes and HR shared services environments.</li><li>Experience working in a ticket-based support model, including intake, triage, and resolution of Tier 2/3 requests.</li><li>Ability to quickly learn and navigate HR systems (Workday experience preferred).</li><li>Proficiency with spreadsheets and data validation techniques.</li></ul><h3>Customer Service & Communication </h3><ul><li>Strong customer service orientation with the ability to communicate clearly, professionally, and empathetically.</li><li>Excellent written and verbal communication skills in English, with experience supporting global or U.S.-based employees.</li><li>Ability to explain policies and processes in a clear, accessible way.</li></ul><h3>Analytical & Problem-Solving Skills</h3><ul><li>High attention to detail and ability to identify data inconsistencies or process gaps.</li><li>Sound judgment when handling sensitive employee issues and confidential information.</li><li>Ability to prioritize work effectively in a fast-paced, high-volume support environment.</li></ul><h3>Work Style & Collaboration </h3><ul><li>Ability and willingness to work night shifts aligned to U.S. business hours.</li><li>Strong collaboration skills and comfort working across time zones and functions.</li><li>Proactive, adaptable, and comfortable operating in an evolving People Operations environment</li></ul>The application window for this position is anticipated to close in 2 weeks (10 business days) from Feb 21, 2025. Please know this may change based on business and interviewing needs.What You Will Get As A Porch Group Team Member Pay Range*: 1,068,800 - 1,496,300 INR annually *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. <ul><li>Our benefits include medical insurance, accident insurance and retiral benefits. </li><li>Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events. </li></ul>#LI-DG1 #LI-REMOTEWhat’s next?Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Apply Now

Remote Opportunity

People Operations Analyst

Join Porch Group as a mid professional working remotely from India. Explore the role, benefits, and apply in one place.

People Operations Analyst

Porch Group

Full Time

$60,000 - $100,000*

8 months ago

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship.

India

Human Resources

Mid

HR Systems

Payroll

Ticketing System

+3 more

Job Description

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: People Operations Analyst

Location: India
Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our People Operations Analyst

The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on providing Tier 2/3 People Operations support through a ticketing system, maintaining accurate data in HR systems, supporting payroll and benefits operations, and partnering with U.S.-based stakeholders. The position requires working night shifts aligned with

U.S. business hours.

What You’ll Do As A People Operations Analyst

Employee Lifecycle & HR Operations

Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events with a high degree of accuracy and confidentiality.
Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to ensure data integrity.
Generate recurring and ad-hoc People Operations reports to support business and compliance needs.

Support & Ticket Management

Serve as the first point of contact for employee and manager inquiries submitted through
ServiceDesk or a similar ticketing system.
Respond to and resolve People Operations tickets in a timely, professional, and
customer-focused manner.
Triage issues appropriately and escalate complex or sensitive matters to the appropriate
People team partners.
Monitor ticket queues during U.S. business hours and ensure adherence to service level
expectations.

Employee Support

Provide operational and policy support to U.S. and India employees, ensuring accurate
and timely resolution of inquiries.
Partner with U.S.-based teams to resolve cross-border support needs.
Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.

Payroll, Benefits & Compliance Support

Provide backup and support to India payroll partner to ensure accurate and timely payroll processing.
Support benefits enrollment and respond to employee benefits inquiries.
Ensure day-to-day People Operations activities comply with labor laws, statutory requirements, and company policies.

Process Improvement & Documentation

Identify opportunities to improve People Operations processes, service delivery, and system usage.
Create, maintain, and update standard operating procedures (SOPs), knowledge base articles, and process documentation. · Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

What You Will Bring As A People Operations Analyst

Bachelor's or master's degree in related field (or four years of equivalent work experience)
Ability and willingness to work the night shift (U.S. daytime hours) on a recurring basis.
Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
2–4+ years of experience in People Operations, HR Shared Services, or HR Support.
Strong attention to detail with the ability to identify inconsistencies or data issues.
Ability to protect confidential information and manage sensitive employee data responsibly.

Nice To Have:
- Workday experience (HRIS transactions, reporting, audits).
- Advanced Excel/Google Sheets skills.
- Experience partnering with payroll and benefits vendors.
- Exposure to compliance-related topics (India statutory requirements, audits, data governance).

Proven experience working with US based business teams. 
Excellent written and communication skills in English language.
This role requires full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Operational & Technical Skills

Strong working knowledge of People Operations processes and HR shared services environments.
Experience working in a ticket-based support model, including intake, triage, and resolution of Tier 2/3 requests.
Ability to quickly learn and navigate HR systems (Workday experience preferred).
Proficiency with spreadsheets and data validation techniques.

Customer Service & Communication

Strong customer service orientation with the ability to communicate clearly, professionally, and empathetically.
Excellent written and verbal communication skills in English, with experience supporting global or U.S.-based employees.
Ability to explain policies and processes in a clear, accessible way.

Analytical & Problem-Solving Skills

High attention to detail and ability to identify data inconsistencies or process gaps.
Sound judgment when handling sensitive employee issues and confidential information.
Ability to prioritize work effectively in a fast-paced, high-volume support environment.

Work Style & Collaboration

Ability and willingness to work night shifts aligned to U.S. business hours.
Strong collaboration skills and comfort working across time zones and functions.
Proactive, adaptable, and comfortable operating in an evolving People Operations environment

The application window for this position is anticipated to close in 2 weeks (10 business days) from Feb 21, 2025. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Pay Range*: 1,068,800 - 1,496,300 INR annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits include medical insurance, accident insurance and retiral benefits.
Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

#LI-DG1
#LI-REMOTE

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Requirements

Process employee lifecycle transactions with high accuracy and confidentiality
Maintain complete and accurate employee records and documentation
Generate recurring and ad-hoc People Operations reports
Serve as the first point of contact for employee and manager inquiries
Respond to and resolve People Operations tickets in a timely and professional manner

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Employee Assistance Program
Flexible Hours
Paid Time Off

Skills

HR Systems

Payroll

Ticketing System

Data Integrity

Report Generation

Benefits operations

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Porch Group today

Salary Range (AI-Estimated)*

$60,000 - $100,000

80% confidence

Posted 8 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Mortgage Processor

American National Bank & Trust

Full Time

Just now

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

1 hour ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

1 hour ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

2 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

2 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Channel Account Manager

CoreView

Full Time

2 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

3 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

3 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

3 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

3 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

3 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

3 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more

People Operations Analyst

People Operations Analyst

Job Description

Support & Ticket Management

Employee Support

Payroll, Benefits & Compliance Support ​

Process Improvement & Documentation

Customer Service & Communication

Analytical & Problem-Solving Skills

Work Style & Collaboration

Requirements

Benefits

Skills

Ready to Apply?

Explore more remote openings

Mortgage Processor

Senior Communications Specialist

Area Sales Manager - Pacific Northwest

Account Executive

Senior Site Reliability Engineer Lead

Channel Account Manager

Staff Data Scientist

Staff Data Scientist

AI Product Lead, AI Experience & Quality

Senior Applied AI Engineer, Agent Quality & Evaluations

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Solutions Engineer

Payroll, Benefits & Compliance Support