Is the District Manager position at Prometric fully remote?

Yes, this District Manager position at Prometric is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time District Manager role?

This is a full-time District Manager position at Prometric.

What are the main requirements for the District Manager role?

Key requirements include: must live within one of the states in your portfolio of test centers. for this position, you must reside in one of the following states: north carolina, south carolina, virginia, or west virginia, must be able to travel at least once per month to visit test centers within your territory., conducive work-from-home environment. this is a 100% remote role. prometric offers $500 towards office equipment and provides your laptop., and more.

What is the salary range for the District Manager position?

The salary range for this District Manager role is $55k - $60k.

How do I apply for the District Manager position at Prometric?

You can apply for this District Manager position by clicking the "Apply Now" button on this page, which will take you to Prometric's application portal.

District Manager at Prometric

United States

$55k - $60k

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.    Job Title:                 District Manager Reports to:              Sr Manager, Channel Operations  Department:            Channel Operations Location:                 Remote with some Travel  Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of Prometric in Test Centers around the world. They are professionals who have a passion for superior customer service, supporting people who are taking life-changing exams.  If you want to make a difference in people’s lives daily, read on and <a rel="noopener" href="https://www.prometric.com/test-takers/what-expect" target="_blank">click here</a> to see the test taker experience.   As a District Manager (DM) you will support day-to-day operations for a portfolio of Test Centers. Duties will range from helping your team advance their career down to helping your team establish a weekly schedule. This is a 100% remote role with an expectation of frequent travel within and outside of your territory to help advance operations and trust through face-to-face interactions. If you like to travel, meet new people, and make a positive impact on people’s lives every day, this could be the job for you! Responsibilities <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Supervise TCMs and TCAs (when Test Centers don’t have a manager) and the day-to-day running of the test center</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications </li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Screen, interview, and hire new TCMs and TCAs</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Train TCMs and TCAs to use Prometric’s learning and development tools to ensure that they are competent and certified in proctoring standards </li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Prepare and/or support the preparation of staff schedules</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience </li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Actively check-in and proctor candidates when visiting or working at a Test Center</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team.  </li> </ul>   Requirements / Must Have <ul style="margin-bottom: 8pt; margin-top: 0px;"> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Must live within one of the states in your portfolio of Test Centers. For this position, you must reside in one of the following states: North Carolina, South Carolina, Virginia, or West Virginia</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Must be able to travel at least once per month to visit Test Centers within your territory.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Must have the ability to travel up to 32 days (Thurs – Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers.</li> <li style="margin: 12pt 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Conducive work-from-home environment. This is a 100% remote role. Prometric offers $500 towards office equipment and provides your laptop.</li> </ul>               Knowledge, Skills, & Experience <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">High School Diploma required; college degree and/or equivalent work experience preferred</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">2-3 years of customer service experience</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">2-3 years of management or supervisory experience</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">General business acumen and understanding of operational metrics & financial performance</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Experience in interviewing, hiring and onboarding new employees for various shifts </li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Excellent verbal and written communication skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;">Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing) </li> </ul>Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Apply Now

Remote Opportunity

District Manager

Join Prometric as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

District Manager

Prometric

Full Time

$55k - $60k

3 weeks ago

United States

Engineering

Mid

Customer Service

Performance management

Coaching

+5 more

Job Description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title:  District Manager

Reports to: Sr Manager, Channel Operations

Department: Channel Operations

Location:  Remote with some Travel

Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of Prometric in Test Centers around the world. They are professionals who have a passion for superior customer service, supporting people who are taking life-changing exams. If you want to make a difference in people’s lives daily, read on and click here to see the test taker experience.

As a District Manager (DM) you will support day-to-day operations for a portfolio of Test Centers. Duties will range from helping your team advance their career down to helping your team establish a weekly schedule. This is a 100% remote role with an expectation of frequent travel within and outside of your territory to help advance operations and trust through face-to-face interactions.

If you like to travel, meet new people, and make a positive impact on people’s lives every day, this could be the job for you!

Responsibilities

Supervise TCMs and TCAs (when Test Centers don’t have a manager) and the day-to-day running of the test center
Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications
Screen, interview, and hire new TCMs and TCAs
Train TCMs and TCAs to use Prometric’s learning and development tools to ensure that they are competent and certified in proctoring standards
Prepare and/or support the preparation of staff schedules
Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience
Actively check-in and proctor candidates when visiting or working at a Test Center
Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team.

Requirements / Must Have

Must live within one of the states in your portfolio of Test Centers. For this position, you must reside in one of the following states: North Carolina, South Carolina, Virginia, or West Virginia
Must be able to travel at least once per month to visit Test Centers within your territory.
Must have the ability to travel up to 32 days (Thurs – Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers.
Conducive work-from-home environment. This is a 100% remote role. Prometric offers $500 towards office equipment and provides your laptop.

Knowledge, Skills, & Experience

High School Diploma required; college degree and/or equivalent work experience preferred
2-3 years of customer service experience
2-3 years of management or supervisory experience
General business acumen and understanding of operational metrics & financial performance
Experience in interviewing, hiring and onboarding new employees for various shifts
Excellent verbal and written communication skills
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing)

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Requirements

must live within one of the states in your portfolio of test centers. for this position, you must reside in one of the following states: north carolina, south carolina, virginia, or west virginia
must be able to travel at least once per month to visit test centers within your territory.
conducive work-from-home environment. this is a 100% remote role. prometric offers $500 towards office equipment and provides your laptop.
2-3 years of customer service experience
2-3 years of management or supervisory experience
general business acumen and understanding of operational metrics & financial performance
experience in interviewing, hiring and onboarding new employees for various shifts
excellent verbal and written communication skills

Skills

Customer Service

Performance management

Coaching

Training

Hiring

onboarding

operational metrics

Staff scheduling

Ready to Apply?

Join Prometric today

Salary Range

$55k - $60k

Posted 3 weeks ago

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