Team Lead, Project Management at Quince

United States

$80k - $100k

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. Role Overview We are seeking a Team Lead, Project Management who is a seasoned people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You have a proven track record of managing remote teams, ideally in a fast-paced, digital-first environment. You are a "people-first" leader who balances empathy with accountability, knows how to motivate and coach, and thrives on solving problems creatively. You are ultimately accountable for the customer experience delivered by your team; you are data-informed, tech-savvy, and love transforming complex challenges into operational opportunities. Key Responsibilities People Leadership & Development Team Management: Lead, mentor, and develop a team of US-based Project Managers focused on B2B orders. Culture Building: Foster a culture of ownership, growth, and accountability through regular coaching, feedback, and structured performance reviews. Performance Management: Monitor individual performance against key metrics. Implement swift, proactive action plans for continuous improvement and address underperformance immediately to ensure the customer experience is protected. Talent Acquisition: Assist with hiring, onboarding, and training, ensuring new hires are fully aligned with company values and operational standards. Operational Support: Conduct regular 1:1s, maintain 30/60/90-day onboarding documentation for new joiners, and manage team coverage/schedules. Operational Excellence & Process Management Performance Tracking: Drive team KPIs (On-Time Delivery, Quality Assurance, Response Time, and Escalation Management) through data-driven action plans. Escalation Oversight: Serve as the final point of escalation for complex issues, ensuring prompt, professional resolution. Cross-Functional Collaboration: Partner with Product, Logistics, and Marketing teams to identify customer pain points and provide feedback that drives process improvements. Hands-on Contribution: Maintain expertise in our processes by managing a select portfolio of projects independently. Note: When team size is below 5 Project Managers, you will be expected to absorb a portion of the individual contributor workload. Operational Expectations Success in this role requires consistent diligence and process hygiene. You will be expected to: Communication & Engagement: Engage with your team daily to provide support, answer questions, and address blockers. Task & Email Management: Respond to all assigned tasks within established SLAs and address emails/requests for assistance within the same business day. Process Hygiene: File JIRA tickets for all team-related issues to ensure visibility and tracking. Co-lead weekly PM team meetings. Maintain transparent communication with leadership regarding attrition risks and performance concerns. Hiring: Attend all scheduled interviews and submit a completed scorecard within one hour of the interview’s conclusion. Special Projects: Lead or participate in cross-functional initiatives designed to elevate the customer journey, reduce friction, and increase retention. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $80,000—$100,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.