Inside Sales Representative at Resource Label Group
United States
$60k - $75k
<div> <p>The Inside Sales Representative drives customer retention and growth by converting corporate-generated leads, managing a portfolio of small to medium-sized accounts, and creating new opportunities within the existing customer base.</p> <p> </p> <p>This role owns opportunities from inquiry through quote, order, and post-shipment follow-up, with an emphasis on speed, competitive solutions, disciplined follow-through, and an exceptional customer experience.</p> <p> </p> <p>This is an ideal development role for a motivated sales or service professional who wants to strengthen technical, commercial, and account-management skills that can lead to a future outside sales opportunity with RLG. This will be a remote role in the West region, with a travel expectation of 25% within the region. During onboarding, this role may have more consistent travel to regional plants to support training.</p> <p> </p> <p><strong>Essential Duties & Responsibilities</strong></p> <ul> <li>Serve as the primary contact for assigned opportunities generated through RLG corporate lead development; quickly qualify needs and move viable opportunities forward.</li> <li>Gather complete specifications and coordinate with estimating, operations, technical teams, and other resources to deliver accurate, competitive quotes quickly.</li> <li>Follow up consistently on open quotes, address questions and objections, and convert opportunities into new business.</li> <li>Manage an assigned portfolio of small to medium-sized accounts, maintaining regular outreach to strengthen relationships, encourage repeat orders, and protect customer retention.</li> <li>Identify growth opportunities within existing accounts, including new products, applications, locations, and cross-selling opportunities across RLG capabilities.</li> <li>Monitor ordering patterns and proactively re-engage customers when activity declines or retention risk is identified.</li> <li>Follow up after shipment to confirm successful delivery, resolve concerns, and ensure an excellent customer experience.</li> <li>Maintain accurate Salesforce CRM records, pipeline activity, quote status, customer information, and sales forecasts.</li> <li>Partner cross-functionally to resolve customer issues and deliver on commitments.</li> <li>Maintain strong knowledge of RLG products and capabilities, including pressure-sensitive labels, shrink sleeves, RFID and smart labels, flexible packaging, durable and engineered solutions, extended-content labels, sustainable products, embellishments, and related services.</li> <li>Meet or exceed assigned sales, conversion, retention, and account-growth targets.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor's degree or equivalent relevant experience in sales, account management, customer service, or another customer-facing commercial role.</li> <li>2+ years of inside sales, account management, business development, or related customer-facing experience preferred.</li> <li>Driven to win, exceed targets, and take ownership of results while working independently.</li> <li>Strong sense of urgency with the ability to manage multiple quotes, opportunities, customers, and deadlines in a fast-paced environment.</li> <li>Excellent communication, relationship-building, negotiation, active-listening, and follow-up skills.</li> <li>Customer-focused mindset with a genuine commitment to responsiveness, accuracy, and service.</li> <li>Strong technology skills, including experience with Salesforce or other CRM systems and Microsoft Office applications.</li> <li>Label, packaging, printing, or manufacturing experience preferred, with the ability to quickly build technical product knowledge.</li> </ul> <p><strong>What Success Looks Like</strong></p> <ul> <li>New business and revenue growth</li> <li>Fast, competitive quoting and strong quote conversion</li> <li>Customer retention and repeat orders</li> <li>Growth within the assigned account base</li> <li>Consistent pipeline and CRM management</li> <li>Responsive, proactive customer communication</li> <li>Effective post-shipment follow-up</li> <li>Achievement or exceedance of sales targets</li> </ul> <p><strong>Posted Pay Range: </strong>60,000 – 75,000</p> </div>
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