Program Manager, Strategic Partnerships at RevolutionParts
United States
<div><span style="background-color: rgb(249, 249, 249); color: rgb(85, 86, 89);">RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.</span></div><div><br></div><h4><strong style="background-color: transparent; color: rgb(0, 0, 0);">The Role</strong></h4><div><span style="background-color: transparent; color: rgb(57, 57, 57);">RevolutionParts is seeking an experienced Program Manager (Account Manager) to own the end-to-end success of our largest and most strategic OEM and Auto Group partnerships. Operating as the general manager of assigned partner programs, the Program Manager is accountable for overall business performance, including revenue growth, profitability, operational excellence, partner retention, and contractual commitments.</span></div><div><span style="background-color: transparent; color: rgb(57, 57, 57);">This role goes beyond traditional account management. The Program Manager proactively develops and executes program strategies, establishes business objectives, leads cross-functional initiatives, and drives accountability across internal and external teams to deliver measurable results. The Program Manager is not simply responsible for managing relationships or coordinating activities. They are accountable for leading the program, driving business outcomes, and ensuring successful execution across the organization.</span></div><div><span style="background-color: transparent; color: rgb(57, 57, 57);">The ideal candidate combines strong automotive industry knowledge, business and financial acumen, executive relationship management, and disciplined execution to maximize value for our partners and RevolutionParts.</span></div><h1><br></h1><div><strong>AI Fluency & Modern Tooling</strong></div><div>At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.</div><div>This includes:</div><ul><li class="">Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving</li><li class="">Exercising strong judgment around data privacy, accuracy, and ethical use</li><li class="">Continuously learning and adapting as AI capabilities evolve</li></ul><div>Proven examples of using AI to improve outcomes in prior roles is expected.</div><div><br></div><h4><strong style="background-color: transparent; color: rgb(0, 0, 0);">Key Responsibilities</strong></h4><ul><li class=""><span style="background-color: transparent;">Own assigned OEM and Auto Group programs from onboarding through growth, optimization, renewal, and expansion in order to give each partner program a single accountable owner across its full lifecycle, so nothing falls between handoffs.</span></li><li class=""><span style="background-color: transparent;">Develop and execute annual business plans, including strategic priorities, financial objectives, operational KPIs, and growth initiatives in order to align each program to clear, measurable goals instead of reactive day-to-day management.</span></li><li class=""><span style="background-color: transparent;">Maintain accountability for overall program health, business performance, contractual commitments, and partner success in order to ensure commitments to partners are met and issues surface early rather than at renewal.</span></li><li class=""><span style="background-color: transparent;">Drive program GMV, revenue growth, profitability, and expansion opportunities across eCommerce and marketplace channels in order to grow the value of each partnership for both the partner and RevolutionParts.</span></li><li class=""><span style="background-color: transparent;">Own program forecasting, performance analysis, and financial planning in partnership with Finance and Analytics in order to give leadership a reliable view of program performance and what to expect next.</span></li><li class=""><span style="background-color: transparent;">Identify growth opportunities, build business cases, and translate performance insights into actionable strategies in order to turn program data into prioritized growth initiatives.</span></li><li class=""><span style="background-color: transparent;">Lead cross-functional initiatives involving Product, Engineering, Marketing, Operations, Support, and other internal teams in order to mobilize teams that do not report to this role around partner priorities.</span></li><li class=""><span style="background-color: transparent;">Translate program objectives and partner requirements into actionable plans with clear owners, milestones, timelines, and measurable outcomes in order to convert partner needs into work that gets scheduled, owned, and delivered.</span></li><li class=""><span style="background-color: transparent;">Drive execution, manage dependencies, proactively resolve risks, and ensure accountability for program deliverables and commitments in order to keep programs on track and prevent missed deliverables from damaging partner trust.</span></li><li class=""><span style="background-color: transparent;">Serve as the primary strategic advisor and relationship owner for OEM and Auto Group partners, building strong relationships from operational teams through executive leadership in order to create trusted partner relationships at every level that hold up through leadership and personnel changes.</span></li><li class=""><span style="background-color: transparent;">Lead executive business reviews, strategic planning, program governance, and ongoing performance discussions in order to keep partner executives informed and aligned on results, priorities, and next steps.</span></li><li class=""><span style="background-color: transparent;">Manage partner expectations, proactively address business risks, and drive retention, renewals, and long-term partnership growth in order to protect renewals and recurring revenue from the largest partnerships.</span></li><li class=""><span style="background-color: transparent;">Monitor and improve critical operational KPIs, including dealer participation, order fulfillment, cancellations, customer experience, and program efficiency in order to strengthen the day-to-day program performance that drives partner satisfaction and revenue.</span></li><li class=""><span style="background-color: transparent;">Identify operational gaps and lead cross-functional improvement initiatives to strengthen program performance and scalability in order to fix root causes so programs can scale without a proportional increase in effort.</span></li><li class=""><span style="background-color: transparent;">Oversee new program launches, integrations, channel expansions, and contractual deliverables to ensure successful execution in order to deliver launches and expansions on time and as contracted.</span></li><li class=""><span style="background-color: transparent;">Own program performance reporting, dashboards, business reviews, and communication of results against established targets in order to make program results visible and hold the program accountable to its targets.</span></li><li class=""><span style="background-color: transparent;">Leverage data and market insights to identify trends, prioritize opportunities, and recommend strategic and operational improvements in order to direct effort toward the opportunities most likely to move results.</span></li><li class=""><span style="background-color: transparent;">Maintain consistent program governance, stakeholder communications, action tracking, and timely escalation of risks in order to prevent issues from going unnoticed or unresolved and keeps stakeholders aligned.</span></li></ul><h1><br></h1><h4><strong style="background-color: transparent; color: rgb(0, 0, 0);">Key Performance Indicators (KPIs) of the Role</strong></h4><ul><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Program revenue and GMV growth (actuals established with each OEM)</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Program profitability.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Partner retention.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Operational performance.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">On-time delivery of commitments.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Achievement of strategic business objectives.</span></li></ul><h1><br></h1><h4><strong style="background-color: transparent; color: rgb(0, 0, 0);">Requirements</strong></h4><ul><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">5-7+ years of experience in strategic account management, enterprise program management, customer success, or related business leadership roles.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Strong automotive industry experience, preferably working with OEMs, large dealer groups, and automotive parts and accessories programs.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Proven experience owning complex partner programs, driving revenue growth, and delivering measurable business results.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Demonstrated ability to lead cross-functional teams, influence stakeholders, and drive execution without direct reporting authority.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Strong financial acumen, including business planning, forecasting, performance analysis, and commercial negotiations.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Experience managing executive relationships, contractual commitments, strategic partnerships, and renewals.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Knowledge of eCommerce, digital marketing, marketplaces, and automotive aftersales operations.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Excellent analytical, organizational, problem-solving, communication, and presentation skills.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Proficiency with CRM systems, Excel/Google Sheets, PowerPoint/Google Slides, and program management tools.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Bachelor's degree or equivalent professional experience.</span></li></ul><h1><br></h1><h4><strong style="background-color: transparent; color: rgb(0, 0, 0);">Physical Requirements of the Role</strong></h4><ul><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Sitting: Frequent to constant; extended periods at a desk/workstation, with normal ability to stand or stretch at will.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Screen Time / Near Vision: Frequent to constant; primary duties are computer-based, including CRM platforms, spreadsheets, presentations, and video conferencing.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Hearing & Verbal Communication: Frequent to constant; in-person and video meetings, executive business reviews, and collaboration with partners and internal teams.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Fine Motor Skills: Frequent; regular typing, mouse use, and handling of standard office and travel equipment.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Lifting / Carrying: Occasional, up to 25 lbs (laptop bag, travel luggage, presentation materials).</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Travel: Occasional: periodic travel to partner sites, industry events, and RevolutionParts offices to support business reviews and program governance.</span></li><li class=""><span style="background-color: transparent; color: rgb(57, 57, 57);">Work Environment: Mix of indoor, climate-controlled office settings and variable environments while traveling (partner offices, conference venues, airports).</span></li></ul><div><br></div><div>RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. </div><div><br></div><div>RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.</div><div><br></div><div><strong>Please Note:</strong> You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.</div>
Apply Now