Field Service Engineer (Automotive) at Samsara
Mexico
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p><strong>About the role:</strong></p> <p>Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.</p> <p><strong>This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.</strong></p> <p><strong>This is a remote position open to candidates residing in Mexico, </strong><strong>you should apply if:</strong></p> <ul> <li><strong>You want to impact the industries that run our world:</strong> Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.</li> <li><strong>You thrive the most when solving problems: </strong>Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.</li> <li><strong>You are a natural relationship builder:</strong> Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.</li> <li><strong>You are the architect of your own career: </strong>If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.</li> <li><strong>You want to be with the best: </strong>At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.</li> </ul> <h4><strong>In this role, you will:</strong> </h4> <ul> <li>Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.</li> <li>Serve as a point of contact for escalations and troubleshooting during install phases.</li> <li>Monitor CSAT related to installations and resolve root causes of dissatisfaction.</li> <li>Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements</li> <li>Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards</li> <li>Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks</li> <li>Perform first of kind installations on complex customer projects, serving as the hands on technical expert</li> <li>Identify risks early, propose mitigation strategies, and keep projects on track</li> <li>Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners</li> <li>Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience</li> <li>Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle</li> <li>Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements</li> <li>Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices</li> </ul> <p><strong>Minimum requirements for this role:</strong></p> <ul> <li>High school diploma required, advanced degree preferred.</li> <li>Must have valid driver's license and be insurable </li> <li>4+ years experience managing vehicle and/or hardware technology.</li> <li>Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). </li> <li>Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.</li> <li>Basic understanding of electronics and electrical systems.</li> <li>Experience in field operations coordination, implementation, and technical deployment.</li> <li>Strong attention to detail with the ability to manage multiple projects in parallel.</li> <li>Excellent communication and stakeholder management skills.</li> <li>Fluent in English (verbal and written).</li> <li>Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.</li> <li>Customer travel is expected up to 50-70%, including weekends and overnight stays.</li> </ul> <p><strong>An ideal candidate also:</strong></p> <ul> <li>Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments</li> <li>Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.</li> <li>Thrives in a fast-paced and change-heavy environment.</li> <li>Possesses strong problem-solving skills and a continuous improvement mindset.</li> <li>Has familiarity or hands-on experience with AI tools to drive operational efficiency.</li> </ul><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>
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